Category: Safety Services


Category: Safety Services
West Corporation

Posted on April 8, 2015 by West Corporation 


It’s a Tool, Not an Invasion!

Data is important. Reliable data is key!After many years of service in the alarm monitoring industry, I understand the prevalent concern about subscriber data accuracy. There seems to be some confusion about why there are data problems. In my opinion, it’s simply a matter of misunderstanding.

Unfortunately, many people have had negative experiences with telemarketers, compromised identity issues or other privacy concerns. When alarm companies’ customer service or sales agents ask for required information, subscribers may not understand that the data is necessary and stored in their monitoring account to actually help their alarm company keep the SAFE in the event of an emergency.

The lack of accurate, actionable contact data may compromise the ability of the Authority Having Jurisdiction (AHJ) to respond to a subscriber’s alarm activation. Here are some things for alarm companies to think about when processing subscriber data:

  • The subscriber’s mailing address may be different from the address that the AHJ uses to find them; subscriber addresses should be validated against what is known as the master street address guide (MSAG).
  • The subscriber may have recently moved into a new property and may not provide an accurate address to the alarm company.
  • Subscribers, or their legal representatives, may neglect to inform the alarm company when the phone number for their monitored location is changed.
  • Company acquisitions pose an additional problem with location and contact data; subscribers may not understand HOW to update their information with the new alarm company.
  • In certain circumstances, the subscriber’s address may change due to municipal realignment or renaming, annexation, incorporation, etc.

New technology that can help alarm companies understand and provide “AHJ-valid” address or location of subscribers is now available. “Bad” addresses are identified while an account is still new – before an alarm is activated. Additionally, the systems identify jurisdictions of police, fire, medical and PERS AHJs, supplying alarm companies with accurate subscriber location data in spite of information they may have received otherwise. In turn, this accurate data identifies the customer’s location for the AHJ, enables the alarm company to contact them and improves the probability that the AHJ will respond to their alarm activation.

True security is built upon a foundation of reliable data. 

Mary Jo Lakhal is Sr. Program Manager at Intrado, specializing in emergency response concerns for the alarm industry.

West Corporation

Posted on April 2, 2015 by West Corporation 


New FCC Rules on Wireless 9-1-1 Location Accuracy: Now What?

Today, over 70% of 9-1-1 calls are made from a wireless device; it stands to reason that a very large percentage, if not the majority, of those calls are made from indoor locations. The FCC has witnessed this steady evolution in wireless calling behavior and recently introduced new standards that require CMRS providers to improve the location they provide to public safety for 9-1-1 calls.

The FCC’s landmark Fourth Report and Order which outlines new wireless E911 location accuracy requirements establishes an aggressive timeline for carriers to improve location accuracy and deliver a dispatchable location for 9-1-1 callers. Several solutions are in development to help carriers meet these new requirements – solutions designed to deliver a dispatchable location for virtually every wireless 9-1-1 call. These services utilize techniques and technology that just a few short years ago were not available or were too early in their development to deliver locations accurate enough for public safety use.

A combination of data sources and technologies can significantly improve indoor location accuracy and identify the caller’s address for wireless 9-1-1 calls. Together these services will enhance emergency responder dispatch accuracy and reduce the time required to serve those in need. The technology is available to improve location accuracy for indoor callers but it will take collaboration and partnership across the industry to meet the FCC’s new indoor location standards. Together, we can redefine wireless 9-1-1 location accuracy and save lives.

If you are a CMRS provider and would like to learn more about what we are doing to improve 9-1-1 caller location accuracy, I encourage you to participate in our upcoming webinar on April 7, Two Steps Forward, Two Steps Forward: Advancements in Wireless Location Accuracy.

The webinar will address new location accuracy standards and what is being required of all CMRS providers. We will also discuss specific timelines and milestones of the FCCs Fourth Report and Order, as well as current efforts to help CRMS providers identify and deliver on the requirements for dispatchable location.

West Corporation

Posted on March 10, 2015 by West Corporation 


Better than Ever – 911 Enable/Intrado at Enterprise Connect 2015!

Enterprise Connect911 Enable is counting down to this year’s Enterprise Connect! Though we’ve independently exhibited at the show for years, this is the first year that we will be exhibiting as part of Intrado. From March 16-18, we will be showcasing our flagship solutions, backed by the strength of the Intrado network, in booth 1001. Make sure you stop by to see us on the Expo Floor, or schedule an appointment with one of our E9-1-1 experts, to learn how 911 Enable and Intrado’s solutions can transform E9-1-1 from a challenge into a benefit.

West Corporation

Posted on December 8, 2014 by West Corporation 


New Consensus Plan on Location Accuracy: A Big Step in the Right Direction

On November 14, 2014, the four largest U.S. wireless carriers (AT&T, T-Mobile, Sprint, Verizon) and two key industry groups (APCO, and NENA) announced they reached consensus on a plan to improve wireless location accuracy for both outdoor and indoor environments that they will present to the FCC.

This is big step in the right direction!

The consensus plan proposes:

  • 1 Year: Create a technology test bed.
  • 2 Years: Obtain location fix using heightened location accuracy technologies for 40% of wireless 9-1-1 calls that provide a dispatchable location or x,y within 50 meters.
  • 3 Years: Obtain location fix using heightened location accuracy technologies for 50% of wireless 9-1-1 calls that provide a dispatchable location or x,y within 50 meters.
  • 5 Years: Obtain location fix using heightened location accuracy technologies for 75% of VoLTE wireless 9-1-1 calls that provide a dispatchable location or x,y within 50 meters.
  • 6 Years: Obtain location fix using heightened location accuracy technologies for 80% of VoLTE wireless 9-1-1 calls that provide a dispatchable location or x,y within 50 meters.

To put this in context, consider that earlier this year the FCC put forth a Notice of Public Rulemaking (NPRM) proposing increased location accuracy standards and urged that industry participants bring forth their expertise to collaborate in the industry-wide discussion. From the onset, the initial proposed standards were viewed by many industry stakeholders as being too aggressive to achieve in the given timelines.

The consensus plan, while being more conservative in terms of the percentage of location fixes than the FCC’s NPRM, spotlights “dispatchable location”. This is a very important detail because public safety does not dispatch to an x,y coordinate. They need to dispatch to a location and this plan emphasizes that very critical point. The plan also states the utilization of multiple location technologies including Wi-Fi® and Bluetooth®. We couldn’t agree more that to solve the very difficult problem of accurately finding a 9-1-1 caller in an indoor environment (and providing a dispatchable location) will require leveraging several existing and emerging technologies.

We applaud the carriers, APCO and NENA for coming forward with a plan that sets a stake in the ground for an aggressive but realistic future location accuracy goal. Having a well defined goal and evaluation criteria creates an open and competitive environment that encourages many vendors to develop and test solutions that can help the carriers meet their goals and provide better location accuracy to public safety.

We look forward to continuing to partner with our carrier customers to help them meet the goals put forth in the consensus plan.

West Corporation

Posted on October 27, 2014 by West Corporation 


Ensuring Foolproof E9-1-1 When Making Network Changes

Network changes that compromise E9-1-1 often serve as a catalyst for action, spurring organizations to search for a new E9-1-1 solution. As organizations convert their legacy voice solution to VoIP or upgrade their Unified Communications system to a new version, they often discover that their old E9-1-1 solution does not make the transition seamlessly, putting them in conflict with their own E9-1-1 standards and/or the E9-1-1 requirements legislated by the state. Read More >

West Corporation

Posted on August 27, 2014 by West Corporation 


911 Enable Achieves Cisco Compatibility Certification with the Cisco Solution Partner Program

Cisco logo

Montreal, QC – Aug, 27, 2014

911 Enable announced that its Emergency Gateway (EGW) has successfully achieved Cisco compatibility certification with Cisco Unified Computing System (UCS) Manager. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco® Solution Partner Program 911 Enable is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture value in the IoE.

911 Enable’s EGW helps enterprises using Cisco Unified Communications Manager (UCM) automate E911 management and comply with state and local E911 legislation. It automatically tracks the locations of IP phones, notifies on-site security when 911 is dialed, and records 911 calls. In addition, the EGW offers the most complete set of capabilities on the market, including support for enterprises with multiple UCM clusters, remote workers, non-Cisco switches, and that require granular location discovery for wireless devices.

Our efforts with Cisco are focused on delivering the best possible customer experience, and this certification reflects that commitment”.says Lev Deich, Managing Director for 911 Enable. “Our EGW is now optimized to run on Cisco UCS, allowing customers to install E911 on the same hardware as their UCM platform. More and more organizations are requiring this capability, especially service providers offering Cisco Hosted Collaboration Solution (HCS). We are very excited to be able to support this requirement”

The Cisco Solution Partner Program, part of the Cisco Partner Ecosystem, unites Cisco with third-party independent hardware and software vendors to deliver integrated solutions to joint customers. As a Preferred Solution Partner, 911 Enable has achieved Cisco compatibility certification on at least one solution, and can provide its customers with 24-hour, 7-days-a-week customer support. For more information on 911 Enable go to: https://marketplace.cisco.com/catalog/companies/911-enable.

 

West Corporation

Posted on August 4, 2014 by West Corporation 


Microsoft Selects 911 Enable for Lync Online Dedicated

BannerAd_rgb_Lync_Cyan300Montreal, Canada – July 31, 2014  – 911 Enable, the leading vendor of E9-1-1 solutions for Unified Communications, was chosen by Microsoft Corporation (NASDAQ: MSFT) to provide Enhanced 911 (E9-1-1) services in Lync Online Dedicated. As part of their trusted relationship, Microsoft will refer clients to 911 Enable to help meet their E9-1-1 requirements. Read More >

West Corporation

Posted on May 6, 2014 by West Corporation 


How a Robust E911 Solution was Deployed Across 90 US Locations [Partner Case Study]

Cincinnati Bell Technology Solutions Inc. (CBTS)

When a large, multinational organization issued a Request for Proposal (RFP) for a centralized IP phone system for their 90 US locations, technology provider CBTS knew they had the experience, expertise, and strong partnerships necessary to deliver. They also knew that, given the size of the proposed deployment, the Customer would need a cutting-edge E911 solution that could meet their requirements:

Read More >

West Corporation

Posted on February 20, 2014 by West Corporation 


Addressing Address Data that Works for You

How do you respond when someone asks for your address? Do you give them a P.O. Box, City & Zip? Or do you think of a street name and neighborhood? Some might provide a detailed address including house number, apartment unit if appropriate and even a community name. Of course, it’s all dependent upon the purpose behind the question.

Read More >

West Corporation

Posted on January 28, 2014 by West Corporation 


Thanks to Colorado APCO/NENA!

I wanted to express my thanks to the Colorado APCO/NENA chapter for recently selecting the Intrado Emergency Call Relay Center as the 2013 Center of the Year. It is a huge honor, and just another reason that I am so grateful to be a part of the ECRC.

Our ECRC is a state-of-the-art emergency call center for satellite phone, telecommunications relay services (TRS), telematics and VoIP service providers. We have a great team of former PSAP call takers and dispatchers who continue to promote public safety by answering 9-1-1 calls that, for a variety of reasons, don’t make it directly to a PSAP. This group of men and women collectively average over 12 years of dispatch experience per agent in an actual Public Safety Answering Point.

All telecommunicators are required to have a minimum of two years emergency call handling experience in a PSAP before they are eligible for employment here. It is important to us that our call takers know and understand what the PSAP community needs to perform their important roles in public safety. We also have a thorough three month training program to be sure our telecommunicators are skilled at emergency call handling and can obtain relevant information quickly and efficiently so we can get calls to PSAPs as soon as possible.

Everyone is well aware of the natural disaster on the East coast that began October 29, 2012. The storm became the largest Atlantic hurricane on record and was nicknamed Superstorm Sandy. You might wonder how a hurricane on the east coast affects a group of Colorado telecommunicators. As I mentioned earlier, when 9-1-1 calls don’t make it to their intended destination, they often end up at our ECRC and this became clear all too quickly on the evening of October 29, 2012.

I could not have been more proud to be a part of this team than during Superstorm Sandy. During those three days when Sandy was at its worst, the team received more than three times our average monthly call volume!

It was all hands on deck! Like any other affected PSAP, the team pulled together working long shifts. Some employees even came in on their days off. Others, who are still with Intrado but part of a different team, came in to assist as well. Most of the calls were for the New York City area including calls of shootings, house fires, domestic violence, fights and countless medical calls.

The team accepted their award on October 12, 2013 during the annual Colorado APCO/NENA show. We received a plaque, and a cash award which was donated to a non-profit organization that supports local charities.

Thank you Colorado APCO/NENA, and congratulations to the ECRC team!

Lonna Cain is Director of Emergency Services and Support at Intrado.


West Corporation

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