We founded a business and established an industry.

At our beginning in 1986, as an inbound telemarketing service bureau, we couldn't possibly have imagined the size, scope and breadth of our company today. There wasn't time. We were too busy serving our customers. As the marketplace has evolved and become more complex, West has continued to expand our own capabilities to meet the growing needs of our customers. Today, people know West Corporation as the world's leading provider of voice-related solutions.

On the leading edge of an industry at its infancy, West sought to shape its own destiny by bringing the benefits of technology, training and talent to drive our success. West was among the first to utilize sophisticated call processing centers, combining the skills of agents with state-of-the-art call center technology. West also led the way in the adoption and ongoing development of Interactive Voice Response technologies - recognizing its benefit as part of blended solutions that promote the efficiency of automated systems with human interaction.

Today, we continue to bring added value to our own customer relationships, by bringing innovative ideas and improved possibilities to the businesses we serve. Natural language speech recognition, Internet-based services, business-to-business sales, conferencing, receivables management and public safety - these are the specialties and services we continue to add to our broad portfolio of capabilities.

Success begins with our customers.

We continue to gauge our own success by what we are able to accomplish for our customers. Through our own self-analysis and identification of emerging trends and technologies, we have added to our capabilities through the strategic acquisition of voice-related services and systems that make sense for us and the companies we serve.

Names like InterCall, Sprint Conferencing, Intrado, Raindance and others have found homes under the West umbrella. In the process, West has found itself at the center of more solutions for more of the nation's Fortune 1000 companies, and others who are leaders in their own right.

We are proud of our position of leadership and grateful to the companies who have put us there.