Spoken every day, in every way.

To many of the top companies in nearly every industry, West provides the technology and customized services to connect with their customers, workforce, partners and vendors.  We help our clients communicate clearly, confidently, persuasively in a market place that spans the globe and yet is as personal as a conversation between two people.

Headquartered in Omaha, Nebraska, West processes billions of minutes in voice-related transactions every year.  Our employees are located throughout the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America.  And while our own client base is expansive, our focus is singular.  We specialize in the creation of solutions that cover every aspect of voice communication - uniquely applied to each industry, each market and each customer.

We deliver exceptional results to our clients through the following services:

 

  • Conferencing and Collaboration - InterCall is the world's largest conferencing and collaboration services provider helping companies stay connected with their internal teams, vendors, customers and partners.
  • Event Services - InterCall delivers live or on-demand access to people and content anytime from anywhere around the world. We deliver unique ways to engage your audience, so whether youíre training a large group or launching a new product, you can reach your audience 24/7.
  • IP Communications - West IP Communications provides clients with enterprise-class IP-based communications solutions enabled by our technology. We deliver award-winning cloud-based and managed enterprise communications applications and services that empower companies to connect, collaborate and communicate more effectively from anywhere in the world.
  • Public Safety - Intrado is a leading provider of the nationís 911 infrastructure, delivering emergency communications services and products to telecom carriers and public safety agencies worldwide.
  • Automated Services - West Interactive provides technology solutions and services that enable organizations to achieve new levels of customer care. Our multi-channel, customer-facing applications add value by increasing revenue, customer retention, efficiency and productivity.
  • Alerts and Notifications - West Notifications help clients create, manage and deliver personalized communications that proactively engage their customers.
  • Agent-based Customer Contacts - Westís agent solutions offer expert contact center and home-based agents to help our clients provide high-quality, specialized agent support.
  • Business-to-Business Inside Sales Solutions - Our B2B sales solutions enable companies to drive incremental sales, increase market share and strengthen relationships with their customers.
  • Direct Response Solutions - Our integrated direct response solutions drive greater sales from every customer interaction, enhance the lifetime value of your customer relationships and provide our clients with the experience they need to develop successful marketing campaigns.
  • Receivables Management Solutions - West Asset Management helps businesses and institutions maximize return, reduce delinquency risk, maintain customer relationships and ensure a proactive approach to compliance at every stage of the recovery cycle.
  • Cost Containment Solutions - As a leading provider of healthcare cost containment solutions, our expertise, client partnerships and effective solutions allow for increased dollars identified and returned, member/patient satisfaction, claimís accuracy and accelerated cash flow.