Healthcare call centers provide valuable triage service to their members, helping them to determine the best course of action when a health issue arises. Sometimes, though, the health issue is an emergency and the call center agent needs to be able to connect the member to the right Public Safety Answering Point (PSAP) immediately. This has often meant stumbling through costly, outdated lists to manually determine the appropriate PSAP – and even if the right PSAP is selected, the agent may only reach the administrative (i.e. non-emergency) line. At the end of the day, this means the member in crisis has to wait longer for emergency assistance, which can profoundly reduce the likelihood of a positive outcome, and exposes the call center to unnecessary costs and liability risks.
To help call centers address this common challenge, 911 Enable introduced PSAP Link. PSAP Link is an E911 call routing service that seamlessly integrates with the contact management console and allows call center agents to deliver member calls and real-time location information to the correct PSAP’s priority line with a single click. We will be featuring PSAP Link in Booth 5 at the upcoming 24th Annual Conference of Healthcare Call Centers, June 20-22 at the Hyatt Regency at Penn’s Landing, Philadelphia, PA. If you’re in the healthcare call center realm, this is a not-to-be-missed event.
For more information on PSAP Link, visit www.911enable.com/psaplink, email firstname.lastname@example.org or call 1-877-862-2835.
911 Enable is sponsoring the New York City Lync User Group’s meeting on Wednesday, June 13, focusing on Location-Based Emergency Routing.
Randy Wintle, from Unify Square, is organizing the event, and will be kicking off the evening with a presentation focused on location-based emergency routing in Lync. After Randy’s presentation, 911 Enable will be presenting our E911 solutions along with use cases to attendees. This promises to be a very educational evening – if you’re in the New York area and are interested in learning more, check out the NYC Lync User Group Meetup page here: www.lyncusergroup.com.
911 Enable will be spending next week in Southern California, exhibiting at the Cisco Live and NENA shows.
Cisco Live 2012
The 2012 edition of Cisco Live US is being held June 10-14 at the San Diego Convention Center.
911 Enable will be demoing our solutions for Cisco in booth 533 at the World of Solutions Expo, which will be open starting at 4:30pm on June 11 until 2pm on June 14. Our team of E911 experts will be available to show you some of the advanced features that set our solutions apart, and to answer any E911 questions you might have – make sure to drop by our booth to say hi and see what’s new!
For more information on our solutions for Cisco, visit www.911enable.com/cisco.
NENA is holding it’s annual show at the Long Beach Convention Center June 9-14.
The exhibit hall will be open June 11 and 12, and we’ll be in booth 943 to provide attendees with information on our industry-leading E911 solutions for enterprises, service providers, call centers, and telematics providers. We look forward to seeing the public safety community at this show, and hope you’ll stop by our booth for more information on how our products and services help ensure that organizations can provide PSAP dispatchers with the critical information they need when 911 is dialed.
We’re getting ready to head down to Boston for the IAUG Global Education Conference, which starts this Sunday at the John B. Hynes Veterans Memorial Convention Center. The show is the premier Avaya educational event, featuring comprehensive learning opportunities exclusively for Avaya customers.
The show will also feature “The Great E911 Debate” on Sunday May 20 at 3:30pm in room 310, moderated by Mark Fletcher, Avaya’s Product Manager for Public Safety Solutions. 911 Enable Director Lev Deich will participate in the debate along with other industry panelists, which will focus on the hot topics in E911 and the E911 challenges facing organizations today.
Don’t miss this once-yearly event – and make sure to stop by booth 734 on the exhibit hall floor to learn more about our E911 solutions for Avaya.
Are you still trying to figure out what E911 regulations apply to your organization? Finding the right information can be complicated and time consuming, so 911 Enable has compiled excerpts from and links to the state E911 legislations currently enacted. This document makes it easy to pinpoint your E911 requirements, and will help you identify the questions you need to ask your local E911 authorities and legal advisors in order to meet your E911 obligations.
You can download the document here to learn more!
911 Enable will present a session entitle, “E9-1-1 Needs of Educational Organizations” at the ACUTA 41st Annual Conference and Exhibition.
The session focuses on the safety of students, faculty, and staff, which is a top priority for educational organizations. Unfortunately, it can be difficult to ensure that in an emergency situation, the right people – like campus security personnel – are provided with the right information at the right time. Read More >
Planning on attending any industry events this year? There’s a good chance we’ll be there to promote our E911 solutions! Make sure you stop by to see us this spring at the following events:
ACUTA 41st Annual Conference and Exhibition
April 29 -May 2
IAUG Global Education Conference
May 20 – 24
John B. Hynes Veterans Memorial Convention Center
Suburban Collection Showplace
Long Beach Convention Center
Long Beach, CA
Cisco Live 2012
San Diego Convention Center
San Diego, CA
Stay tuned as we announce additional events into the summer!
In the event of an emergency, health/insurance call centers and telematics providers need the ability to relay member calls and location information to the correct Public Safety Answering Point (PSAP). However, this can be challenging given that members may be mobile and/or geographically dispersed, and the call center/telematics agents are located in a centralized, static location.
911 Enable has launched the PSAP Link service to address the E911 challenges facing health/insurance call centers and telematics providers in a simple and cost-effective manner. It seamlessly integrates with the contact management console to allow agents to quickly and accurately transfer 911 calls to the correct PSAP. PSAP Link ensures that members in distress are immediately connected to the PSAP dispatcher on the priority emergency line, reducing response time delays so members have the greatest possible chance of a positive outcome. Ultimately, the improved emergency response times facilitated by PSAP Link can help to save lives and reduce claim costs by getting critical assistance to members, faster.
To help health/insurance call centers and telematics providers learn more about PSAP Link, 911 Enable has released several resources:
911 Enable’s Emergency Gateway (EGW) appliance has successfully completed interoperability testing with Microsoft Lync. It works with Lync’s inherent E911 capabilities to meet the needs of organizations with certain specific E911 requirements. First, the EGW provides interoperability with the local exchange carrier (LEC) legacy E911 call routing solution. Second, for organizations with Lync deployed alongside other IP phone systems (e.g. Cisco, Avaya), the EGW acts as a Secondary Location Information Server to centralize E911 management in a multi-vendor environment.
To learn more about the certification of the EGW with Lync, you can view the press release here. For more information on how 911 Enable’s solutions provide support for Lync, a solution brief is available for download here. And of course, you can always reach us by phone at 1-877-862-2863 or via email at email@example.com.
Ensuring the safety of students, faculty, and staff is a primary concern for higher education organizations, especially on large campuses where it can be difficult to pinpoint the location of an emergency caller when 911 is dialed. This can become even more challenging when campuses move to IP telephony to take advantage of advanced calling features and cost savings. Fortunately, reliable and cost-effective solutions are available to help higher education organizations address these challenges head-on, in a simple and elegant manner.
911 Enable has just released a Partner Case Study which details how we collaborated with IPC Technologies to deliver an E911 solution for the legacy and ShoreTel IP phone systems at The College of William and Mary. This Partner Case Study explains why IPC Technologies picked 911 Enable for this deployment, and how 911 Enable’s advanced solutions met or exceeded the requirements of The College of William and Mary. To learn more, you can download the Partner Case Study here.