West, a provider of cloud-based communication applications and services, has enhanced its Cloud Contact Center with the addition of multichannel capabilities, including support for email, web chat, and text messaging; network-based queuing; and inbound and outbound call blending.
Creating a connected customer experience (CX) in the energy and utilities industries calls for equal helpings of connectivity, optimization and orchestration. But many energy and utility (E&U) providers are still perfecting their recipe for delivering satisfactory CX…
Provider of patient engagement technology debuts on the 2016 list of industry leaders
OMAHA, Neb.–June 1, 2016 — West Corporation, a leading provider of technology-enabled communication services, has ranked 42nd in the 2016 Healthcare Informatics’ (HCI) annual list of the top 100 healthcare IT companies by revenue. The company earned a spot on The Healthcare Informatics 100 with approximately $300 million of revenue in 2015 derived from its healthcare practice.
This is the first time West has appeared on the prestigious list, which recognizes industry players and gives a true snapshot of where providers are spending their healthcare IT dollars. Read More >
West Corporation, a leading provider of technology-enabled communication services, today announced four SchoolMessenger products from West’s Education group are finalists in one or more categories of the 2016 Software & Information Industry Association (SIIA) CODiE Awards. The SIIA CODiE Awards are the premier awards for the software and information industries, and have been recognizing product excellence for more than 30 years.
West Healthcare has launched at HIMSS16 a communication system designed to automate patient engagement and extend investments in population health, the vendor said.
West Corporation’s trusted platform for school community engagement, SchoolMessenger, today announced the creation of a web-based clearinghouse of materials designed to help school districts improve their understanding of, and compliance with, updated federal regulations for when they communicate with parents.