West's Inbound Telemarketing Services provide 24-hour, high-volume telephone and Internet services through a broad team of Direct Response representatives. We service consumer response to advertised offers promoted on network and cable television, the Internet, direct mail and other media.
Today, the majority of customer calls generated by direct response television advertising campaigns in the U.S. are answered by West inbound telemarketing contact centers. Our clients are the leading U.S. direct marketing companies, direct response advertising agencies, financial institutions, consumer goods companies, and telecommunications and data communications service providers. Most promote their products on television and use a toll-free number, so precision during every stage is critical to their success. Learn more about West inbound telemarketing below.
West's Inbound Telemarketing Solutions:
Well-known and premium branded companies turn to West for inbound telemarketing. We provide sound advice during each critical stage of their direct response programs.
Inbound Telemarketing - Scheduling and Staffing
The direct marketing campaigns and advertisements run by our customers usually produce high volumes of calls and frequently require immediate response to televised spot advertisements. West uses proven scheduling, staffing and personnel management systems to ensure each incoming call is processed efficiently and appropriately by our inbound telemarketing staff. We constantly monitor call flow and make real-time adjustments to complex call projection models, providing our customers with the most cost efficient staffing and scheduling solutions.
Applications Services - Inbound Telemarketing
Product sales, lead generation, surveys and customer service are among our core competencies. West's resources are devoted to specialized call handling and inbound telemarketing to support financial services, pharmaceutical marketing and product sales.
Inbound Telemarketing - Inbound Phone Calls and Internet Inquiries
Each of our inbound telemarketing contact centers is fully equipped with well-trained operators, automated and Interactive Voice Response (IVR) systems, and an experienced supervision and management staff - offering you the industry's highest standards of quality control, service flexibility and the capacity to meet your changing needs.
For More Information on Inbound Telemarketing
Learn more about West:Outbound Call Center
Inbound Telemarketing Services
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