Relief for homeowners, relief for lenders.

West is bringing an entire suite of mortgage solutions to the market. From loan origination and refinancing to modifications and borrower services, we provide the location, technology and highly trained resources to help our partners manage their origination, fulfillment, servicing and default management needs.

West Mortgage Services.

West augments our clients’ mortgage processes providing them with locations, people and technology as needed. Below are a number of solutions currently available:

Locations.West Mortgage Services gives banks and lending companies instant scalability, enabling them to handle increased call volumes with ease while improving borrower relationships. Backed by the resources of West Corporation, we have over 40 domestic call centers and thousands of home and facility-based agents available to help with borrower service and backlog situations.

People. From origination to default solutions, our agents are trained on the specific service requested by each client portfolio. Our program requires prospective agents to complete a thorough system training curriculum, extensive data and facility security testing, and specific client branding and customer service requirements.

Technology. We make it simple to get started. Based on your needs and requirements, we connect directly into your platform or your technology vendor’s systems to access your loans for servicing. From here we begin our outbound and inbound call campaigns.