If you’ve been tasked with choosing an E911 solution for your enterprise, it can be tempting to set up an on-site notification alert and have emergency responders receive the location details they need once they arrive on-site.
While this strategy seems to be able to keep your organization safe, make no mistake: implementing notification alerts on their own as an E911 solution can place your organization and your employees in grave danger. For E911, relaying an accurate, dispatchable address to the Public Safety Answering Point (PSAP) is essential; this ensures that first responders arrive with the information they need to quickly locate and help the caller.
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Last month, West’s Emergency Gateway (EGW), an on-site appliance that streamlines E911 management and tracks IP phones, received a Letter of Compliance for Avaya Aura Session Manager 7.0 and Avaya Aura Communication Manager 7.0.
911 is the most essential service your end users will ever require. As enterprises move towards adopting new technology platforms like Avaya Aura 7.0, there are obvious and important benefits behind those business decisions: increased communication and collaboration, better security, ease-of-administration and decreased total cost of ownership. At West, our job is to make sure our customers who are making IP-PBX purchases or upgrades don’t overlook 911.
West, a technology Partner in the Avaya DevConnect Program
West has been a Technology Partner in the Avaya DevConnect program since 2007. Our ongoing collaboration with Avaya helps us to deliver products and services that are designed and rigorously tested to seamlessly integrate with Avaya platforms, providing our customers with an enhanced level of confidence in our products’ interoperability and ease of deployment.
West is the link between the public and public safety, so it’s critical that our enterprise solutions are tightly synchronized with our customers’ current deployments while, at the same time, anticipating where the next technology shifts are occurring.
We’re extremely pleased to receive the Letter of Compliance from Avaya. West’s enterprise solutions are compatible with every major IP-PBX platform, which translates to millions of employees, student and end users who will be quickly routed to the nearest public safety agency when they need help—and thousands of Public Safety Answering Points (PSAPs) and first responders will know exactly where to find them. We can’t imagine a time when we won’t need emergency assistance but, fortunately, we live in a world with technologies that can improve the outcomes of the first response.
When a large, multinational organization issued a Request for Proposal (RFP) for a centralized IP phone system for their 90 US locations, technology provider CBTS knew they had the experience, expertise, and strong partnerships necessary to deliver. They also knew that, given the size of the proposed deployment, the Customer would need a cutting-edge E911 solution that could meet their requirements:
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You already know that IP phone systems face unique challenges when it comes to E911. But do you know everything you need to about these challenges, and how to address them? If you’d like to learn more about the E911 challenges you may be facing, and how to implement solutions for Cisco, Microsoft, and Avaya deployments, these webinars are for you.
Broken down by vendor (Cisco, Microsoft, and Avaya), each webinar will cover the features of IP telephony that put your enterprise at risk, the importance of compliance with E911 legislation, and how to implement a cost-effective solution for your entire organization. Click here to learn more, and to register.
911 Enable’s solution for Avaya Communication Manager (ACM) now includes support for SIP phones. Until now, enterprises with ACM couldn’t support E911 on their SIP endpoints, which created serious safety and liability issues. 911 Enable’s solution is the first in the industry to support SIP phones, and is the only solution that allows enterprises to deploy SIP phones and receive the same E911 protection as they would using H.323 phones.
Click here to read the press release.
Click here to learn about the solution for ACM.