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OTT29-1-1 Voice

OTT29-1-1 West Safety Services is a hosted solution delivering industry-leading E9-1-1 call routing services for over-the-top OTT) application providers.

What Carriers Need to Know About 911 & VoWiFi

Security Desk Routing and Notifications – International

West offers four key security desk routing and notification features for 911 as part of its Emergency Gateway (EGW) appliance: security desk call monitoring, security desk call delivery, email crisis alerts, and automatic screen pops. (more…)

E911 Webinar On-Demand: Why You Can’t Ignore 911: Best Practices for Optimizing E911 Information Management and Call Routing

Why do you need 911? How do you plan a successful 911 strategy in your enterprise? What results have organizations observed after implementing 911 solutions for their voice networks? Irwin Lazar of Nemertes Research and Lev Deich of West tackled these questions and more during our on-demand webinar, Why You Can’t Ignore 911: Best Practices for Optimizing E911 Information Management and Call Routing. (more…)

5 Step Process for NextGen9-1-1 GIS Data Readiness

5 Step Process for NextGen9-1-1 GIS Data Readiness

IP Phone Tracking for E911

West’s automatic IP phone tracking E911 solution, Emergency Gateway (EGW), helps organizations automate IP phone management to keep user 911 location information accurate and up-to-date. (more…)

Transitional Data Management Services

9-1-1 Wireless Location: What Can We Learn from Starbucks®?

Can 9-1-1 steal a page or two from the Starbucks and Uber playbooks? West’s VP of Technology, John Snapp, explains how commercial location technologies can deliver a wireless 9-1-1 caller’s location to public safety faster.

How Does 9-1-1 Use a Wireless Caller’s Location?

John Snapp, VP of Technology at West's Safety Services, discusses how 9-1-1 uses a wireless caller's location.

9-1-1 Wireless Location: Locate Before Route

A better location delivered faster saves lives. John Snapp, VP of Technology at West's Safety Services explains how locate before route helps carriers more accurately route E9-1-1 calls to public safety.


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