Category: Safety Services


Category: Safety Services
West Corporation

Posted on June 1, 2017 by West Corporation 


Five Steps to get the most out of GIS in your NG9-1-1 system

By: Peter White, GISP

One critical component of the transition to Next Generation 9-1-1 (NG9-1-1) systems is a shift from the use of tabular Master Street Address Guide (MSAG) and ALI data to a reliance on Geographic Information Systems (GIS) data for location identification, validation, and call delivery. For agencies that are ready to progress to a GIS-based NG9-1-1 system, the process can seem daunting. Fortunately, West has gained significant experience in helping agencies create and deploy GIS data through our methodical, no-nonsense approach. This process has proven to reduce complexity and the risks associated with this substantial shift in 9-1-1 systems.

Read More >

West Corporation

Posted on May 18, 2017 by West Corporation 


The Critical Link Between AHJ Data and Your Monitoring Center

By: Mary Jo Lakhal, Sr. Program Manager

As many of you in the security and alarm industry know, West specializes in 9-1-1 technology and solutions for public safety, carriers, companies and educational organizations. In 9-1-1, the accuracy of the data (the caller’s location) and the speed at which that data is delivered to public safety are key to successful emergency outcomes.

Obviously, the faster we can identify where a 9-1-1 caller is, the better. Speed without accuracy sends first responders to the wrong address. Accuracy without speed delays response times and puts lives at risk.

We know this is true in the alarm industry, too—particularly in the monitoring center, where speed and efficiency translates to improved ROI and satisfied subscribers (less churn).

Read More >

West Corporation

Posted on May 11, 2017 by West Corporation 


West Introduces Safety Services Enterprise Channel Partner Program

West is pleased to announce that it has launched a new channel partner program for its enterprise solutions. We’ve been dedicated to supplying innovative 9-1-1 solutions for carriers, public safety and enterprises for more than 35 years. By introducing this new program, resellers can work with West and position themselves as full-service Unified Communications (UC) advisors by including 9-1-1 solutions with their voice offerings.
Read More >

West Corporation

Posted on April 7, 2017 by West Corporation 


Everyday Heroes: What West Knows About Public Safety Telecommunicators

By Lonna Cain

All across the country, everyday heroes – Public Safety Telecommunicators – help save lives.

They live it – they breathe it – they feel it. They are dedicated, tenacious and strong. They exhaust their hearts answering the needs of desperate 9-1-1 callers. They make sacrifices only they understand for the benefit of those they will never know. They are the voice of reason for those trapped in the chaos of the moment.

Read More >

West Corporation

Posted on April 3, 2017 by West Corporation 


E9-1-1 Risk Factors in the Enterprise

Today’s enterprises are complex. First, they often have multiple locations scattered across the nation, from large campuses with multi-story complexes to small branch offices with only a few employees. Second, thanks to the flexibility enabled by Unified Communications (UC), users often move within and between these locations with ease. Third, and finally, in addition to moving around on the enterprise network, users often access the voice network remotely, either from home or from other non-enterprise locations (e.g. coffee shops, conference centers, etc.).

Read More >

West Corporation

Posted on March 6, 2017 by West Corporation 


Keeping Remote Users Safe with E911

Employees are traveling across the nation to attend meetings and conferences. Businesses are adopting tele-working policies and corporations are allowing teams to meet and brainstorm off-site. However, what happens when one of your remote employees dials 911 from their soft client? Does your organization know where they are? Can you connect them to the help they need in a timely manner? Though the ability for users to work remotely can provide organizations with greater flexibility, connecting these workers to E911 can represent a challenge to an enterprise.

Read More >

West Corporation

Posted on November 16, 2016 by West Corporation 


GIS Data Sharing in the PSAP

By Charles Van Hoose, Sr. GIS Analyst at West

LEAD THE WAY

Geographic Information Systems (GIS) is front & center in the march toward a fully-realized i3-based Next Generation 9-1-1 (NG9-1-1) environment. No longer considered a secondary, reactionary tool for Public Safety Answering Points (PSAPs), GIS is Identified as a key foundational element in the National Emergency Number Association (NENA) i3 specification.
Read More >

West Corporation

Posted on August 5, 2016 by West Corporation 


Geographic Information Systems in the PSAP: Strategic Planning for Data Integrity

By Charles Van Hoose, Sr. GIS Analyst at West

The importance of mission critical Geographic Information Systems (GIS) data for call- and dispatch- mapping in the Public Safety Answering Point (PSAP) cannot be overemphasized. Accurate data combined with tactical mapping is critical for locating incidents, callers and devices, for dispatching appropriate resources, and for communicating situational awareness to first responders.

Read More >

West Corporation

Posted on June 20, 2016 by West Corporation 


Don’t compromise your enterprise – understanding the role of notifications in your E9-1-1 solution

If you’ve been tasked with choosing an E9-1-1 solution for your enterprise, it can be tempting to set up an on-site notification alert and have emergency responders receive the location details they need once they arrive on-site. While this strategy seems to be able to keep your organization safe, make no mistake: implementing notification alerts on their own as an E9-1-1 solution can place your organization and your employees in grave danger. For E9-1-1, relaying an accurate, dispatchable address to the Public Safety Answering Point (PSAP) is essential; this ensures that first responders arrive with the information they need to quickly locate and help the caller.

Read More >

West Corporation

Posted on June 9, 2016 by West Corporation 


Cool Tools for the PSAP at NENA 2016 – VIPER® Joins the Tiny House Movement

By Nicole Pianalto, Sr. Support Engineer, West, Safety Services

Have you noticed? A wave of downsizing is sweeping across the country in the form of the Tiny House. According to The Tiny Life website, the typical American home is around 2,600 square feet, whereas the typical small or tiny house is between 100 and 400 square feet. Smaller houses are easier to clean and maintain; they require less land and allow more time for experiences. I like the idea that our culture may be headed in a direction that indicates experiences are more important than things.

Read More >


West Corporation

utility-side-menu