Category: Safety Services


Category: Safety Services
West Corporation

Posted on November 12, 2019 by West Corporation 


Intrado Develops New E911 Solution for Microsoft Teams

If your enterprise is migrating to Microsoft Teams, you can start using Dynamic E911, Microsoft’s new cloud-based E911 location tracking feature integrated in Teams. With the FCC’s recent adoption of dispatchable location rules, Teams’ new location tracking feature comes at a perfect time. However, one question remains: how will your enterprise’s 911 calls and location information be routed?

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West Corporation

Posted on May 17, 2019 by West Corporation 


Location Accuracy: Better Locations, Faster, Saves Lives

Softphones are becoming the communication tool of choice for enterprises, and with good reason. They offer a variety of communication features that ease team collaboration, and provide users with the flexibility of working virtually anywhere. However, what would happen if someone in your organization dialed 911 from their softphone? Are you equipped with the necessary systems to locate that 911 caller and route the call, with accurate location information, to the nearest Public Safety Answering Point (PSAP)? How quickly can first responders locate an emergency in your enterprise, if that 911 call comes from a softphone?

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West Corporation

Posted on April 4, 2019 by West Corporation 


Get Vertical! FCC proposes three-meter vertical location accuracy for 80% of indoor 911 calls

By Jerry Wilke Director, Customer Team, West Safety Services

On March 15, 2019, the Federal Communications Commission (FCC) initiated the rulemaking process to review vertical location accuracy requirements for wireless carriers. In the FCC’s Fourth Further Notice of Proposed Rulemaking (Fourth FNPRM), the Commission stated that the vertical location metric will “more accurately identify the floor level for most 911 calls, reduce emergency response times, and save lives.”

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West Corporation

Posted on June 7, 2018 by West Corporation 


Inside the Journey of a 911 Call

When an emergency strikes, you pick up the phone and call 911. A helpful call taker confirms your address, gets the details of the emergency, and help arrives within minutes. Sounds simple, right?

If you’re dialing 911 from your office, a hotel or a remotely connected softphone, that simple interaction may actually be a pretty complex transaction. It requires multiple systems to integrate and communicate to get you the help you need. Intrado supports the journey of a 911 call from start to finish. Read on to find out what happens behind the scenes and learn about the technologies that enable enterprise 911.
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West Corporation

Posted on May 30, 2018 by West Corporation 


FCC And Congress Respond To Need For Location-Based Routing For Wireless 9-1-1 Calls

Those who serve public safety are especially concerned about the need for improved location accuracy for wireless 9-1-1 callers. Accordingly, on March 23, 2018, the Federal Communications Commission (FCC) adopted a Notice of Inquiry (NOI) in PS Docket 18-64 to examine how to route wireless 9-1-1 calls to the proper 9-1-1 call center more quickly.

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West Corporation

Posted on by West Corporation 


Abandoned 9-1-1 Calls – What is a PSAP to do?

By Grant Milner, Sr. Product Manager

Most people don’t dial 9-1-1 and then hang up. Most people don’t realize that a 9-1-1 abandoned call taxes already limited emergency response and communications resources. Most of the time, when someone dials 9-1-1 for help, it is the worst moment of their life and they need immediate emergency assistance.

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West Corporation

Posted on May 9, 2018 by West Corporation 


West’s 50 Influential People in 911

Mary Boyd, VP of Government and Regulatory Affairs

The first 911 call placed on February 16, 1968 marked a turning point for our country. More importantly, however, the 911 ecosystem that we take for granted would not be possible without the contributions of an extraordinary group of men and woman who have dedicated their careers to saving lives.

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West Corporation

Posted on April 26, 2018 by West Corporation 


Q&A: The Revolution of Wireless 911 Location Technologies

By John Snapp, VP of Technology

Earlier this month, I presented to carriers and PSAPs about new solutions that promise a better location earlier in the 9-1-1 call flow. I also spoke about the methodology and results from West’s location testing and trials with Google’s Android-based ELS (handset-initiated location).

The following addresses the questions I wasn’t able to respond to during the live event.

Q: We received many similar questions around the timing and availability of the wireless 9-1-1 location technologies discussed. Many asked, when will these solutions be made available? How soon will PSAPs start to benefit from the improved location? What are the potential implementation impacts to carriers and PSAPs?

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West Corporation

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