If your enterprise is migrating to Microsoft Teams, you can start using Dynamic E911, Microsoft’s new cloud-based E911 location tracking feature integrated in Teams. With the FCC’s recent adoption of dispatchable location rules, Teams’ new location tracking feature comes at a perfect time. However, one question remains: how will your enterprise’s 911 calls and location information be routed?
Intrado applauds the Federal Communications Commissions (FCC) for adopting rules to implement Kari’s Law and Section 506 of RAY BAUM’S Act during its Open Meeting on August 1, 2019. This historical milestone for 911 will help Americans reach emergency services, and allow first responders to find 911 callers, more quickly.
On March 15, 2019, the Federal Communications Commission (FCC) initiated the rulemaking process to review vertical location accuracy requirements for wireless carriers. In the FCC’s Fourth Further Notice of Proposed Rulemaking (Fourth FNPRM), the Commission stated that the vertical location metric will “more accurately identify the floor level for most 911 calls, reduce emergency response times, and save lives.”
Unless you’ve been in a digital detox for most of 2018, you may have noticed an increase in industry buzz around wireless 911 location technology, particularly in recent weeks.
When an emergency strikes, you pick up the phone and call 911. A helpful call taker confirms your address, gets the details of the emergency, and help arrives within minutes. Sounds simple, right?
If you’re dialing 911 from your office, a hotel or a remotely connected softphone, that simple interaction may actually be a pretty complex transaction. It requires multiple systems to integrate and communicate to get you the help you need. Intrado supports the journey of a 911 call from start to finish. Read on to find out what happens behind the scenes and learn about the technologies that enable enterprise 911.
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Most people don’t dial 9-1-1 and then hang up. Most people don’t realize that a 9-1-1 abandoned call taxes already limited emergency response and communications resources. Most of the time, when someone dials 9-1-1 for help, it is the worst moment of their life and they need immediate emergency assistance.
Mary Boyd, VP of Government and Regulatory Affairs
The first 911 call placed on February 16, 1968 marked a turning point for our country. More importantly, however, the 911 ecosystem that we take for granted would not be possible without the contributions of an extraordinary group of men and woman who have dedicated their careers to saving lives.
By John Snapp, VP of Technology
Earlier this month, I presented to carriers and PSAPs about new solutions that promise a better location earlier in the 9-1-1 call flow. I also spoke about the methodology and results from West’s location testing and trials with Google’s Android-based ELS (handset-initiated location).
The following addresses the questions I wasn’t able to respond to during the live event.
Q: We received many similar questions around the timing and availability of the wireless 9-1-1 location technologies discussed. Many asked, when will these solutions be made available? How soon will PSAPs start to benefit from the improved location? What are the potential implementation impacts to carriers and PSAPs?