Category: Featured


Posted on September 16, 2016 by Smart Customer Service  

West Enhances Its Cloud Contact Center Solution

West, a provider of cloud-based communication applications and services, has enhanced its Cloud Contact Center with the addition of multichannel capabilities, including support for email, web chat, and text messaging; network-based queuing; and inbound and outbound call blending.

Posted on July 14, 2016 by Dan Gordon, SVP, Strategy and Development, West Interactive
Source: Energy Central

How the E&U Industry Can Improve Customer Sentiment

Creating a connected customer experience (CX) in the energy and utilities industries calls for equal helpings of connectivity, optimization and orchestration. But many energy and utility (E&U) providers are still perfecting their recipe for delivering satisfactory CX…

Posted on May 31, 2016 by West Corporation  

Healthcare Informatics Ranks West #42 on the HCI 100 List

Provider of patient engagement technology debuts on the 2016 list of industry leaders

OMAHA, Neb.–June 1, 2016 — West Corporation, a leading provider of technology-enabled communication services, has ranked 42nd in the 2016 Healthcare Informatics’ (HCI) annual list of the top 100 healthcare IT companies by revenue. The company earned a spot on The Healthcare Informatics 100 with approximately $300 million of revenue in 2015 derived from its healthcare practice.

This is the first time West has appeared on the prestigious list, which recognizes industry players and gives a true snapshot of where providers are spending their healthcare IT dollars. Read More >

Posted on April 8, 2016 by SchoolMessenger  

West’s SchoolMessenger Solutions Honored with Six SIIA Education CODiE Award Finalists in Three Categories

West Corporation, a leading provider of technology-enabled communication services, today announced four SchoolMessenger products from West’s Education group are finalists in one or more categories of the 2016 Software & Information Industry Association (SIIA) CODiE Awards. The SIIA CODiE Awards are the premier awards for the software and information industries, and have been recognizing product excellence for more than 30 years.

West Corporation