Network changes that compromise E9-1-1 often serve as a catalyst for action, spurring organizations to search for a new E9-1-1 solution. As organizations convert their legacy voice solution to VoIP or upgrade their Unified Communications system to a new version, they often discover that their old E9-1-1 solution does not make the transition seamlessly, putting them in conflict with their own E9-1-1 standards and/or the E9-1-1 requirements legislated by the state. Read More >
When a large, multinational organization issued a Request for Proposal (RFP) for a centralized IP phone system for their 90 US locations, technology provider CBTS knew they had the experience, expertise, and strong partnerships necessary to deliver. They also knew that, given the size of the proposed deployment, the Customer would need a cutting-edge E911 solution that could meet their requirements:
When 911 is dialed, most organizations know that they need to deliver both the call and the caller’s location information to the appropriate Public Safety Answering Point (PSAP). In an IP-based communications network, this is achieved with E9-1-1 management appliances and call routing solutions.
As an added feature with many of these solutions, you can also notify internal security of a 911 call in progress, using screen pops, emails, and pre-recorded messages. Although these notifications provide enough basic information (extension #, location, and name) to alert security of a 911 call, they do not provide enough situational awareness for security to act on. Read More >
An application programming interface (API) can be defined as a set of protocols, routines, and tools for building software applications. An API enforces structure on both sides of a request, and a good API makes it easier for developers to build apps. Over the past few years, there has been a sharp increase in the use of Web-accessible APIs. Twitter, Google and Facebook handle billions of API requests every day. Others are steadily joining the API movement: ProgrammableWeb.com provides a directory listing nearly 10,000 different APIs, and even provides an “API for APIs.”
Why the astounding growth? Mobile applications are driving much of the increase, but the bottom line is that APIs are unleashing an incredible amount of creativity by enabling software developers to build amazingly powerful applications — while letting others manage the underlying IT infrastructure. Additionally, the developer is shielded from the complexities of the service implemented behind the APIs, while a pay-as-you-go pricing model further reduces barriers to entry.
Enterprises are moving toward Web-accessible APIs, albeit at a slower pace. Data security is a key concern, as is the risk of adding external dependencies. As a result, there are many companies offering API management services now. These services are offered in on-premise, cloud and hybrid flavors — and are helping to speed the adoption rate of APIs by enterprises. Common features include access portals, development tools, security, analytics and more. Additionally, there are several open-source solutions available. Ultimately, enterprises will embrace APIs from proven, trusted, providers of enterprise-grade solutions and services.
Is your enterprise leveraging the power of Web-accessible APIs yet? If not, it’s time to start thinking about it. Do your business partners offer secure, reliable, managed APIs? If not, make sure it’s on their roadmap. By all accounts, the Age of the API is upon us.
A well-researched and comprehensive E9-1-1 Request For Proposal (RFP) is an invaluable tool when selecting an E9-1-1 solution for your organization. It allows you to easily evaluate competing solutions and clearly decide, which one is most appropriate for your unique deployment. Getting the information you need to make an informed decision does not have to be a challenging or complicated matter, if you make sure to include a few key elements in your E9-1-1 RFP.
Elements of a Great E9-1-1 Request For Proposal
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