Category: E9-1-1 Unified Communications


Category: E9-1-1 Unified Communications
West Corporation

Posted on March 1, 2018 by West Corporation 


What is E911 and Why Should My Enterprise Care?

Enhanced 911, or E911, is a technology that allows for the automatic delivery of a 911 caller’s location in addition to their phone number with their 911 call. When a call taker at a Public Safety Answering Point (PSAP) receives a 911 call, they know where the caller is and where to send help because that caller’s location is displayed right on their screen. This is particularly critical in those emergencies where a caller can’t speak: medical emergencies, emergencies in progress, etc. The question is, do businesses need to pay special attention to how E911 functions in the enterprise?

911 is so entrenched in our daily life that it often gets forgotten in the discussion around Unified Communications (UC). As enterprises embark on the project of selecting a new UC platform, implementing softphones, or migrating to a hybrid or cloud-based UC solution, they may only realize that they’ve critically impacted their ability to deliver 911 calls when it’s too late.

How does UC impact 911?

When enterprises move to UC, they are consolidating their trunks into a central data center. Before IP communications, calls would go out through the local trunks and gateways that were set up for each office. Part of the attraction to moving to UC is that enterprises can eliminate these trunks and gateways in favour of centralized SIP trunks. And because call signalling is IP-based, users can now access the corporate voice network from softphones at home or on the road – so they don’t even need to be on the enterprises premises to stay connected.

A consequence of this flexibility, however, is that when someone from a branch office or an off-site location calls 911, their call gets delivered to the PSAP serving the data center location and not their actual location. First responders have no idea where the caller actually is, and if the caller isn’t in a position to advise the 911 call taker of their true location, help may arrive at the wrong location entirely.

Who calls 911 from an office?

With the proliferation of smart phones, enterprises often assume that even if their UC system’s 911 functionality doesn’t work as well as it should, their users aren’t dialling 911 from their IP phones anyway; they assume that people just pick up their cell phones to dial 911. But the statistics show that this is a dangerous supposition: As Mary Boyd noted in her 911 Policy and the Enterprise webinar, almost 675,000 calls were made from Multi-Line Telephone Systems (MLTS) in the state of California in 2016 alone – more calls than there were people living in Wyoming that same year!

Why does 911 matter to the enterprise?

There are numerous reasons why fixing the 911 functionality gap is of paramount importance for enterprises. First and foremost, many states have legislation in place that requires enterprises with MLTS to deliver 911 to a specific standard. Secondly, many enterprises need to close this gap for liability reasons; simply put, if something goes wrong on your premises and you didn’t take adequate measures to allow for an efficient response, your enterprise might be on the hook. Finally, providing 911 service for your users is the right thing to do – if someone on your premises or network is in distress, you owe them the ethical duty to do your utmost to get them the assistance they need, as quickly as possible.

So now what?

Fortunately, solving for 911 can be simple – vendor-agnostic solutions that integrate with on-premises, cloud-based and hybrid UC deployments are available. Join us in booth #1513 at Enterprise Connect this year to learn how our solutions can unify 911 across your deployment, however your UC is deployed.

West Corporation

Posted on November 20, 2017 by West Corporation 


The Importance of Identifiable E911 Locations for First Responders

Someone in distress, unable to speak, dials 911 from their VoIP system at the office. The Public Safety Answering Point (PSAP) receives the call with the following E911 location information: 123 Main Street, Marketing department, port 16. The PSAP then transmits the location data to first responders. However, once on-site, the emergency team finds a campus that consists of numerous multi-story buildings. Where is the Marketing department, and where is the location of port 16? First responders spend seconds, if not minutes, trying to pinpoint the precise location of the caller.

PSAPs need to transmit location information in a format that first responders can easily identify and understand. When seconds count and emergency teams need to find a person requiring immediate assistance, they simply don’t have time to figure out the location of a port or department within an enterprise’s facility.
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West Corporation

Posted on March 8, 2016 by West Corporation 


West’s E911 Solution, Emergency Gateway (EGW), Now Compliant with Avaya Aura 7.0

Last month, West’s Emergency Gateway (EGW), an on-site appliance that streamlines E911 management and tracks IP phones, received a Letter of Compliance for Avaya Aura Session Manager 7.0 and Avaya Aura Communication Manager 7.0.

911 is the most essential service your end users will ever require. As enterprises move towards adopting new technology platforms like Avaya Aura 7.0, there are obvious and important benefits behind those business decisions: increased communication and collaboration, better security, ease-of-administration and decreased total cost of ownership. At West, our job is to make sure our customers who are making IP-PBX purchases or upgrades don’t overlook 911.

West, a technology Partner in the Avaya DevConnect Program

West has been a Technology Partner in the Avaya DevConnect program since 2007. Our ongoing collaboration with Avaya helps us to deliver products and services that are designed and rigorously tested to seamlessly integrate with Avaya platforms, providing our customers with an enhanced level of confidence in our products’ interoperability and ease of deployment.

West is the link between the public and public safety, so it’s critical that our enterprise solutions are tightly synchronized with our customers’ current deployments while, at the same time, anticipating where the next technology shifts are occurring.

Compliance Matters

We’re extremely pleased to receive the Letter of Compliance from Avaya. West’s enterprise solutions are compatible with every major IP-PBX platform, which translates to millions of employees, student and end users who will be quickly routed to the nearest public safety agency when they need help—and thousands of Public Safety Answering Points (PSAPs) and first responders will know exactly where to find them. We can’t imagine a time when we won’t need emergency assistance but, fortunately, we live in a world with technologies that can improve the outcomes of the first response.

West Corporation

Posted on July 21, 2015 by West Corporation 


Wireless UC E911 Technology At-A-Glance Guide Now Available!

Our Wireless UC E911 Technology At-A-Glance Guide is available for download on-demand. This guide walks you through the location tracking solutions that are commonly deployed to track wireless users on an organization’s network. The goal, whether your enterprise is a large multi-campus entity or a single building, is to choose the right-sized wireless tracking solution that meets your organization’s unique needs.

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West Corporation

Posted on May 26, 2015 by West Corporation 


State of the Industry: Wi-Fi Device and UC Adoption Alters E911 Strategies

With more and more devices connecting over Wi-Fi, enterprises need to be able to rely on proven strategies.

As wireless desk phones proliferate and the Bring Your Own Device (BYOD) revolution continues to pick up steam, enterprises are discovering that an E911 strategy for Unified Communications (UC) adoption must now include a strategy for devices connecting over Wi-Fi. This State-of-the-Industry post describes the challenges of wireless UC for E911 for voice planners and provides an introduction to future installments of our special Enterprise Wireless UC E911 Strategy Guide webinar.

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West Corporation

Posted on June 28, 2011 by West Corporation 


Unified Communications Manager 8.5 Certification, Cisco ER Comparison, and Cisco Live 2011

New developments in the Cisco space!

First, 911 Enable has completed interoperability verification testing with Cisco Unified Communications Manager 8.5. This ensures that organizations using this latest version of UCM can count on 911 Enable’s Emergency Gateway for seamless E911 support – automatic IP phone tracking, security desk routing and notification, and reporting and management functions. To learn more, read the press release here.

Second, 911 Enable recently released a new white paper that compares the capabilities of Cisco Emergency Responder with 911 Enable’s Emergency Gateway. This white paper is a useful tool for organizations using Cisco UCM who are evaluating E911 management systems – it breaks down what each system can support, so organizations can make sure they select an E911 management system that meets their precise requirements. You can download the white paper here.

Finally, 911 Enable will be exhibiting in Booth 1170 at Cisco Live 2011. We’ll be showcasing our solutions for Cisco, including demonstrations of some of our ground-breaking E911 capabilities, so make sure to stop by with your questions and to say hello. This year’s show will be held July 10-14 at the Mandalay Bay Convention Center in Las Vegas, NV. To learn more and register, check out the show’s website here.


West Corporation

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