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Category: Specialized Agent Services


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Posted on July 14, 2016 by Dan Gordon, SVP, Strategy and Development, West Interactive
Source: Energy Central
 


How the E&U Industry Can Improve Customer Sentiment

Creating a connected customer experience (CX) in the energy and utilities industries calls for equal helpings of connectivity, optimization and orchestration. But many energy and utility (E&U) providers are still perfecting their recipe for delivering satisfactory CX…


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