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E9-1-1 RFP Prep Guide

A well-researched and comprehensive RFP can be invaluable when selecting an E9-1-1 solution for your organization. Make sure your RFP asks all the right questions. Download this white paper and learn about:

  • Information you need to provide vendors for a complete RFP response.
  • Key questions to help you differentiate between E9-1-1 solution offerings.
  • Pitfalls to avoid when evaluating E9-1-1 RFPs.
  • State-by-State E9-1-1 Legislation Summary Download

    This white paper consolidates all the state E9-1-1 legislations in a single location, with excerpts from and links to the legislations compiled for convenience.

    Selecting an E911 Call Routing Solution: PS-ALI vs VPC

    Your enterprise is enabling its IP-PBX system with E911 capabilities and needs to find the right 911 call routing solution. This can be done with either Private Switch Automatic Location Identification (PS-ALI) accounts or a VoIP Positioning Center (VPC) solution, such as West's Emergency Routing Service (ERS). (more…)

    E911 UCaaS Solution for Cisco Hosted Collaboration Solution (HCS)

    Many enterprises today are making the strategic decision to move their Unified Communications capabilities to the cloud with HCS, Cisco’s UC as a Service (UCaaS) offering. (more…)

    Wireless UC E9-1-1 Guide

    The enterprise is going wireless, and your on-site security desk staff need the tools to be able to quickly locate employees in the event of an emergency call. UC clients deployed on mobile devices are proliferating across the enterprise, and more and more voice departments are deploying desk phones that connect to the network via Wi-Fi. Your unified communications tools and E9-1-1 solution must work together seamlessly to ensure that security desk personnel can quickly locate employees during emergencies. This At-a-Glance reviews the challenges that on-site security desk personnel face when trying to locate wireless emergency callers within enterprise campus environments. It covers the main location determination methodologies employed by technology solutions on the market today, to help you to determine which option is most effective for your network and wireless devices.

    E9-1-1 for Cisco Jabber

    This At-A-Glance document reviews how West’s proven Cisco-certified E9-1-1 solution for Jabber gives your users the freedom to collaborate from anywhere, while keeping them safe.

    Differences between ShoreTel and West E9-1-1 Capabilities

    This White Paper outlines the differences between the E9-1-1 features included with ShoreTel, and the value-added E9-1-1 capabilities of West solutions.

    Monitor Your Enterprise’s 911 Calls with Three-Way Call Monitoring

    Included in all of West’s E911 solutions, the three-way call monitoring feature allows your enterprise’s security team to monitor 911 calls that are made within your organization. Giving your security personnel the ability to listen in on these 911 calls provides them with valuable situational awareness that can be used to reduce 911 response times and help save lives. (more…)

    Comparing Emergency Gateway with Cisco Emergency Responder

    E911 management systems can help organizations simplify the administration of 911 location data for their users.  The various E911 management systems available today offer different capabilities and functionality. Organizations must carefully evaluate their options to select the most appropriate solution to meet their needs. (more…)

    Course Catalog

    See West's Safety Services line of business training catalog for call handling and technical certification.


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