Relief for homeowners, relief for lenders.
With a surge in home loan delinquencies and foreclosures, West Communication Services' Mortgage Default and Borrower Solutions program is designed to help banks and lending companies quickly and effectively handle borrowers' requests for rate freezes, loan modifications, and short sales to ward off foreclosure.
Our solution enables banks and lending companies to better support their customers during these turbulent times by providing:
- An On-Demand Workforce: With a substantial increase in the number of loan modification requests across the mortgage lending industry, we give banks and lending companies instant scalability, enabling them to handle increased call volumes with ease while improving customer relationships.
- Borrower Care: During financial hardships, we work with banks and lending companies to help homeowners keep their homes whenever possible. By exploring relief and workout options, we can help borrowers reinstate their mortgages and remain in their homes, avoid foreclosure, and reduce the impact of delinquency on their credit ratings.
- Expertise in Financial Services: We prepare our service representatives to answer questions about loan modifications while gathering eligibility data. They are also trained to help borrowers understand their financial obligations and to work with them to recover overdue balances and delinquent payments.
- Ongoing Compliance with HAMP: Our service representatives are FDCPA certified and have extensive training in financial laws and regulations. Additionally, we offer call monitoring capabilities and has strict guidelines and processes in place to maintain call quality. Service representatives also receive training on all mandate and compliance changes as soon as they are made available.
- Customer Service Cost Savings: From account balances and payment reminders to automated notifications via text, email or voicemail, West Communication Services helps banks and lending companies process a large number of basic call types. This frees up resources to focus on more complex inquiries. Additionally, efficient automation makes it easy for borrowers to get answers to questions about simple loan modification and eligibility requirements.
We also provide solutions that range from satisfying a customer service need to a full-service, comprehensive collection campaign including letter reminders, IVR solutions and outbound calling. We have a solution to fit every lender, every time.
|
