911 Enable’s Virtual Emergency Gateway(V-EGW) is now a VMware Certified Virtual Appliance. Designed for small and medium businesses with less than 1,500 users, it provides robust and reliable E911 management capabilities with a smaller appliance footprint for optimized resource allocation. To learn more, read the press release.
911 Enable’s solution for VoIP service providers was recognized with a “Best of Show” award at ITEXPO East 2011. You can read the details here.
Happy New Year!
It’s just the beginning of 2011, but already it’s shaping up to be a busy year! One of the highlights of every year is, of course, the trade shows where we get to learn about all of the newest UC and IP telephony developments and demonstrate our solutions. We’ll be making several appearances this year, so make sure you come visit our booths and say hi!
We’ll be at the following shows:
ITEXPO East 2011
February 2 -4, 2011
Miami Beach Convention Center
Enterprise Connect 2011
February 28 – March 2, 2011
Gaylord Palms Resort and Convention Center
Kissimmee (Orlando), FL
COMPTEL PLUS Spring 2011 Convention and Expo
March 20 – 22, 2011
Palazzo Ballroom, The Venetian Resort
Las Vegas, NV
ACUTA 40th Annual Conference and Exhibition
April 3 – 5, 2011
Hilton Bonnet Creek Resort
Aastra Users Conference 2011
May 1 – 4, 2011
Loews Santa Monica Beach Hotel
Santa Monica, CA
IAUG 2011 Annual Conference
May 22 – 26, 2011
Las Vegas, NV
Cisco Live 2011
July 10 – 14, 2011
Mandalay Bay Convention Center
Las Vegas, NV
Check back often, as we may be adding shows or new information.
911 Enable’s E911 call routing solution for Microsoft Lync Server 2010 is now commercially available. The solution, the Emergency Routing Service (ERS), interoperates with Lync Server 2010’s native E911 capabilities to deliver 911 calls and accurate location information to the PSAP, a requirement many organizations must meet under state and local legislation. 911 Enable’s ERS is one of the first E911 solutions to be certified with Microsoft Lync.
911 Enable is hosting a webinar dedicated to E911 and Microsoft Lync on November 23, 2010 at 2pm EST/11am PST. To learn more or register, click here.
The Microsoft Communications Server “14” solution brief is now available. Download it here to learn more!
Organizations looking to implement Session Manager in their Avaya Aura deployments can now ensure their users have access to accurate and reliable E911.
911 Enable’s Emergency Gateway (EGW) is the industry’s first and only E911 management appliance to provide support for Aura deployments with Session Manager. It provides automatic IP phone tracking for both SIP and H.323 hard phones, softphones, and wireless phones. The EGW also includes a complete suite of security desk notification tools to ensure personnel are aware of emergency situations as they occur. To learn more, download the solution brief here.
911 Enable’s Emergency Gateway (EGW) has been certified compliant with Avaya Aura Communication Manager v5.2, the IP telephony platform for Avaya’s core communications platform. The EGW is the market’s only E911 managment solution certified with Aura Communication Manager, and offers the most resilient E911 management support for Avaya IP telephony deployments, including the following key features:
- Support for both SIP and H.323 endpoints
- Automatic discovery of IP phones, softphones, and wireless phones
- On-site security desk routing and notification via screen pop, email, pager, and SMS
- Support for bridged call appearance and personal station access
- 911 misdial protection
- Call recording
VoIP service providers such as hosted IP-PBX providers, SIP trunking services, relay centers, and residential providers, face their own unique sets of E911 issues.
One of the key challenges service providers must address is the expectation of subscribers that E911 will work, and they (or their users) will be able to access emergency services in the same manner as if they were using the PSTN network. The second issue arises as a result of the first: because subscribers assume E911 service is functional and available, providers are subject to FCC and CRTC regulations that require them to provide E911 service as a standard component of their offering.
It can be difficult to understand the complexities of E911, as well as the solutions available. To help explain the issues faced by service providers, as well as how to implement a solution, 911 Enable has released a series of solution briefs specifically tailored for different service providers. The documents address in detail how service providers can meet their FCC/CRTC E911 obligations and their customers’ E911 requirements in a simple, cost-effective manner. You can learn more by downloading the appropriate solutions briefs below:
An updated E911 solution brief for Microsoft Office Communications Server 2007 is now available here. It includes a newly expanded section on the unparalleled security desk routing and notification options available to organizations that deploy 911 Enable’s solution. A new section on failover routes has also been added, which illustrates the solution’s built-in redundancy to ensure E911 capabilities are always available to users.
When looking for an E911 solution, most organizations need a solution that notifies their security desk personnel as soon as 911 is dialed. Security personnel are an integral part of the emergency response team, because they are often trained in emergency response procedures, and are familiar with the organization’s own emergency response policies. But if security personnel only learn of the emergency when the external response team shows up, their potential benefit is diminished.
Security notification features form a critical part of 911 Enable’s solutions. We understand that security desk personnel can help improve emergency response times and outcomes, so we’ve built a number of different notification features into the Emergency Gateway (EGW) to meet the requirements of any organization.
Security Desk Call Monitoring
911 Enable’s EGW allows security personnel to monitor 911 calls sent to the local PSAP. The call is routed to both the PSAP and security desk using three-way call conference, with security personnel on one-way mute. Unique security desk routing rules may be configured per location.
Security Desk Call Delivery
The EGW is able to send 911 calls directly to on-site security personnel. This allows security personnel to properly assess the situation prior to connecting the caller to the local PSAP. Unique security desk routing rules may be configured per location, and location-based routing can be enabled for non-emergency calls to local security.
Email Crisis Alerts
The EGW delivers email alerts to designated distribution lists based on the caller’s location. Email alerts include the caller’s name, callback number, and location information, and can be directed to alpha-numeric pagers, smartphones, or SMS gateways.
Automatic Screen Pop
Desk Alert is an application installed on Windows-based security desk workstations. In the event of a 911 call, a screen pop instantaneously appears on the security desk monitor, notifying personnel of an emergency call in progress.
Information provided by the pop-up screen includes the caller’s name, callback number, date and time of call, and location information. Desk Alert also includes a configurable URL link, which can point to a campus map, contact list for medical emergencies, etc. Click here for the Desk Alert data sheet.