Cisco Jabber integrates unified communications (UC) capabilities for users, centralizing presence, instant messaging (IM), voice, video, voice messaging, desktop sharing, and conferencing in a user-friendly interface. The comprehensive UC functionality and highly mobile nature of the Jabber soft phone allows users to switch seamlessly from one mode of communication to another, with access to the complete suite of UC and collaboration tools from anywhere in the enterprise.
However, the high degree of mobility afforded by Jabber can create challenges when it comes to providing E911 support to users. Because it includes voice functionality, organizations that implement Jabber must ensure that users receive the same high-quality E911 support as they would from any other device accessing the Cisco Unified Communications Manager (UCM). That means that when 911 is dialed, their accurate location information must be available to be delivered with the call to the appropriate Public Safety Answering Point (PSAP).
To help organizations support the Jabber soft phone and its inherent mobility, 911 Enable offers robust, reliable E911 management capabilities that ensure accurate location information is always available. 911 Enable’s Emergency Gateway (EGW) appliance can automatically track the locations of Jabber soft phones using layer 2 (switch-based), layer 3 (subnet-based), or wireless LAN discovery methods. An organization simply uploads a network map into the EGW that associates network elements to Emergency Response Locations (ERLs) to enable this functionality.
Support for Jabber is delivered in conjunction with 911 Enable’s E911 Softphone Locator (ESL) software. The ESL updates the EGW with a Jabber soft phone’s unique provisioning data (e.g. MAC, IP address, BSSID, extension) each time it is activated or moves on the network, and at pre-configured intervals. The EGW references this data to the layer 2, layer 3, or Wireless LAN network maps to determine the location of the Jabber soft phone. For added functionality, the ESL enables the EGW to successfully maintain unique identifiers for Jabber soft phones so regardless of the logged in user profile, it can be located based on the mapping between the layer 2/layer 3 address or wireless access point of the phone and the provisioned emergency location. This ensures that when 911 is dialed, the Jabber soft phone’s precise, accurate location is ready to be delivered to the appropriate PSAP.