Category: Safety Services


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Category: Safety Services
West Corporation

Posted on June 13, 2017 by West Corporation 


Use your IoT data to improve your enterprise’s 911 solution.

Using your IoT Investment to Improve Your Enterprise’s Emergency Responses

The Internet of Things, or IoT, is one of today’s hot topics in tech. IoT will change how enterprises are built and operate internally. While the concept of having different types of devices interconnect and communicate wirelessly seem futuristic, many enterprises are already incorporating IoT sensor devices into their buildings’ infrastructures. As enterprises deepen their investment in IoT, though, many aren’t aware that they can also leverage it for 9-1-1 to improve emergency situation outcomes.

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West Corporation

Posted on June 12, 2017 by West Corporation 


NYC Skyline

New York City Passes New E911 Legislation: Kari’s Law

West commends the New York City Council for the recent passage of the new E911 legislation, “Requiring direct telephone access to 911 service.” The passage of this law ensures that New Yorkers using multi-line telephone systems (MLTS) in certain businesses and City agencies have easy, direct access to 911 service in an emergency.

The E911 legislation is modeled on Kari’s Law, so-named in honor of Kari Hunt whose tragic passing in 2013 alerted the nation to the dangers of requiring a dialing prefix to access 911. Simply, this new NYC law will allow users of these MLTS to dial 911 without requiring any prefix, post-fix or trunk access code. In addition to the direct dialing provision, the E911 legislation also requires that on-site notifications be issued when 911 is dialed and that calls must be directly delivered to the appropriate Public Safety Answering Point (PSAP).

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West Corporation

Posted on June 8, 2017 by West Corporation 


West’s Emergency Gateway Now Offering Additional 9-1-1 Management Automation for ShoreTel Connect Onsite

West is pleased to announce that its Emergency Gateway (EGW) has achieved ShoreTel TechConnect certification with the latest release of ShoreTel Connect Onsite.

EGW is an on-site appliance that streamlines and optimizes 9-1-1 management, allowing enterprises to maintain accurate and up-to-date data for 9-1-1 purposes, with minimal manual intervention. Previously integrated with ShoreTel ShoreGear, this new certification includes expanded 9-1-1 management functionality for ShoreTel Connect. Read More >

West Corporation

Posted on June 1, 2017 by West Corporation 


Using GIS Data to Improve Alarm Monitoring Center Operations

By: Mary Jo Lakhal, Sr. Program Manager

As I mentioned in a previous post, to optimize alarm monitoring center performance, you need AHJ contact data that is highly accurate and available in real time. Of these two attributes, I believe data accuracy is the more difficult to achieve.

I know from experience that even with a dedicated, full-time staff, creating and maintaining an agency contact database is challenging. Frequently, the consolidation of jurisdictions or adjustments to jurisdictional boundaries result in hours of work tracking which subscribers must be assigned to a new agency.

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West Corporation

Posted on by West Corporation 


Five Steps to get the most out of GIS in your NG9-1-1 system

By: Peter White, GISP

One critical component of the transition to Next Generation 9-1-1 (NG9-1-1) systems is a shift from the use of tabular Master Street Address Guide (MSAG) and ALI data to a reliance on Geographic Information Systems (GIS) data for location identification, validation, and call delivery. For agencies that are ready to progress to a GIS-based NG9-1-1 system, the process can seem daunting. Fortunately, West has gained significant experience in helping agencies create and deploy GIS data through our methodical, no-nonsense approach. This process has proven to reduce complexity and the risks associated with this substantial shift in 9-1-1 systems.

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West Corporation

Posted on May 18, 2017 by West Corporation 


The Critical Link Between AHJ Data and Your Monitoring Center

By: Mary Jo Lakhal, Sr. Program Manager

As many of you in the security and alarm industry know, West specializes in 9-1-1 technology and solutions for public safety, carriers, companies and educational organizations. In 9-1-1, the accuracy of the data (the caller’s location) and the speed at which that data is delivered to public safety are key to successful emergency outcomes.

Obviously, the faster we can identify where a 9-1-1 caller is, the better. Speed without accuracy sends first responders to the wrong address. Accuracy without speed delays response times and puts lives at risk.

We know this is true in the alarm industry, too—particularly in the monitoring center, where speed and efficiency translates to improved ROI and satisfied subscribers (less churn).

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West Corporation

Posted on May 11, 2017 by West Corporation 


Partner Channel

West Introduces Safety Services Enterprise Channel Partner Program

West is pleased to announce that it has launched a new channel partner program for its enterprise solutions. We’ve been dedicated to supplying innovative 9-1-1 solutions for carriers, public safety and enterprises for more than 35 years. By introducing this new program, resellers can work with West and position themselves as full-service Unified Communications (UC) advisors by including 9-1-1 solutions with their voice offerings.
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West Corporation

Posted on April 7, 2017 by West Corporation 


Telecommunicators Week

Everyday Heroes: What West Knows About Public Safety Telecommunicators

By Lonna Cain

All across the country, everyday heroes – Public Safety Telecommunicators – help save lives.

They live it – they breathe it – they feel it. They are dedicated, tenacious and strong. They exhaust their hearts answering the needs of desperate 9-1-1 callers. They make sacrifices only they understand for the benefit of those they will never know. They are the voice of reason for those trapped in the chaos of the moment.

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West Corporation

Posted on April 3, 2017 by West Corporation 


E9-1-1 Risk Factors in the Enterprise

Today’s enterprises are complex. First, they often have multiple locations scattered across the nation, from large campuses with multi-story complexes to small branch offices with only a few employees. Second, thanks to the flexibility enabled by Unified Communications (UC), users often move within and between these locations with ease. Third, and finally, in addition to moving around on the enterprise network, users often access the voice network remotely, either from home or from other non-enterprise locations (e.g. coffee shops, conference centers, etc.).

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West Corporation

Posted on March 6, 2017 by West Corporation 


Read on to know more about how West connects remote users to E911.

Keeping Remote Users Safe with E911

Employees are traveling across the nation to attend meetings and conferences. Businesses are adopting tele-working policies and corporations are allowing teams to meet and brainstorm off-site. However, what happens when one of your remote employees dials 911 from their soft client? Does your organization know where they are? Can you connect them to the help they need in a timely manner? Though the ability for users to work remotely can provide organizations with greater flexibility, connecting these workers to E911 can represent a challenge to an enterprise.

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