Earlier this month, I spoke at a webinar, Two Steps Forward, Two Steps Forward: Advancements in Wireless Location Accuracy. If you missed the live broadcast, we discussed the FCC’s new Fourth Report and Order concerning wireless E9-1-1 location accuracy, and provided an overview of current and emerging solutions to help carriers comply with the new regulations in a cost-effective way. Here are 10 things you should know about the new regulations:
- The ruling introduces the concept of “dispatchable location” as the gold standard for public safety while also setting forth improved horizontal location requirements.
- 40% of all wireless 9-1-1 calls within 2 years
- 50% of all wireless 9-1-1 calls within 3 years
- 70% of all wireless 9-1-1 calls within 5 years
- 80% of all wireless 9-1-1 calls within 6 years
- Non-nationwide carriers receive extensions to the 5-year and 6-year deadlines mentioned above (by 6 months and 1 year, respectively) based upon the timing of VoLTE deployment in their networks.
- Within 3 years, all carriers must deliver uncompensated barometric pressure data (for calls originating from capable devices).
- Carriers must develop a Z-axis solution within 6 years. Both uncompensated barometric pressure data and Z-axis data are somewhat controversial given that an altitude coordinate without a fixed starting point (such as sea level) may not be of practical use for most PSAPs. Non-nationwide carriers have an additional year to meet these requirements.
- Performance of location accuracy will be measured based on live 9-1-1 call data.
- Carriers serving any portion of a test city (San Francisco, Chicago, Atlanta, Denver/Front Range, Philadelphia, and Manhattan Borough) have 18 months, after March 2015, to report aggregate data of the location technology used.
- The ruling establishes the National Emergency Address Database (NEAD), a centralized database for wireless carriers.
- Carriers are required to provide a location within 30 seconds, as well as meet a confidence level of 90% for E9-1-1 calls.
- These new FCC requirements do not replace existing Phase II mandates concerning outdoor calls.
The positive news for carriers is that it is possible to provide a dispatchable location in a cost-effective way.
In Wireless Location Accuracy Blog – Part 2, we’ll take a closer look at WiFi, Bluetooth low energy (BLE) beacons, small cells and other promising technologies that we think will help wireless carriers precisely locate their indoor wireless subscribers in an emergency.
For more detail on the FCC requirements and the technologies that support location accuracy, click here to view the recorded webinar.
Celebrating National Public Safety Telecommunicators week reminds us of the thousands of people who dedicate their lives to being there for those who are in need. Citizens naturally recognize the face of the first responder as their hero. Very rarely do they know that the professionals behind the headset are truly the FIRST, first responders – the 9-1-1 crisis response team!
This blog is dedicated to the moms, dads, aunts, uncles, sisters, brothers, and grandparents who decided that their calling in life was to answer emergency calls and ensure that proper response is sent to panicked 9-1-1 callers.
Your days are never dull. And they’re never stress free. Whether you’re answering an irritated citizen calling about a blocked driveway or someone home alone at night with the sound of breaking glass in the background, YOU are the crisis response team. YOU are the reassuring voice, the calm hand, the swift multi-tasker who can juggle the pleas of a frantic caller while guiding responders en route to the scene. YOU are the 9-1-1 crisis response team.
You’re the individual that stays awake when you should be sleeping, wondering if questions asked just a bit differently would have changed a tragic outcome. You’re the one that reassures a scared home-alone child that help is on the way. You’re the one who can magically deliver a “snake man” to remove a pesky visitor. YOU are the 9-1-1 crisis response team.
You can call the child of an elderly parent to let them know “things are a little out of sorts”. You know when “frequent callers” aren’t calling and need to know why. You live on fast food and stress and always get by somehow. You’re there when others are leaving work to go home. YOU are the 9-1-1 crisis response team.
You are my hero! I know you will be there should an emergency cross my path. YOU are the 9-1-1 crisis response team.
For all the sleepless nights, for the stress you endure and for all of those missed meals, I say THANK YOU for choosing to help. Thank YOU for dedicating your life to be the 9-1-1 crisis response team!
Data is important. Reliable data is key!After many years of service in the alarm monitoring industry, I understand the prevalent concern about subscriber data accuracy. There seems to be some confusion about why there are data problems. In my opinion, it’s simply a matter of misunderstanding.
Unfortunately, many people have had negative experiences with telemarketers, compromised identity issues or other privacy concerns. When alarm companies’ customer service or sales agents ask for required information, subscribers may not understand that the data is necessary and stored in their monitoring account to actually help their alarm company keep the SAFE in the event of an emergency.
The lack of accurate, actionable contact data may compromise the ability of the Authority Having Jurisdiction (AHJ) to respond to a subscriber’s alarm activation. Here are some things for alarm companies to think about when processing subscriber data:
- The subscriber’s mailing address may be different from the address that the AHJ uses to find them; subscriber addresses should be validated against what is known as the master street address guide (MSAG).
- The subscriber may have recently moved into a new property and may not provide an accurate address to the alarm company.
- Subscribers, or their legal representatives, may neglect to inform the alarm company when the phone number for their monitored location is changed.
- Company acquisitions pose an additional problem with location and contact data; subscribers may not understand HOW to update their information with the new alarm company.
- In certain circumstances, the subscriber’s address may change due to municipal realignment or renaming, annexation, incorporation, etc.
New technology that can help alarm companies understand and provide “AHJ-valid” address or location of subscribers is now available. “Bad” addresses are identified while an account is still new – before an alarm is activated. Additionally, the systems identify jurisdictions of police, fire, medical and PERS AHJs, supplying alarm companies with accurate subscriber location data in spite of information they may have received otherwise. In turn, this accurate data identifies the customer’s location for the AHJ, enables the alarm company to contact them and improves the probability that the AHJ will respond to their alarm activation.
True security is built upon a foundation of reliable data.
Mary Jo Lakhal is Sr. Program Manager at Intrado, specializing in emergency response concerns for the alarm industry.
911 Enable is counting down to this year’s Enterprise Connect! Though we’ve independently exhibited at the show for years, this is the first year that we will be exhibiting as part of Intrado. From March 16-18, we will be showcasing our flagship solutions, backed by the strength of the Intrado network, in booth 1001. Make sure you stop by to see us on the Expo Floor, or schedule an appointment with one of our E9-1-1 experts, to learn how 911 Enable and Intrado’s solutions can transform E9-1-1 from a challenge into a benefit.
Network changes that compromise E9-1-1 often serve as a catalyst for action, spurring organizations to search for a new E9-1-1 solution. As organizations convert their legacy voice solution to VoIP or upgrade their Unified Communications system to a new version, they often discover that their old E9-1-1 solution does not make the transition seamlessly, putting them in conflict with their own E9-1-1 standards and/or the E9-1-1 requirements legislated by the state. Read More >
Montreal, QC – Aug, 27, 2014
911 Enable announced that its Emergency Gateway (EGW) has successfully achieved Cisco compatibility certification with Cisco Unified Computing System (UCS) Manager. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of the Cisco® Solution Partner Program 911 Enable is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture value in the IoE.
911 Enable’s EGW helps enterprises using Cisco Unified Communications Manager (UCM) automate E911 management and comply with state and local E911 legislation. It automatically tracks the locations of IP phones, notifies on-site security when 911 is dialed, and records 911 calls. In addition, the EGW offers the most complete set of capabilities on the market, including support for enterprises with multiple UCM clusters, remote workers, non-Cisco switches, and that require granular location discovery for wireless devices.
“Our efforts with Cisco are focused on delivering the best possible customer experience, and this certification reflects that commitment”.says Lev Deich, Managing Director for 911 Enable. “Our EGW is now optimized to run on Cisco UCS, allowing customers to install E911 on the same hardware as their UCM platform. More and more organizations are requiring this capability, especially service providers offering Cisco Hosted Collaboration Solution (HCS). We are very excited to be able to support this requirement”
The Cisco Solution Partner Program, part of the Cisco Partner Ecosystem, unites Cisco with third-party independent hardware and software vendors to deliver integrated solutions to joint customers. As a Preferred Solution Partner, 911 Enable has achieved Cisco compatibility certification on at least one solution, and can provide its customers with 24-hour, 7-days-a-week customer support. For more information on 911 Enable go to: https://marketplace.cisco.com/catalog/companies/911-enable.
Montreal, Canada – July 31, 2014 – 911 Enable, the leading vendor of E9-1-1 solutions for Unified Communications, was chosen by Microsoft Corporation (NASDAQ: MSFT) to provide Enhanced 911 (E9-1-1) services in Lync Online Dedicated. As part of their trusted relationship, Microsoft will refer clients to 911 Enable to help meet their E9-1-1 requirements. Read More >
When a large, multinational organization issued a Request for Proposal (RFP) for a centralized IP phone system for their 90 US locations, technology provider CBTS knew they had the experience, expertise, and strong partnerships necessary to deliver. They also knew that, given the size of the proposed deployment, the Customer would need a cutting-edge E911 solution that could meet their requirements:
Read More >