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Category: Leadership


Category: Leadership

Posted on December 18, 2015 by West Corporation  


The E9-1-1 Holiday Tribute

The holiday season is officially under way. If you are like me, you are probably in a frenzy trying to complete your projects before year end and your weekends and evenings are booked with activities, holiday shopping, office parties, and friend and family get-together.

As the year draws to a close, I wanted to use this time to say thanks to our wonderful staff, customers, suppliers and you, our loyal readers. The closing of the year also represents a good time to reflect, count our blessings and take stock for tomorrow. Read More >

Posted on May 26, 2015 by West Corporation  


State of the Industry: Wi-Fi Device and UC Adoption Alters E9-1-1 Strategies

With more and more devices connecting over Wi-Fi, enterprises need to be able to rely on proven strategies

As wireless desk phones proliferate and the Bring Your Own Device (BYOD) revolution continues to pick up steam, enterprises are discovering that an E9-1-1 strategy for Unified Communications adoption must now include a strategy for devices connecting over Wi-Fi. This State-of-the-Industry post describes the challenges of wireless Unified Communications (UC) for E9-1-1 for voice planners and provides an introduction to future installments of our special Enterprise Wireless UC E9-1-1 Strategy Guide series that includes a webinar.

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Posted on May 6, 2014 by West Corporation  


How a robust E911 solution was deployed across 90 locations. [Partner Case Study]

CBTS LogoWhen a large, multinational organization issued a Request for Proposal (RFP) for a centralized IP phone system to be deployed across their 90 US locations, technology provider CBTS knew they had the experience, expertise, and strong partnerships necessary to deliver. They also knew that, given the size of the proposed deployment, the Customer would need a cutting-edge E911 solution that could meet their requirements:

  • Automatically keep track of the location of 25,000 IP phones.
  • Ensure on-site personnel are notified of an emergency.
  • Seamlessly integrate with Avaya’s advanced Aura architecture.

“CBTS is very happy with the reliability and functionality of 911 Enable’s solution. It is simple and easy to administer, which is critically important as our customer’s network continues to grow. 911 Enable’s team is always available when we need guidance, providing on-target advice for whatever issue we may be facing. We couldn’t be more pleased – it’s a fantastic solution with great support.”

Jim Vorwald
Managing Director
CBTS

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Posted on December 31, 2013 by West Corporation  


When less is not more. How three-way call monitoring saves lives.

Three-Way Call MonitoringWhen 911 is dialed, most organizations know that they need to deliver both the call and the caller’s location information to the appropriate Public Safety Answering Point (PSAP). In an IP-based communications network, this is achieved with E9-1-1 management appliances and call routing solutions.

As an added feature with many of these solutions, you can also notify internal security of a 911 call in progress, using screen pops, emails, and pre-recorded messages.  Although these notifications provide enough basic information (extension #, location, and name) to alert security of a 911 call, they do not provide enough situational awareness for security to act on. Read More >

Posted on July 15, 2013 by West Corporation  


The Elements of a Great E9-1-1 RFP

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A well-researched and comprehensive E9-1-1 Request For Proposal (RFP) is an invaluable tool when selecting an E9-1-1 solution for your organization. It allows you to easily evaluate competing solutions and clearly decide, which one is most appropriate for your unique deployment. Getting the information you need to make an informed decision does not have to be a challenging or complicated matter, if you make sure to include a few key elements in your E9-1-1 RFP.

Elements of a Great E9-1-1 Request For Proposal
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West Corporation

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