Category: Industries


Category: Industries
West Corporation

Posted on November 16, 2016 by West Corporation 


GIS Data Sharing in the PSAP

By Charles Van Hoose, Sr. GIS Analyst at West

LEAD THE WAY

Geographic Information Systems (GIS) is front & center in the march toward a fully-realized i3-based Next Generation 9-1-1 (NG9-1-1) environment. No longer considered a secondary, reactionary tool for Public Safety Answering Points (PSAPs), GIS is Identified as a key foundational element in the National Emergency Number Association (NENA) i3 specification.
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West Corporation

Posted on November 10, 2016 by West Corporation 


Preserving Patient Bonds

By Robert Dudzinski

While pharmacists spend years training to be experts on drug formulation, dosing and how to prevent adverse interactions between medications, it’s probably not their favorite part of the job. Many instead relish the one-on-one interactions with longtime customers throughout different seasons of their lives.
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West Corporation

Posted on November 3, 2016 by West Corporation 


Helping employees manage financial stress

By Pam Mortenson, Health Advocate Solutions

Part one of this blog focused on the mind-body connection. We shared several ways to create a wellness program that takes a holistic view to improve employees’ health and well-being, rather than a cookie-cutter approach. This includes the mental and emotional components of health, which have the potential to exacerbate chronic conditions including hypertension, stomach ulcers, and migraines.

When it comes to the mind-body connection, mental and emotional stress can sometimes be brought on by financial stress, and with annual salary budgets capped on average at 3 percent a year, employers are looking to help employees more effectively manage their money.
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West Corporation

Posted on October 20, 2016 by West Corporation 


The Mind-Body Connection

By Pam Mortenson, Health Advocate Solutions

“How are you?” is perhaps the most common greeting in American culture, whether it’s in the workplace or in a social setting. But how often do people respond with, “Great! My body mass index is 23, and my total cholesterol is 165”?

Almost never, because when the typical American assesses how he or she is, physical health is just one component of wellness. It’s hard to respond with “Great, and you?” if someone’s child is having trouble in school or if they are wrestling with choosing a long-term care facility for a parent. The same is true if someone is struggling to pay bills or save for retirement, or if stress in the workplace has become unmanageable.
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West Corporation

Posted on October 13, 2016 by West Corporation 


How Much Could Medication Adherence Save Your Company?

Wellness Moves from Bottom Lines to Positive Outcomes
By Pam Mortenson, Health Advocate Solutions

Healthcare costs have skyrocketed over the past two decades. Employers and workers bear the brunt of this trend. Between 2005 and 2015, employer contributions to health insurance premiums increased by 61%, according to the Kaiser “Employer Health Benefits Survey.”

Naturally, employers are seeking strategies to counter rising health-care costs. One important strategy to consider is to focus on medication adherence. Why? According to the Network for Excellence in Health Innovation, medication non-adherence is a leading driver of high health-care costs, adding up to $290 billion annually. It’s the leading cause of preventable morbidity and mortality, responsible for 30% to 50% of treatment failures and 125,000 deaths annually, says the American College of Preventive Medicine. As the industry scrambles to improve quality and lower costs, non-adherence to medication is a topic that health-care providers, payers and self-insured employers should address.
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West Corporation

Posted on September 29, 2016 by West Corporation 


Four Tips for Encouraging Fitness in Employees with Chronic Conditions

By Fonda Narke, Health Advocate, a subsidiary of West Corporation

In my last article we discussed ways to make fitness more fun for your employees, while keeping it top of mind. We talked about how fitness challenges don’t always have to come from corporate, and how devices like Fitbits make it possible for employees to set up their own competitions among their colleagues, friends, or family.

That’s great for employees who are already healthy, or at least who don’t have any major health challenges, but what about employees with chronic conditions such as hypertension, diabetes, arthritis, or asthma?
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West Corporation

Posted on September 26, 2016 by West Corporation 


The IMAX of Patient Care

By Colin Roberts, Vice President, West Corporation

As today’s healthcare payment models increasingly shift from volume to value, there is intense focus on measuring outcomes. But too often, these measurements rely solely on clinical data, and fail to take into account the 360-degree view of the patient. Healthcare organizations must take into account the social, cultural, and demographic determinants of health to achieve a 3-D picture of the patient that will truly support decisions around care. Healthcare organizations should strive to be the ‘IMAX of Patient Care,’ taking a multi-dimensional view of the patient, including a holistic view of the patient’s lifestyle and any barriers to treatment.
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West Corporation

Posted on September 15, 2016 by West Corporation 


Doing What it Takes to Answer Every Utility Call

Once appeased by the beep, whir, whizz of dial-up Internet, consumers’ patience is now tested by even the slightest lull in Web connectivity or a dropped call and companies in all industries are challenged to keep up.

Utility customers now expect customer service reps to act not only as problem-solvers, but as “trusted energy advisors.” According to J.D. Power and Associates, the top five elements contributing to these growing expectations are:

  1. Promptness in connecting with a representative
  2. Knowledge of representative
  3. Courtesy of representative
  4. Representative’s concern for customer’s needs
  5. Timely resolution of issue

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West Corporation

Posted on by West Corporation 


Patient Relationships at Risk as Drug Store Volumes Rise

By Robert J. Dudzinski, West Corporation

Pharmacists are the eyes and ears of the healthcare ecosystem. Patients visit the pharmacy once a month – at least – versus the once-yearly visit to their PCP. Post-Affordable Care Act, the wait for doctors’ appointments is rising, and pharmacies prepared to provide patients with a growing array of primary care services will flourish.

In a recent survey by PriceWaterhouseCooper’s Health Research Institute, three quarters of consumers surveyed said they were open to “extenders”, such as nurse practitioners and pharmacists, performing health services. Read More >

West Corporation

Posted on September 14, 2016 by West Corporation 


FCC’s TCPA Ruling Will Help Utilities Provide Improved CX

Despite the lowest monthly bills in 10 years, J.D. Power shows that the utility industry remains near the back of the pack in customer satisfaction when compared to industries like retail banking or auto insurance.[i] In a retail-driven customer experience (CX) landscape where even mailing complimentary flowers to customers isn’t unheard of, it’s not hard to see where some utility CX struggles stem from. Read More >


West Corporation

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