Telemarketing Outsourcing.

Companies nationwide rely on West Corporation to meet their telemarketing outsourcing needs for a number of reasons. It could be that they're launching a new product, but can't allocate the time or personnel to adequately provide customer support, or they've initiated a massive direct response campaign and need additional customer support staff, but don't have the time to ramp up new agents. Whatever the reason, our comprehensive suite of services can be configured and integrated to fit any business and its objectives. Contact us today to discuss how a comprehensive West telemarketing outsourcing solution can help your company meet its goals.

A Variety of Telemarketing Outsourcing Solutions

At West, we have the technology, tools, capabilities and staff - strategically located across the globe - to allow us to offer comprehensive telemarketing outsourcing solutions to address any situation, across a number of industries.

• Communications: Our telemarketing outsourcing solutions are a perfect fit for the communications industry; whether the focus is mobile, telephony, Internet, satellite, cable, or any other iteration, our talented agents can field customer interactions ranging from routine service inquiries to technical support.


• Consumer and Industrial Goods: Our intensive training ensures that our agents know your business, your products, and your brand; we help not only make customer connections, but build lasting relationships while reducing your cost per call.


• Financial Services: More companies in the credit card and financial services industries turn to West for comprehensive telemarketing outsourcing solutions for customer acquisition and retention, and our proven ability to effectively upsell and cross-sell a wide variety of products and services.


• Healthcare: In the Healthcare industry, perhaps more than any other, agents absolutely need to be sensitive to their customers' needs, to be able to balance warmth and caring with professionalism; our proven telemarketing solutions for healthcare providers can include anything from inbound customer care to support specific programs, to long-term support.


• Insurance: With more than ten years of experience providing telemarketing outsourcing to the nation's leading insurance companies, our highly specialized team of both licensed and non licensed agents provides proven success in customer acquisition and customer retention, increasing revenue while decreasing costs.


• Pharmaceutical: Our hiring practices bring on the most highly skilled agents; combine that with extensive training, the industry's best technologies, and unparalleled quality assurance procedures, you get blended telemarketing solutions that can address the diverse needs of the patients, medical practitioners, and retailers that constitute the pharmaceutical industry's customer base.


• Retail: As a seamless extension of your company, our telemarketing outsourcing solutions build and reinforce your brand, acquiring new customers and building greater degrees of loyalty among returning customers, extending customer lifecycles and delivering solid return on investment.


• Transportation: Our experience with the transportation industry has guided us in our ability to provide comprehensive telemarketing solutions that can effortlessly respond to seasonal increases in call volume and severe weather, and to soothe the emotions that can come from issues such as unforeseen shipment delays. Our agents are carefully screened and trained to be able to respond to issues while preserving important customer relationships.


• Travel & Hospitality: Our telemarketing outsourcing solutions for the travel and hospitality industries are incredibly cost effective, but never at the expense of customer service. Having a call center with West's resources on your side also allows you to maintain an optimal level of customer service during peak periods.


• Utilities: Our agents can focus on issues ranging from credit and collections to comprehensive, in-depth customer care, and we can provide fully integrated telemarketing solutions including self-service options that enable your customers to get the assistance they need, anytime they need it.

Contact a West representative today to learn more about how we can create fully-integrated telemarketing outsourcing solutions specifically to address the customer service needs of your business, whatever your industry.

West's Network Operations Center (NOC)

Supporting all our telemarketing outsourcing solutions is one of the most technologically advanced systems in the world, the only one of its kind in our industry. The Network Operations Center is the nerve center for our operations worldwide, with the power to enable us to oversee billions of telephony minutes per year for the nation's leading companies, 24 hours a day, every day of the year. With our highly skilled NOC personnel able to both drill down to the most minute detail while keeping the big picture in view, we can address situations that affect both customer service and our clients' costs in real-time. At West, we're always working to deliver the best customer care at the lowest cost; the Network Operations Center helps us keep that promise.

Telemarketing Outsourcing for More than Twenty Years

For more than two decades West has provided solid telemarketing outsourcing solutions to companies operating in a number of different industries. Our industry-leading tools and technologies, skilled professional agents, and stringent quality assurance programs combine to cement our position as one of the nation's leading telemarketing outsourcing solutions providers, serving many Fortune 1000 companies. Please don't hesitate to contact a West representative for details about how we can design a telemarketing solution that will help build and maintain your customer relationships while reducing your overall costs.

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