On November 2, 2015, West announced it had completed the acquisition of ClientTell, Inc., a provider of automated notifications and lab reporting services to the healthcare industry.
West sold several of its agent services businesses, completing the transformation of West from a labor-intensive to a platform-based business.
The company also acquired Health Advocate, the nation’s leading independent provider of healthcare advocacy services. This acquisition significantly strengthened West’s capabilities to serve the healthcare market.
West also acquired 911 Enable, a provider of emergency communications solutions for IP-based enterprise customers across the United States and Canada.
Gartner, Inc. positioned West in the Leaders Quadrant of its “Magic Quadrant for Unified Communications as a Service (UCaaS), North America” for the third consecutive year.
The company announced participation in a five-year study to explore new technologies that automate patient care outside of hospitals and doctors’ offices with the Gary and Mary West Health Institute and Vanderbilt University Medical Center.
As consumers’ use of technology continues to expand and evolve, West continues to focus on providing seamlessly integrated technology and delivering a comprehensive integrated solution to its clients.
West was awarded its first patent.