Mary Boyd
VP of Government & Regulatory Affairs
Emergency communications have improved exponentially since the first 911 call nearly 50 years ago. However, some features of our present day enterprise communications technology has placed users of this service at a disadvantage when it comes to 911. The flexible nature of multi-line telephone systems (MLTS) can cross many public safety jurisdictional boundaries. This creates problems during emergency situations calls when valuable accurate caller location information and call back capabilities are not made available to public safety entities.
When 911 is dialed, most organizations know that they need to deliver both the call and the caller’s location information to the appropriate Public Safety Answering Point (PSAP). In an IP-based communications network, this is achieved with E9-1-1 management appliances and call routing solutions.
