Category: Avaya
West Corporation

Posted on June 20, 2016 by West Corporation 

Don’t compromise your enterprise – understanding the role of notifications in your E9-1-1 solution

If you’ve been tasked with choosing an E9-1-1 solution for your enterprise, it can be tempting to set up an on-site notification alert and have emergency responders receive the location details they need once they arrive on-site. While this strategy seems to be able to keep your organization safe, make no mistake: implementing notification alerts on their own as an E9-1-1 solution can place your organization and your employees in grave danger. For E9-1-1, relaying an accurate, dispatchable address to the Public Safety Answering Point (PSAP) is essential; this ensures that first responders arrive with the information they need to quickly locate and help the caller.

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West Corporation

Posted on March 8, 2016 by West Corporation 

West Safety Services’ EGW Now Compliant with Avaya Aura 7.0

9-1-1 is the most essential service your end users will ever require. As enterprises move towards adopting new technology platforms like Avaya Aura 7.0, there are obvious and important benefits behind those business decisions: increased communication and collaboration, better security, ease-of-administration and decreased total cost of ownership. At West, our job is to make sure our customers who are making IP-PBX purchases or upgrades don’t overlook 9-1-1.

Last month, West’s Emergency Gateway (EGW) received a Letter of Compliance for Avaya Aura Session Manager 7.0 and Avaya Aura Communication Manager 7.0. West has been a Technology Partner in the Avaya DevConnect program since 2007. Our ongoing collaboration with Avaya helps us to deliver products and services that are designed and rigorously tested to seamlessly integrate with Avaya platforms, providing our customers with an enhanced level of confidence in our products’ interoperability and ease of deployment. Read More >

West Corporation

Posted on May 6, 2014 by West Corporation 

How a robust E911 solution was deployed across 90 locations. [Partner Case Study]

CBTS LogoWhen a large, multinational organization issued a Request for Proposal (RFP) for a centralized IP phone system to be deployed across their 90 US locations, technology provider CBTS knew they had the experience, expertise, and strong partnerships necessary to deliver. They also knew that, given the size of the proposed deployment, the Customer would need a cutting-edge E911 solution that could meet their requirements:

  • Automatically keep track of the location of 25,000 IP phones.
  • Ensure on-site personnel are notified of an emergency.
  • Seamlessly integrate with Avaya’s advanced Aura architecture.

“CBTS is very happy with the reliability and functionality of 911 Enable’s solution. It is simple and easy to administer, which is critically important as our customer’s network continues to grow. 911 Enable’s team is always available when we need guidance, providing on-target advice for whatever issue we may be facing. We couldn’t be more pleased – it’s a fantastic solution with great support.”

Jim Vorwald
Managing Director


West Corporation

Posted on September 17, 2012 by West Corporation 

Top Five E911 Challenges Facing VoIP & UC

Top 5 E911 ChallengesOur Fall webinar series is back, this time with a focus on the top five key E911 challenges facing organizations using Cisco, Microsoft, Avaya, and ShoreTel.

While every organization is unique and faces its own set of challenges, these five issues are prevalent in many of today’s VoIP and UC deployments:

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West Corporation

Posted on September 28, 2010 by West Corporation 

E9-1-1 Solutions for VoIP & UC Deployments

911 Enable will be presenting an all-new webinar series on E9-1-1 solutions for VoIP and Unified Communications (UC) deployments. The format features a preliminary webinar that covers the fundamentals of E9-1-1 and IP telephony. Read More >

West Corporation

Posted on July 22, 2009 by West Corporation 

Free E911 Webinars for Cisco, Microsoft, and Avaya

You already know that IP phone systems face unique challenges when it comes to E911. But do you know everything you need to about these challenges, and how to address them? If you’d like to learn more about the E911 challenges you may be facing, and how to implement solutions for Cisco, Microsoft, and Avaya deployments, these webinars are for you.

Broken down by vendor (Cisco, Microsoft, and Avaya), each webinar will cover the features of IP telephony that put your enterprise at risk, the importance of compliance with E911 legislation, and how to implement a cost-effective solution for your entire organization. Click here to learn more, and to register.

West Corporation

Posted on July 14, 2009 by West Corporation 

E911 Support Now Available for Avaya SIP Phones

911 Enable’s solution for Avaya Communication Manager (ACM) now includes support for SIP phones. Until now, enterprises with ACM couldn’t support E911 on their SIP endpoints, which created serious safety and liability issues. 911 Enable’s solution is the first in the industry to support SIP phones, and is the only solution that allows enterprises to deploy SIP phones and receive the same E911 protection as they would using H.323 phones.

Click here to read the press release.

Click here to learn about the solution for ACM.

West Corporation