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MapSAG MapFlex Integration Fact Sheet

West’s MapSAG and MapFlex GIS products bridge the gap between GIS Data Editor and GIS Data User. Seamless integration provides for simple and accurate GIS data updates from MapSAG to MapFlex. Closing the loop with Discrepancy Management, the MapFlex user can quickly and easily inform the GIS data editor using MapSAG of needed changes to the data. Changes can then be quickly updated in the data and provided with the MapSAG-to- MapFlex update.

Assessing Your Enterprise’s 911 Capabilities

Whenever you make a change to your enterprise communications network, you potentially impact – sometimes critically – your ability to provide 911 support for your users. This document outlines some of the key questions to ask to understand the status of 911 in your enterprise.

What Does 911 Mean to You?

Find out what 911 means personally and professionally to the people behind the scenes at West's Safety Services.

The Revolution of Wireless 9-1-1 Location Technologies

If companies like Dominos and Uber can find us, why can’t 9-1-1? The challenge of finding wireless 9-1-1 callers is now being met with promising handset-based technologies. These solutions make it possible for carriers to derive a 9-1-1 caller’s location directly from the mobile device and has critical implications for emergency services including better 9-1-1 call routing, faster fix on caller location and faster delivery of critical location information to public safety.

Natural Disaster Management

West is dedicated to providing the best service possible to our customers, even in the most dire and unpredictable circumstances. On any day, we base decisions affecting our network connections on the best possible information available, always informed by policy. When the situation is precarious, we follow the same approach – preplanned, preemptive protocols, tried and tested – to meet any challenge.

Making a case for 911: Nemertes Research’s Business Value Analysis of West’s Enterprise 911 Solutions

.entry-content .learnMore { display: block !important; } .learnMore { display: none; } Why do enterprises look for 911 solutions? Why do they choose the solutions they do? What results do they achieve by implementing a 911 solution? Nemertes Research answered these questions and more with its Business Value Analysis of West’s enterprise 911 solution set, the results of which can be found in this summary. Download the document to learn:

  • The three primary business drivers that triggered the evaluation of E911 solutions.
  • The key E911 challenges solved by the implementation of West’s 911 solutions.
  • How West’s E911 solutions helped enterprises reduce operational costs, and maximize ROI.
  •  Download the report summary here Want more in-depth information? Download the full report, which includes an analysis by Nemertes Research of their findings, plus use cases for each of the ten customers interviewed for the report.  Download the full report here

    E911 Webinar On-Demand – Mitel Connect OnSite and 911: Enriching Unified Communications with Enterprise Safety Solutions

    Mitel Connect OnSite (formerly ShoreTel Connect) offers rich new features to enterprises looking for a powerful yet modular UC architecture. In this interactive on-demand webinar, West’s Lev Deich and Mitel’s Bryan Flandro explain how 911 works, and how enterprise safety solutions can be leveraged to enhance Mitel Connect’s feature set without compromising its user-centric functionality. (more…)

    E911 Webinar On-Demand – 911 with Microsoft: Enhancing the 911 Capabilities of Microsoft Skype for Business in the Enterprise

    Microsoft’s Intelligent Communications platforms provide enterprises with a new way of looking at Unified Communications. This interactive on-demand webinar, presented by West’s Lev Deich, explains how 911 works in this advanced communications ecosystem, including Skype for Business deployed on-premises and the various ways your enterprise can support emergency calling with the cloud-based Office 365 offering. Lev reviews the rich 911 features enabled by Microsoft, and the powerful enhancements offered by West that unify 911 across your network and round out a complete enterprise safety solution. (more…)

    Power Metrics Data Sheet

    DISCOVER POWER METRICS™ BY WEST Learn which reporting solution best suits your needs – Power Metrics Basic for PSAPs with nine positions or less or Power Metrics Advanced for larger PSAPs or for region-wide intelligence.

    E911 Webinar On-Demand – 911 in Cisco UC Environments: Implementing Enterprise Safety Solutions to Enhance UC Features

    As technology evolves, the 911 solutions of the past haven’t kept up. This on-demand webinar, presented by West’s Lev Deich, shows how you can hit reset and implement 911 to meet your enterprise’s requirements, both today and in the future. Lev demonstrates how West’s 911 technologies can be used to support Cisco-based UC architectures and feature sets – on-premises, cloud-based, or both – and how these solutions can unify 911 across your enterprise while saving your IT team time and money. (more…)


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