Your security team can play a vital role during an emergency situation; however, they need to be aware that there is an emergency in the enterprise, the nature of the situation, and its precise location. With West’s Desk Alert solution, you’ll empower your security team with tools that help them to be of assistance in ways that were previously impossible.
Today’s enterprises are complex. First, they often have multiple locations scattered across the nation, from large campuses with multi-story complexes to small branch offices with only a few employees. Second, thanks to the flexibility enabled by Unified Communications (UC), users often move within and between these locations with ease. Third, and finally, in addition to moving around on the enterprise network, users often access the voice network remotely, either from home or from other non-enterprise locations (e.g. coffee shops, conference centers, etc.).
Employees are traveling across the nation to attend meetings and conferences. Businesses are adopting tele-working policies and corporations are allowing teams to meet and brainstorm off-site. However, what happens when one of your remote employees dials 911 from their soft client? Does your organization know where they are? Can you connect them to the help they need in a timely manner? Though the ability for users to work remotely can provide organizations with greater flexibility, connecting these workers to E911 can represent a challenge to an enterprise.
Last month, West’s Emergency Gateway (EGW), an on-site appliance that streamlines E911 management and tracks IP phones, received a Letter of Compliance for Avaya Aura Session Manager 7.0 and Avaya Aura Communication Manager 7.0.
911 is the most essential service your end users will ever require. As enterprises move towards adopting new technology platforms like Avaya Aura 7.0, there are obvious and important benefits behind those business decisions: increased communication and collaboration, better security, ease-of-administration and decreased total cost of ownership. At West, our job is to make sure our customers who are making IP-PBX purchases or upgrades don’t overlook 911.
West, a technology Partner in the Avaya DevConnect Program
West has been a Technology Partner in the Avaya DevConnect program since 2007. Our ongoing collaboration with Avaya helps us to deliver products and services that are designed and rigorously tested to seamlessly integrate with Avaya platforms, providing our customers with an enhanced level of confidence in our products’ interoperability and ease of deployment.
West is the link between the public and public safety, so it’s critical that our enterprise solutions are tightly synchronized with our customers’ current deployments while, at the same time, anticipating where the next technology shifts are occurring.
We’re extremely pleased to receive the Letter of Compliance from Avaya. West’s enterprise solutions are compatible with every major IP-PBX platform, which translates to millions of employees, student and end users who will be quickly routed to the nearest public safety agency when they need help—and thousands of Public Safety Answering Points (PSAPs) and first responders will know exactly where to find them. We can’t imagine a time when we won’t need emergency assistance but, fortunately, we live in a world with technologies that can improve the outcomes of the first response.
Montreal, QC – Aug, 27, 2014
911 Enable announced that its Emergency Gateway (EGW) has successfully achieved Cisco compatibility certification with Cisco Unified Computing System (UCS) Manager. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco® Solution Partner Program 911 Enable is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture value in the IoE.
911 Enable’s EGW helps enterprises using Cisco Unified Communications Manager (UCM) automate E911 management and comply with state and local E911 legislation. It automatically tracks the locations of IP phones, notifies on-site security when 911 is dialed, and records 911 calls. In addition, the EGW offers the most complete set of capabilities on the market, including support for enterprises with multiple UCM clusters, remote workers, non-Cisco switches, and that require granular location discovery for wireless devices.
“Our efforts with Cisco are focused on delivering the best possible customer experience, and this certification reflects that commitment”.says Lev Deich, Managing Director for 911 Enable. “Our EGW is now optimized to run on Cisco UCS, allowing customers to install E911 on the same hardware as their UCM platform. More and more organizations are requiring this capability, especially service providers offering Cisco Hosted Collaboration Solution (HCS). We are very excited to be able to support this requirement”
The Cisco Solution Partner Program, part of the Cisco Partner Ecosystem, unites Cisco with third-party independent hardware and software vendors to deliver integrated solutions to joint customers. As a Preferred Solution Partner, 911 Enable has achieved Cisco compatibility certification on at least one solution, and can provide its customers with 24-hour, 7-days-a-week customer support. For more information on 911 Enable go to: https://marketplace.cisco.com/catalog/companies/911-enable.