Category: Safety Services


Category: Safety Services

West Corporation

Posted on October 9, 2017 by West Corporation 


4 Key Features of a VoWiFi 911 Solution

By: Marcus Andronici, Principal Sales Engineer

Handset technology has evolved to the point that WiFi calling can often be a seamless experience for your users (on WiFi-enabled devices). For competitive carriers, VoWiFi is a means to:

  • Move calls off your networks to alleviate data/network demands.
  • Deliver differentiated services to your subscribers and reduce subscriber churn.
  • Provide coverage when and where wireless calls aren’t possible i.e., indoor environments where coverage can be limited.
  • Expand your carrier footprint while reducing roaming costs, thus eliminating the need to put additional roaming agreements in place.

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West Corporation

Posted on August 17, 2017 by West Corporation 


The Evolution of 911 and PSAP Data

The information that Public Safety Answering Points (PSAPs) can receive today has come a long way since 911 service first debuted in 1968 (check out nena.org for more information on the origins of 911 service). Back then, the 911 caller was simply connected to the PSAP. This system worked if emergency callers could communicate their emergency and civic address on the phone. However, what happened if the caller in distress could not speak?

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West Corporation

Posted on July 11, 2017 by West Corporation 


Empower your Security Team When an Emergency Strikes

Your security team can play a vital role during an emergency situation; however, they need to be aware that there is an emergency in the enterprise, the nature of the situation, and its precise location. With West’s Desk Alert solution, you’ll empower your security team with tools that help them to be of assistance in ways that were previously impossible.

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West Corporation

Posted on July 6, 2017 by West Corporation 


Overcoming Common GIS Challenges in a Next Generation 9-1-1 System

By Dave Peck, GIS Director

Earlier this month I attended the NENA 2017 conference in San Antonio, Texas. As always, it was a great event to see old friends in the industry and meet new people doing extraordinary work in public safety.

Throughout my many conversations, four challenges emerged as the most common areas where PSAPs seem to struggle with GIS and its role in Next Generation 9-1-1 (NG9-1-1) systems.

The common GIS challenges I heard at NENA 2017:

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West Corporation

Posted on June 15, 2017 by West Corporation 


Behind the Scenes at West’s Emergency Call Relay Center (ECRC)

By: Tricia McConnell, Sr. Marketing Communications Manager

On a Friday afternoon in the Emergency Call Relay Center (ECRC) at West, call volume is steady but manageable. A vehicle collides with a bus, which triggers a 9-1-1 call from the car’s telematics system. A registered nurse from a 24-hour hotline reports a caller complaining of chest pains and nausea. The ECRC call takers identify the location and nature of these emergencies then conduct warm transfers by contacting the appropriate public safety answering point (PSAP) and confirming that the dispatcher and caller can communicate before dropping off.

The mood in the room back in October 2012 was significantly more intense. Then, as Hurricane Sandy surged up the east coast, PSAPs in impacted areas struggled to manage the overwhelming 9-1-1 call volume. The ECRC staff and other West employees worked extended shifts and through scheduled days off to help PSAPs respond to incoming 9-1-1 calls.

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West Corporation

Posted on June 13, 2017 by West Corporation 


Using your IoT Investment to Improve Your Enterprise’s Emergency Responses

The Internet of Things, or IoT, is one of today’s hot topics in tech. IoT will change how enterprises are built and operate internally. While the concept of having different types of devices interconnect and communicate wirelessly seem futuristic, many enterprises are already incorporating IoT sensor devices into their buildings’ infrastructures. As enterprises deepen their investment in IoT, though, many aren’t aware that they can also leverage it for 9-1-1 to improve emergency situation outcomes.

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West Corporation

Posted on June 12, 2017 by West Corporation 


New York City Passes New E911 Legislation: Kari’s Law

West commends the New York City Council for the recent passage of the new E911 legislation, “Requiring direct telephone access to 911 service.” The passage of this law ensures that New Yorkers using multi-line telephone systems (MLTS) in certain businesses and City agencies have easy, direct access to 911 service in an emergency.

The E911 legislation is modeled on Kari’s Law, so-named in honor of Kari Hunt whose tragic passing in 2013 alerted the nation to the dangers of requiring a dialing prefix to access 911. Simply, this new NYC law will allow users of these MLTS to dial 911 without requiring any prefix, post-fix or trunk access code. In addition to the direct dialing provision, the E911 legislation also requires that on-site notifications be issued when 911 is dialed and that calls must be directly delivered to the appropriate Public Safety Answering Point (PSAP).

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West Corporation

Posted on June 8, 2017 by West Corporation 


West’s Emergency Gateway Now Offering Additional 9-1-1 Management Automation for ShoreTel Connect Onsite

West is pleased to announce that its Emergency Gateway (EGW) has achieved ShoreTel TechConnect certification with the latest release of ShoreTel Connect Onsite.

EGW is an on-site appliance that streamlines and optimizes 9-1-1 management, allowing enterprises to maintain accurate and up-to-date data for 9-1-1 purposes, with minimal manual intervention. Previously integrated with ShoreTel ShoreGear, this new certification includes expanded 9-1-1 management functionality for ShoreTel Connect. Read More >

West Corporation

Posted on June 1, 2017 by West Corporation 


Using GIS Data to Improve Alarm Monitoring Center Operations

By: Mary Jo Lakhal, Sr. Program Manager

As I mentioned in a previous post, to optimize alarm monitoring center performance, you need AHJ contact data that is highly accurate and available in real time. Of these two attributes, I believe data accuracy is the more difficult to achieve.

I know from experience that even with a dedicated, full-time staff, creating and maintaining an agency contact database is challenging. Frequently, the consolidation of jurisdictions or adjustments to jurisdictional boundaries result in hours of work tracking which subscribers must be assigned to a new agency.

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West Corporation

Posted on by West Corporation 


Five Steps to get the most out of GIS in your NG9-1-1 system

By: Peter White, GISP

One critical component of the transition to Next Generation 9-1-1 (NG9-1-1) systems is a shift from the use of tabular Master Street Address Guide (MSAG) and ALI data to a reliance on Geographic Information Systems (GIS) data for location identification, validation, and call delivery. For agencies that are ready to progress to a GIS-based NG9-1-1 system, the process can seem daunting. Fortunately, West has gained significant experience in helping agencies create and deploy GIS data through our methodical, no-nonsense approach. This process has proven to reduce complexity and the risks associated with this substantial shift in 9-1-1 systems.

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West Corporation

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