Category: Safety Services


Category: Safety Services
West Corporation

Posted on June 7, 2018 by West Corporation 


Inside the Journey of a 911 Call

When an emergency strikes, you pick up the phone and call 911. A helpful call taker confirms your address, gets the details of the emergency, and help arrives within minutes. Sounds simple, right?

If you’re dialing 911 from your office, a hotel or a remotely connected softphone, that simple interaction may actually be a pretty complex transaction. It requires multiple systems to integrate and communicate to get you the help you need. West supports the journey of a 911 call from start to finish. Read on to find out what happens behind the scenes and learn about the technologies that enable enterprise 911.
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West Corporation

Posted on May 30, 2018 by West Corporation 


FCC And Congress Respond To Need For Location-Based Routing For Wireless 9-1-1 Calls

Those who serve public safety are especially concerned about the need for improved location accuracy for wireless 9-1-1 callers. Accordingly, on March 23, 2018, the Federal Communications Commission (FCC) adopted a Notice of Inquiry (NOI) in PS Docket 18-64 to examine how to route wireless 9-1-1 calls to the proper 9-1-1 call center more quickly.

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West Corporation

Posted on by West Corporation 


Abandoned 9-1-1 Calls – What is a PSAP to do?

By Grant Milner, Sr. Product Manager

Most people don’t dial 9-1-1 and then hang up. Most people don’t realize that a 9-1-1 abandoned call taxes already limited emergency response and communications resources. Most of the time, when someone dials 9-1-1 for help, it is the worst moment of their life and they need immediate emergency assistance.

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West Corporation

Posted on May 9, 2018 by West Corporation 


West’s 50 Influential People in 911

Mary Boyd, VP of Government and Regulatory Affairs

The first 911 call placed on February 16, 1968 marked a turning point for our country. More importantly, however, the 911 ecosystem that we take for granted would not be possible without the contributions of an extraordinary group of men and woman who have dedicated their careers to saving lives.

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West Corporation

Posted on April 26, 2018 by West Corporation 


Q&A: The Revolution of Wireless 911 Location Technologies

By John Snapp, VP of Technology

Earlier this month, I presented to carriers and PSAPs about new solutions that promise a better location earlier in the 9-1-1 call flow. I also spoke about the methodology and results from West’s location testing and trials with Google’s Android-based ELS (handset-initiated location).

The following addresses the questions I wasn’t able to respond to during the live event.

Q: We received many similar questions around the timing and availability of the wireless 9-1-1 location technologies discussed. Many asked, when will these solutions be made available? How soon will PSAPs start to benefit from the improved location? What are the potential implementation impacts to carriers and PSAPs?

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West Corporation

Posted on April 17, 2018 by West Corporation 


The Top Three E911 Obstacles Facing Enterprises

When we talk to enterprises about 911, we often hear about the E911 obstacles they face to making sure they can provide appropriate support to their users in a crisis. From roadblocks around awareness, to cost concerns, to management burden, the top three obstacles to enterprise 911 arise again and again in our conversations. Fortunately, enterprises can overcome these obstacles.

E911 Obstacle 1: Not Knowing that E911 is Broken

Perhaps the first obstacle enterprises face when it comes to 911, is knowing that they have a problem to begin with. When embarking on a transition to Unified Communications (UC), or implementing softphones, or adding another UC system to the mix, there are literally thousands of factors your IT team is considering. It’s easy to lose 911 in the shuffle.

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West Corporation

Posted on March 1, 2018 by West Corporation 


What is E911 and Why Should My Enterprise Care?

Enhanced 911, or E911, is a technology that allows for the automatic delivery of a 911 caller’s location in addition to their phone number with their 911 call. When a call taker at a Public Safety Answering Point (PSAP) receives a 911 call, they know where the caller is and where to send help because that caller’s location is displayed right on their screen. This is particularly critical in those emergencies where a caller can’t speak: medical emergencies, emergencies in progress, etc. The question is, do businesses need to pay special attention to how E911 functions in the enterprise?

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West Corporation

Posted on February 16, 2018 by West Corporation 


Kari’s Law now the Law of the Land

West commends Congress for the recent passage of H.R. 582, commonly known as “Kari’s Law Act of 2017.”  The new law, which amends the Communications Act of 1934, is named in honor of Kari Hunt Dunn whose tragic passing in 2013 alerted the nation to the dangers of requiring a dialing prefix to access 911. Thanks to the tireless advocacy of 911 champions like Hank Hunt, Kari’s father, Americans across the land will benefit from easier access to 911 when connecting to the service from certain private phone systems.

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West Corporation

Posted on February 12, 2018 by West Corporation 


The History of 911: A Timeline

Throughout 2018, West is celebrating 50 years of 911. This timeline provides a look back at the history of 911 and emergency communications. It tracks the key legislative events and technological advancements that have helped shape 911 into the system we know today.

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West Corporation

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