Category: Safety Services


Category: Safety Services
West Corporation

Posted on February 16, 2018 by West Corporation 


Kari’s Law now the Law of the Land

West commends Congress for the recent passage of H.R. 582, commonly known as “Kari’s Law Act of 2017.”  The new law, which amends the Communications Act of 1934, is named in honor of Kari Hunt Dunn whose tragic passing in 2013 alerted the nation to the dangers of requiring a dialing prefix to access 911. Thanks to the tireless advocacy of 911 champions like Hank Hunt, Kari’s father, Americans across the land will benefit from easier access to 911 when connecting to the service from certain private phone systems.

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West Corporation

Posted on February 12, 2018 by West Corporation 


The History of 911: A Timeline

Throughout 2018, West is celebrating 50 years of 911. This timeline provides a look back at the history of 911 and emergency communications. It tracks the key legislative events and technological advancements that have helped shape 911 into the system we know today.

1957

  • The National Association of Fire Chiefs introduces the concept of a single emergency number to report fires.

1967

  • A report to President Lyndon Johnson recommends the establishment of a single national emergency number.

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West Corporation

Posted on January 7, 2018 by West Corporation 


VoWiFi 911 and Application of Proximity Check

By: Marcus Andronici, Principal Sales Engineer

In recent blogs, we talked about the key components of a VoWiFi 911 solution, as well as VoWiFi user set-up and provisioning. Now I’m going to explore a specific VoWiFi 911 call feature: proximity check.

Wireless location has historically been derived from the cell tower and VoIP location from the subscriber’s pre-provisioned address. However, because of advancements in location-based technology with today’s mobile handsets, it’s now possible to acquire and utilize latitude/longitude (X/Y) directly from a 911 caller’s device.

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West Corporation

Posted on December 20, 2017 by West Corporation 


Enterprise E911 Regulations Explained

Mary Boyd
VP of Government & Regulatory Affairs

Emergency communications have improved exponentially since the first 911 call nearly 50 years ago. However, some features of our present day enterprise communications technology has placed users of this service at a disadvantage when it comes to 911. The flexible nature of multi-line telephone systems (MLTS) can cross many public safety jurisdictional boundaries. This creates problems during emergency situations calls when valuable accurate caller location information and call back capabilities are not made available to public safety entities.

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West Corporation

Posted on November 20, 2017 by West Corporation 


The Importance of Identifiable E911 Locations for First Responders

Someone in distress, unable to speak, dials 911 from their VoIP system at the office. The Public Safety Answering Point (PSAP) receives the call with the following E911 location information: 123 Main Street, Marketing department, port 16. The PSAP then transmits the location data to first responders. However, once on-site, the emergency team finds a campus that consists of numerous multi-story buildings. Where is the Marketing department, and where is the location of port 16? First responders spend seconds, if not minutes, trying to pinpoint the precise location of the caller.

PSAPs need to transmit location information in a format that first responders can easily identify and understand. When seconds count and emergency teams need to find a person requiring immediate assistance, they simply don’t have time to figure out the location of a port or department within an enterprise’s facility.
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West Corporation

Posted on October 19, 2017 by West Corporation 


6 Questions for VoWiFi 911 User Set-Up and Provisioning

By: Marcus Andronici, Principal Sales Engineer

If you’re a telecommunications service provider (TSP) planning to offer WiFi calling, it’s never too early to start thinking about your support for 911. I always encourage our customers to prepare well in advance to help mitigate delays and frustration down the road.

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West Corporation

Posted on October 9, 2017 by West Corporation 


4 Key Features of a VoWiFi 911 Solution

By: Marcus Andronici, Principal Sales Engineer

Handset technology has evolved to the point that WiFi calling can often be a seamless experience for your users (on WiFi-enabled devices). For competitive carriers, VoWiFi is a means to:

  • Move calls off your networks to alleviate data/network demands.
  • Deliver differentiated services to your subscribers and reduce subscriber churn.
  • Provide coverage when and where wireless calls aren’t possible i.e., indoor environments where coverage can be limited.
  • Expand your carrier footprint while reducing roaming costs, thus eliminating the need to put additional roaming agreements in place.

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West Corporation

Posted on August 17, 2017 by West Corporation 


The Evolution of 911 and PSAP Data

The information that Public Safety Answering Points (PSAPs) can receive today has come a long way since 911 service first debuted in 1968 (check out nena.org for more information on the origins of 911 service). Back then, the 911 caller was simply connected to the PSAP. This system worked if emergency callers could communicate their emergency and civic address on the phone. However, what happened if the caller in distress could not speak?

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West Corporation

Posted on July 11, 2017 by West Corporation 


Empower your Security Team When an Emergency Strikes

Your security team can play a vital role during an emergency situation; however, they need to be aware that there is an emergency in the enterprise, the nature of the situation, and its precise location. With West’s Desk Alert solution, you’ll empower your security team with tools that help them to be of assistance in ways that were previously impossible.

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West Corporation

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