Category: E9-1-1 Solution


Category: E9-1-1 Solution
West Corporation

Posted on June 7, 2018 by West Corporation 


Inside the Journey of a 911 Call

When an emergency strikes, you pick up the phone and call 911. A helpful call taker confirms your address, gets the details of the emergency, and help arrives within minutes. Sounds simple, right?

If you’re dialing 911 from your office, a hotel or a remotely connected softphone, that simple interaction may actually be a pretty complex transaction. It requires multiple systems to integrate and communicate to get you the help you need. West supports the journey of a 911 call from start to finish. Read on to find out what happens behind the scenes and learn about the technologies that enable enterprise 911.
Read More >

West Corporation

Posted on April 17, 2018 by West Corporation 


The Top Three E911 Obstacles Facing Enterprises

When we talk to enterprises about 911, we often hear about the E911 obstacles they face to making sure they can provide appropriate support to their users in a crisis. From roadblocks around awareness, to cost concerns, to management burden, the top three obstacles to enterprise 911 arise again and again in our conversations. Fortunately, enterprises can overcome these obstacles.

E911 Obstacle 1: Not Knowing that E911 is Broken

Perhaps the first obstacle enterprises face when it comes to 911, is knowing that they have a problem to begin with. When embarking on a transition to Unified Communications (UC), or implementing softphones, or adding another UC system to the mix, there are literally thousands of factors your IT team is considering. It’s easy to lose 911 in the shuffle.

Read More >

West Corporation

Posted on March 1, 2018 by West Corporation 


What is E911 and Why Should My Enterprise Care?

Enhanced 911, or E911, is a technology that allows for the automatic delivery of a 911 caller’s location in addition to their phone number with their 911 call. When a call taker at a Public Safety Answering Point (PSAP) receives a 911 call, they know where the caller is and where to send help because that caller’s location is displayed right on their screen. This is particularly critical in those emergencies where a caller can’t speak: medical emergencies, emergencies in progress, etc. The question is, do businesses need to pay special attention to how E911 functions in the enterprise?

Read More >

West Corporation

Posted on November 20, 2017 by West Corporation 


The Importance of Identifiable E911 Locations for First Responders

Someone in distress, unable to speak, dials 911 from their VoIP system at the office. The Public Safety Answering Point (PSAP) receives the call with the following E911 location information: 123 Main Street, Marketing department, port 16. The PSAP then transmits the location data to first responders. However, once on-site, the emergency team finds a campus that consists of numerous multi-story buildings. Where is the Marketing department, and where is the location of port 16? First responders spend seconds, if not minutes, trying to pinpoint the precise location of the caller.

PSAPs need to transmit location information in a format that first responders can easily identify and understand. When seconds count and emergency teams need to find a person requiring immediate assistance, they simply don’t have time to figure out the location of a port or department within an enterprise’s facility.
Read More >

West Corporation

Posted on August 17, 2017 by West Corporation 


The Evolution of 911 and PSAP Data

The information that Public Safety Answering Points (PSAPs) can receive today has come a long way since 911 service first debuted in 1968 (check out nena.org for more information on the origins of 911 service). Back then, the 911 caller was simply connected to the PSAP. This system worked if emergency callers could communicate their emergency and civic address on the phone. However, what happened if the caller in distress could not speak?

Read More >

West Corporation

Posted on June 13, 2017 by West Corporation 


Using your IoT Investment to Improve Your Enterprise’s Emergency Responses

The Internet of Things, or IoT, is one of today’s hot topics in tech. IoT will change how enterprises are built and operate internally. While the concept of having different types of devices interconnect and communicate wirelessly seem futuristic, many enterprises are already incorporating IoT sensor devices into their buildings’ infrastructures. As enterprises deepen their investment in IoT, though, many aren’t aware that they can also leverage it for 9-1-1 to improve emergency situation outcomes.

Read More >

West Corporation

Posted on June 8, 2017 by West Corporation 


West’s Emergency Gateway Now Offering Additional 9-1-1 Management Automation for ShoreTel Connect Onsite

West is pleased to announce that its Emergency Gateway (EGW) has achieved ShoreTel TechConnect certification with the latest release of ShoreTel Connect Onsite.

EGW is an on-site appliance that streamlines and optimizes 9-1-1 management, allowing enterprises to maintain accurate and up-to-date data for 9-1-1 purposes, with minimal manual intervention. Previously integrated with ShoreTel ShoreGear, this new certification includes expanded 9-1-1 management functionality for ShoreTel Connect. Read More >

West Corporation

Posted on April 3, 2017 by West Corporation 


E9-1-1 Risk Factors in the Enterprise

Today’s enterprises are complex. First, they often have multiple locations scattered across the nation, from large campuses with multi-story complexes to small branch offices with only a few employees. Second, thanks to the flexibility enabled by Unified Communications (UC), users often move within and between these locations with ease. Third, and finally, in addition to moving around on the enterprise network, users often access the voice network remotely, either from home or from other non-enterprise locations (e.g. coffee shops, conference centers, etc.).

Read More >

West Corporation

Posted on March 6, 2017 by West Corporation 


Keeping Remote Users Safe with E911

Employees are traveling across the nation to attend meetings and conferences. Businesses are adopting tele-working policies and corporations are allowing teams to meet and brainstorm off-site. However, what happens when one of your remote employees dials 911 from their soft client? Does your organization know where they are? Can you connect them to the help they need in a timely manner? Though the ability for users to work remotely can provide organizations with greater flexibility, connecting these workers to E911 can represent a challenge to an enterprise.

Read More >

West Corporation

Posted on March 8, 2016 by West Corporation 


West’s E911 Solution, Emergency Gateway (EGW), Now Compliant with Avaya Aura 7.0

Last month, West’s Emergency Gateway (EGW), an on-site appliance that streamlines E911 management and tracks IP phones, received a Letter of Compliance for Avaya Aura Session Manager 7.0 and Avaya Aura Communication Manager 7.0.

911 is the most essential service your end users will ever require. As enterprises move towards adopting new technology platforms like Avaya Aura 7.0, there are obvious and important benefits behind those business decisions: increased communication and collaboration, better security, ease-of-administration and decreased total cost of ownership. At West, our job is to make sure our customers who are making IP-PBX purchases or upgrades don’t overlook 911.

West, a technology Partner in the Avaya DevConnect Program

West has been a Technology Partner in the Avaya DevConnect program since 2007. Our ongoing collaboration with Avaya helps us to deliver products and services that are designed and rigorously tested to seamlessly integrate with Avaya platforms, providing our customers with an enhanced level of confidence in our products’ interoperability and ease of deployment.

West is the link between the public and public safety, so it’s critical that our enterprise solutions are tightly synchronized with our customers’ current deployments while, at the same time, anticipating where the next technology shifts are occurring.

Compliance Matters

We’re extremely pleased to receive the Letter of Compliance from Avaya. West’s enterprise solutions are compatible with every major IP-PBX platform, which translates to millions of employees, student and end users who will be quickly routed to the nearest public safety agency when they need help—and thousands of Public Safety Answering Points (PSAPs) and first responders will know exactly where to find them. We can’t imagine a time when we won’t need emergency assistance but, fortunately, we live in a world with technologies that can improve the outcomes of the first response.


West Corporation

utility-side-menu