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GIS 6 Step Process to NG911 Readiness

NG911_i3 Routing Core and i3 Routing Plus Packages

The West Advanced 9-1-1 (A9-1-1®) product suite offers a flexible architecture that includes NENA i3 compliant Next Generation 9-1-1 (NextGen 9-1-1) solutions for call delivery to your PSAPs.

NG911 Emergency Call Routing Function

As part of the West Advanced 9-1-1 (A9-1-1®) i3 Routing packages, the A9-1-1 Emergency Call Routing Function (ECRF) offers complete NENA i3capabilities, but not all PSAPs are positioned to move directly to a fullA9-1-1 i3 Routing solution. PSAPs that have purchased the A9-1-1 IP Selective Routing package have a low cost option to utilize key NENA i3 functionality to route 9-1-1 calls using the A9-1-1 ECRF.

TXT29-1-1® by West

Texting to 9-1-1 is now a reality. There are several products available in the marketplace. West offers full-service solutions for both Integrated and web applications. TXT29-1-1 by West remains alone in the ability to transfer to anyone. That’s right – TXT29-1-1 has been tested and tried and deployed in hundreds of PSAPs nationwide – all have the ability to transfer to any other PSAP without opening another browser or interfering with text calls.

Guide to Wireless 9-1-1 Location for PSAPs

MapSAG MapFlex Integration Fact Sheet

West’s MapSAG and MapFlex GIS products bridge the gap between GIS Data Editor and GIS Data User. Seamless integration provides for simple and accurate GIS data updates from MapSAG to MapFlex. Closing the loop with Discrepancy Management, the MapFlex user can quickly and easily inform the GIS data editor using MapSAG of needed changes to the data. Changes can then be quickly updated in the data and provided with the MapSAG-to- MapFlex update.

Assessing Your Enterprise’s 911 Capabilities

Whenever you make a change to your enterprise communications network, you potentially impact – sometimes critically – your ability to provide 911 support for your users. This document outlines some of the key questions to ask to understand the status of 911 in your enterprise.

What Does 911 Mean to You?

Find out what 911 means personally and professionally to the people behind the scenes at West's Safety Services.

The Revolution of Wireless 9-1-1 Location Technologies

If companies like Dominos and Uber can find us, why can’t 9-1-1? The challenge of finding wireless 9-1-1 callers is now being met with promising handset-based technologies. These solutions make it possible for carriers to derive a 9-1-1 caller’s location directly from the mobile device and has critical implications for emergency services including better 9-1-1 call routing, faster fix on caller location and faster delivery of critical location information to public safety.

Natural Disaster Management

West is dedicated to providing the best service possible to our customers, even in the most dire and unpredictable circumstances. On any day, we base decisions affecting our network connections on the best possible information available, always informed by policy. When the situation is precarious, we follow the same approach – preplanned, preemptive protocols, tried and tested – to meet any challenge.

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