Category: Safety Services

Category: Safety Services
West Corporation

Posted on August 11, 2010 by West Corporation 

E911 for Avaya Aura with Session Manager

Organizations looking to implement Session Manager in their Avaya Aura deployments can now ensure their users have access to accurate and reliable E911.

911 Enable’s Emergency Gateway (EGW) is the industry’s first and only E911 management appliance to provide support for Aura deployments with Session Manager. It provides automatic IP phone tracking for both SIP and H.323 hard phones, softphones, and wireless phones. The EGW also includes a complete suite of security desk notification tools to ensure personnel are aware of emergency situations as they occur. To learn more, download the solution brief here.

West Corporation

Posted on July 30, 2010 by West Corporation 

Using Avaya Aura? Need E911?

911 Enable’s Emergency Gateway (EGW) has been certified compliant with Avaya Aura Communication Manager v5.2, the IP telephony platform for Avaya’s core communications platform. The EGW is the market’s only E911 managment solution certified with Aura Communication Manager, and offers the most resilient E911 management support for Avaya IP telephony deployments, including the following key features:

  • Support for both SIP and H.323 endpoints
  • Automatic discovery of IP phones, softphones, and wireless phones
  • On-site security desk routing and notification via screen pop, email, pager, and SMS
  • Support for bridged call appearance and personal station access
  • 911 misdial protection
  • Call recording

To learn more, download the solution brief here, and read the press release here.

West Corporation

Posted on by West Corporation 

Resources for Service Providers

VoIP service providers such as hosted IP-PBX providers, SIP trunking services, relay centers, and residential providers, face their own unique sets of E911 issues.

One of the key challenges service providers must address is the expectation of subscribers that E911 will work, and they (or their users) will be able to access emergency services in the same manner as if they were using the PSTN network. The second issue arises as a result of the first: because subscribers assume E911 service is functional and available, providers are subject to FCC and CRTC regulations that require them to provide E911 service as a standard component of their offering.

It can be difficult to understand the complexities of E911, as well as the solutions available. To help explain the issues faced by service providers, as well as how to implement a solution, 911 Enable has released a series of solution briefs specifically tailored for different service providers. The documents address in detail how service providers can meet their FCC/CRTC E911 obligations and their customers’ E911 requirements in a simple, cost-effective manner. You can learn more by downloading the appropriate solutions briefs below:

West Corporation

Posted on June 4, 2010 by West Corporation 

Now Available – Updated E911 Solution Brief for Microsoft Office Communications Server 2007

An updated E911 solution brief for Microsoft Office Communications Server 2007 is now available here. It includes a newly expanded section on the unparalleled security desk routing and notification options available to organizations that deploy 911 Enable’s solution. A new section on failover routes has also been added, which illustrates the solution’s built-in redundancy to ensure E911 capabilities are always available to users.

West Corporation

Posted on May 27, 2010 by West Corporation 

Focus on Security Desk Notification

When looking for an E911 solution, most organizations need a solution that notifies their security desk personnel as soon as 911 is dialed. Security personnel are an integral part of the emergency response team, because they are often trained in emergency response procedures, and are familiar with the organization’s own emergency response policies. But if security personnel only learn of the emergency when the external response team shows up, their potential benefit is diminished.

Security notification features form a critical part of 911 Enable’s solutions. We understand that security desk personnel can help improve emergency response times and outcomes, so we’ve built a number of different notification features into the Emergency Gateway (EGW) to meet the requirements of any organization.

Security Desk Call Monitoring
911 Enable’s EGW allows security personnel to monitor 911 calls sent to the local PSAP. The call is routed to both the PSAP and security desk using three-way call conference, with security personnel on one-way mute. Unique security desk routing rules may be configured per location.

Security Desk Call Delivery
The EGW is able to send 911 calls directly to on-site security personnel. This allows security personnel to properly assess the situation prior to connecting the caller to the local PSAP. Unique security desk routing rules may be configured per location, and location-based routing can be enabled for non-emergency calls to local security.

Email Crisis Alerts
The EGW delivers email alerts to designated distribution lists based on the caller’s location. Email alerts include the caller’s name, callback number, and location information, and can be directed to alpha-numeric pagers, smartphones, or SMS gateways.

Automatic Screen Pop
Desk Alert is an application installed on Windows-based security desk workstations. In the event of a 911 call, a screen pop instantaneously appears on the security desk monitor, notifying personnel of an emergency call in progress.

Desk Alert Pop Up Screen

Information provided by the pop-up screen includes the caller’s name, callback number, date and time of call, and location information. Desk Alert also includes a configurable URL link, which can point to a campus map, contact list for medical emergencies, etc. Click here for the Desk Alert data sheet.

West Corporation

Posted on May 5, 2010 by West Corporation 

New Solution Brief – E911 for Aastra Clearspan

We’ve just released a new solution brief that outlines how 911 Enable provides E911 capabilities for Aastra Clearspan. The Emergency Gateway was certified with Clearspan in March of this year, and is engineered for simple integration.  This means that Aastra users can now easily automate their E911 management tasks, and also benefit from a complete suite of security alerting and notification tools. You can read the solution brief here.

West Corporation

Posted on by West Corporation 

Upcoming Webinar – E911 for Avaya IP Telephony

On May 12, 2010 at 2pm EST/11am PST, 911 Enable will be presenting a webinar on our E911 solutions for Avaya IP telephony. The webinar will feature Guy Clinch, a Senior Manager at Avaya, and 911 Enable’s Director, Lev Deich. This is a great opportunity to learn more about the E911 issues facing many Avaya deployments, and how you can ensure your users are safe. Click here to learn more about the webinar, or here to register.

West Corporation

Posted on by West Corporation 

Resource Center Update

Late last week, we added two new documents to the Resource Center on our website: the Lynn University Success Story and the E911 RFP Template. Also, the Cisco and Avaya Solution Briefs have been updated with new content – be sure to check them out!

Lynn University Success Story
Lynn University is an independent non-profit university located in Boca Raton, FL. With a large campus (>120 acres) and a hybrid communications network, they were in need of an E911 solution that would ensure users could be quickly located in times of crisis, regardless of whether they were using the Siemens or Cisco PBX. This success story details the E911 issues Lynn University was facing, and how 911 Enable collaborated with their team to deliver a solution that meets their needs. Download the Success Story here.

E911 RFP Template
When you’ve been tasked with finding an E911 solution for your organization’s communication’s network, it can be difficult to know where to start. Even after doing your homework, it may be difficult to know what questions to ask prospective vendors in an RFP. To simplify this task, 911 Enable has created an E911 RFP template that you can download and modify (if required) to create an RFP that will help you determine the best E911 solution for your deployment. Download the document here.

West Corporation

Posted on March 29, 2010 by West Corporation 

VoiceCon Orlando 2010 in Retrospect

It’s hard to believe VoiceCon Orlando started a week ago, and now we’ve all returned back to our routines, albeit with some new food for thought.

911 Enable had a very busy VoiceCon, where we debuted our  next generation E911 solution for Microsoft Communications Server “14” (aka Wave 14). Microsoft’s much-anticipated follow-up to Office Communications Server 2007 was one of the big stories at VoiceCon, and we were excited to both unveil our solution (an industry first) and take part in Microsoft’s submission for the mock RFP contest.

What makes our solution for Communications Server “14” so significant? Basically, it entirely eliminates the need for organizations to provision emergency response locations into ALI databases of any kind. When 911 is dialed, 911 Enable’s Emergency Routing Service (ERS) extracts the caller’s location directly from the SIP signaling originating from Microsoft’s location-aware endpoints. This makes E911 service incredibly simple and transparent from a management point of view, and also helps organizations to meet their state and local E911 legislation.

In addition to the excitement around our announcement, we had a busy booth in the exhibit hall, where we were demo’ing our solutions and helping attendees better understand the E911 issues they’re facing in their own deployments. And about 50 attendees stopped by to hear 911 Enable Director Lev Deich give an overview of the unique impacts of IP telephony on E911 on Tuesday morning.

Between the traffic to our booth, the attendance at the presentation, and the questions we fielded both at the booth and the presentation, it’s clear that many people are starting to consider how their own communications network handles E911, and what they need to do to keep the entire workforce safe.