The voice that commands attention.

Predicting the unpredictable. At West, it's simply a bi-product of technology that enables us to see what's happening, every second of every day in every part of the world - and respond accordingly.

Here in our Network Operations Center (NOC), you'll discover one of the most technologically advanced systems in the world. It's also the only one of its kind in our industry.

The wall-to-wall display of on-air programming, system statistics and platform status is as impressive for its size, as it is for the details it provides. Our operations nerve center, the NOC oversees billions of telephony minutes and millions of customer transactions for the nation's premier companies.

Through the NOC, we are able to see minute details, detect changes and control all customer contact operations from one central location - and not just the thousands of live operator and voice self-service transactions. Here we're able to view national and world events that can impact contact rates, call volumes and conversions. We can quickly identify incidents and outages. Most importantly, we respond accordingly.

The NOC is monitored 24 hours a day, every day, by highly specialized NOC personnel. More than just mere reporters of information, they are empowered to act - minimizing the effects of any problems and maximizing the potential of every effort.

At West, even the routine uncovers something worth noting. Systems management personnel continually create new and unique methods to gauge tactical effectiveness for better predictive analysis. As a matter of fact, the call systems themselves are tested and reviewed regularly to quantify call-handling performance.

At West, it's not a matter of reinventing the wheel - it's about perfecting it to take you and your business to new levels of success.