Category: Safety Services

Category: Safety Services
West Corporation

Posted on February 8, 2012 by West Corporation 

New Website and International Support!

911 Enable is pleased to announce the launch of an updated website! One of the new features of this refreshed website is a complete section dedicated to emergency calling support for International organisations.

The need to keep VoIP phone users safe affects organizations around the globe, so 911 Enable has responded by offering its Emergency Gateway (EGW) appliance worldwide. The EGW automatically discovers the precise locations of IP phones on the enterprise network, and includes a robust suite of security desk notification tools. When a user places an emergency call, the EGW can route the call to on-premises security personnel and send an alert that includes the caller’s exact location and callback number. Security personnel can then dispatch assistance to distressed callers in a timely manner. The caller-location information may also be used to select a routing trunk to deliver the call to public emergency services.

Organisations in the UK deploying the EGW can also use 911 Enable’s Emergency Routing Service (ERS) to deliver emergency calls and detailed caller-location information to the public emergency network’s Emergency Control Centre. This helps organisations ensure that their private telephone networks comply with regulatory guidelines, and that they fulfill their legal obligation to minimise health and safety risks.

To learn more about International emergency calling support, visit 911 Enable online here:

911 Enable will also host a webinar dedicated to this topic on March 15, 2012. You can register here.

West Corporation

Posted on October 18, 2011 by West Corporation 

The Great E911 Debate – Taking Place at IAUG Eastern Connect November 7

IAUG Eastern Connect, November 6 - 9, 2011 Newport, RI

IAUG Eastern Connect, November 6 – 9, 2011 Newport, RI

Wondering what the different vendors have to say about E911 functionality and services required by enterprises today? The Great E911 Debate at the International Avaya Users Group (IAUG) Eastern Connect conference can help you find answers to your questions!

As part of Mark Fletcher of Avaya’s keynote address on November 7, 911 Enable Director Lev Deich will be answering  some of the most pressing questions facing enterprise IP telephony deployments today. The debate will feature participants from the E911 industry, including Lev, and will be moderated by Mr. Fletcher. In addition to the moderated questions, attendees can pre-submit their own concerns to be addressed by the panel, via email to Mr. Fletcher at

If E911 is on your radar, this is an event you won’t want to miss! For more information on IAUG Eastern Connect and to register, visit the IAUG website. For more information on 911 Enable’s innovative E911 solutions for Avaya, visit

West Corporation

Posted on October 11, 2011 by West Corporation 

2011 E911 Webinar Series Announced!

The schedule for 911 Enable’s 2011 E911 webinar series, E911 Solutions for VoIP and UC Deployments, has been announced. The webinars will address the key challenges faced by IP telephony deployments today, including managing IP phone locations and ensuring proper routing of emergency calls to Public Safety Answering Points (PSAPs). Each webinar will also include an E911 case study, where current customers/partners will present their E911 deployments and explain how 911 Enable’s solutions helped them meet E911 regulations, reduce costs, and simplify E911 management. The schedule is as follows:

E911 for ShoreTel
Wednesday, November 9, 2011
2:00pm – 3:00pm EST / 11:00am – 12:00pm PST
Learn more and register

E911 for Microsoft Lync
Thursday, November 10, 2011
2:00pm – 3:00pm EST / 11:00am – 12:00pm PST
Learn more and register

E911 for Avaya IP Telephony
Tuesday, November 15, 2011
2:00pm – 3:00pm EST / 11:00am – 12:00pm PST
Learn more and register

E911 for Cisco IP Communications
Thursday, November 17, 2011
2:00pm – 3:00pm EST / 11:00am – 12:00pm PST
Learn more and register

E911 for Genesys
Tuesday, November 22, 2011
2:00pm – 3:00pm EST / 11:00am – 12:00pm PST
Learn more and register

West Corporation

Posted on October 3, 2011 by West Corporation 

911 Enable Launches Revolutionary New Product for Hosted IP-PBX Providers Using Broadsoft BroadWorks!

Service Provider Emergency Gateway

Service Provider Emergency Gateway

911 Enable is pleased to release the first E911 management platform for hosted IP-PBX providers. Designed to work with BroadSoft BroadWorks, the Service Provider Emergency Gateway (SP-EGW) addresses some of the key issues facing today’s hosted IP-PBX providers: the need for a solution to help meet state E911 regulations, minimize liability, and save money on initial setup and ongoing management of E911.

As part of the launch of the SP-EGW, 911 Enable has also released a number of new resources to explain what the SP-EGW is, what it does, and the benefits it offers. These resources include a Product Brief, Data Sheet, and Brochure.

Additionally, 911 Enable will be hosting an educational webinar on the SP-EGW on October 25. You can learn more and register here.

West Corporation

Posted on September 28, 2011 by West Corporation 

Latest News – 911 Enable and Acme Packet Complete Interoperability Testing

911 Enable’s ERS has completed interoperability testing with Acme Packet Net-Net SBCs. This testing ensures that critical 911 calls and caller information can reach the ERS for routing to the appropriate Public Safety Answering  Point (PSAP) via Acme Packet SBCs, without compromising the integrity and security of the communications network. You can find more information in the press release here.

West Corporation

Posted on September 6, 2011 by West Corporation 

New Resource – E911 for Microsoft Lync: Questions and Answers

E911 for Microsoft Lync: Questions and Answers

E911 for Microsoft Lync: Questions and Answers

911 Enable is pleased to release its latest white paper, which provides answers to some of the most frequently asked questions that we’ve come across regarding our E911 solution for Microsoft Lync.

To understand how our solutions can help Lync deployments simplify management, reduce costs and meet state and local E911 legislation, download the white paper here.

West Corporation

Posted on August 24, 2011 by West Corporation 

New Resource: Understanding the Differences between ShoreTel and 911 Enable’s E911 Capabilities

ShoreTel Innovation Network Member

A new white paper is available for download at It outlines ShoreTel’s inherent E911 features and the value-added E911 capabilities of 911 Enable’s solutions, which have been tested and certified with ShoreTel for seamless interoperability.

If you’ve deployed or are considering deploying ShoreTel, this white paper is not to be missed!

West Corporation

Posted on August 8, 2011 by West Corporation 

Fall 2011 Tradeshows

As we approach the end of summer, a new crop of tradeshows are about to begin! 911 Enable will be exhibiting at many of these shows, including some we’ve never been to before – make sure to stop by our booth to learn about our E911 solutions and latest innovations.

NASTD 34th Annual Technology Showcase
August 30 – 31, 2011
Booth 211
Qwest Center Omaha
Omaha, NE

ITEXPO West 2011
September 13 – 15, 2011
Booth 822
Austin Convention Center
Austin, TX

COMPTEL PLUS Fall 2011 Convention and Expo
October 2 – 5, 2011
Booth 119
Gaylord Palms Resort and Convention Center
Kissimmee (Orlando), FL

ACUTA 2011 Fall Seminar
October 9 – 12, 2011
Booth 3
Boston Park Plaza Hotel
Boston, MA

BroadSoft Connections 2011
October 16 – 19, 2011
Booth 15
JW Marriott Desert Ridge Resort
Phoenix, AZ

October 18 – 21, 2011
Booth 1654
Pennsylvania Convention Center
Philadelphia, PA

2012 US and Avaya Gov Sales and Partner Conference
November 6 – 9, 2011
Booth TBC
The Venetian
Las Vegas, NV

Cisco Collaboration Summit 2011
November 14 – 17, 2011
Booth TBC
Fontainebleau Miami Beach
Miami, FL

Check back often, as we may be adding shows or new information.

West Corporation

Posted on July 13, 2011 by West Corporation 

New Partner Case Study – GTRI

911 Enable often partners with VoIP/UC resellers to help them meet their customers’ E911 needs.

One of these resellers is GTRI (Global Technology Resources, Inc.), a leading network consulting firm that provides solutions for data centers, unified communications, wireless/mobility and more. GTRI works closely with their customers to help them reach their business goals, and needed to find an E911 solution for their customers with minimal administration requirements, real-time address validation and provisioning capabilities, and on-site security desk routing and notification features. The solution also had to help their customers meet E911 legislation requirements, and be certified with Cisco. GRTI decided to partner with 911 Enable to provide E911 solutions for their customers that they could stand behind with confidence.

To learn more about how 911 Enable and GTRI work together meet customer needs, read the Partner Case Study.

West Corporation

Posted on June 28, 2011 by West Corporation 

New Resources – Remote Location Manager and E911 Softphone Locator

Two new resources are available that provide additional information on two components of our Emergency Gateway (EGW) appliance.

Remote Location Manager Feature Brief – The Remote Location Manager (RLM) allows off-campus users to self-provision their locations in real-time, ensuring that should they need to dial 911, the call and their up-to-date location information will be sent to the appropriate Public Safety Answering Point (PSAP). The RLM is available for Cisco Unified Communications Manager, Avaya Communications Manager, and Microsoft Office Communications Server 2007 deployments.

E911 Softphone Locator Data Sheet – The E911 Softphone Locator (ESL) is software that allows the EGW to automatically track the location of on-campus soft phones. It also enables E911 support for many advanced unified communications features such as shared line appearance, extension mobility, concurrent logins, and shared workspaces.