Category: E9-1-1 Unified Communications


Category: E9-1-1 Unified Communications
West Corporation

Posted on November 20, 2017 by West Corporation 


The Importance of Identifiable E911 Locations for First Responders

Someone in distress, unable to speak, dials 911 from their VoIP system at the office. The Public Safety Answering Point (PSAP) receives the call with the following E911 location information: 123 Main Street, Marketing department, port 16. The PSAP then transmits the location data to first responders. However, once on-site, the emergency team finds a campus that consists of numerous multi-story buildings. Where is the Marketing department, and where is the location of port 16? First responders spend seconds, if not minutes, trying to pinpoint the precise location of the caller.

PSAPs need to transmit location information in a format that first responders can easily identify and understand. When seconds count and emergency teams need to find a person requiring immediate assistance, they simply don’t have time to figure out the location of a port or department within an enterprise’s facility.
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West Corporation

Posted on March 8, 2016 by West Corporation 


West Safety Services’ EGW Now Compliant with Avaya Aura 7.0

9-1-1 is the most essential service your end users will ever require. As enterprises move towards adopting new technology platforms like Avaya Aura 7.0, there are obvious and important benefits behind those business decisions: increased communication and collaboration, better security, ease-of-administration and decreased total cost of ownership. At West, our job is to make sure our customers who are making IP-PBX purchases or upgrades don’t overlook 9-1-1.

Last month, West’s Emergency Gateway (EGW) received a Letter of Compliance for Avaya Aura Session Manager 7.0 and Avaya Aura Communication Manager 7.0. West has been a Technology Partner in the Avaya DevConnect program since 2007. Our ongoing collaboration with Avaya helps us to deliver products and services that are designed and rigorously tested to seamlessly integrate with Avaya platforms, providing our customers with an enhanced level of confidence in our products’ interoperability and ease of deployment. Read More >

West Corporation

Posted on July 21, 2015 by West Corporation 


Wireless UC E9-1-1 Technology At-A-Glance Guide Now Available!

We are thrilled to announce today that our new Technology At-A-Glance Guide is available. This guide is Part 2 of the special 4 Part Wireless UC E9-1-1 series, and walks you through the location tracking solutions that are commonly deployed to track wireless users on an organization’s network. The goal, whether your enterprise is a large multi-campus entity or a single building, is to choose the right-sized wireless tracking solution that meets your organization’s unique needs. Read More >

West Corporation

Posted on May 26, 2015 by West Corporation 


State of the Industry: Wi-Fi Device and UC Adoption Alters E9-1-1 Strategies

With more and more devices connecting over Wi-Fi, enterprises need to be able to rely on proven strategies

As wireless desk phones proliferate and the Bring Your Own Device (BYOD) revolution continues to pick up steam, enterprises are discovering that an E9-1-1 strategy for Unified Communications adoption must now include a strategy for devices connecting over Wi-Fi. This State-of-the-Industry post describes the challenges of wireless Unified Communications (UC) for E9-1-1 for voice planners and provides an introduction to future installments of our special Enterprise Wireless UC E9-1-1 Strategy Guide series that includes a webinar.

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West Corporation

Posted on September 17, 2012 by West Corporation 


Top Five E911 Challenges Facing VoIP & UC

Top 5 E911 ChallengesOur Fall webinar series is back, this time with a focus on the top five key E911 challenges facing organizations using Cisco, Microsoft, Avaya, and ShoreTel.

While every organization is unique and faces its own set of challenges, these five issues are prevalent in many of today’s VoIP and UC deployments:

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West Corporation

Posted on June 28, 2011 by West Corporation 


Unified Communications Manager 8.5 Certification, Cisco ER Comparison, and Cisco Live 2011

New developments in the Cisco space!

First, 911 Enable has completed interoperability verification testing with Cisco Unified Communications Manager 8.5. This ensures that organizations using this latest version of UCM can count on 911 Enable’s Emergency Gateway for seamless E911 support – automatic IP phone tracking, security desk routing and notification, and reporting and management functions. To learn more, read the press release here.

Second, 911 Enable recently released a new white paper that compares the capabilities of Cisco Emergency Responder with 911 Enable’s Emergency Gateway. This white paper is a useful tool for organizations using Cisco UCM who are evaluating E911 management systems – it breaks down what each system can support, so organizations can make sure they select an E911 management system that meets their precise requirements. You can download the white paper here.

Finally, 911 Enable will be exhibiting in Booth 1170 at Cisco Live 2011. We’ll be showcasing our solutions for Cisco, including demonstrations of some of our ground-breaking E911 capabilities, so make sure to stop by with your questions and to say hello. This year’s show will be held July 10-14 at the Mandalay Bay Convention Center in Las Vegas, NV. To learn more and register, check out the show’s website here.

West Corporation

Posted on September 28, 2010 by West Corporation 


E9-1-1 Solutions for VoIP & UC Deployments

911 Enable will be presenting an all-new webinar series on E9-1-1 solutions for VoIP and Unified Communications (UC) deployments. The format features a preliminary webinar that covers the fundamentals of E9-1-1 and IP telephony. Read More >


West Corporation

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