Category: Safety Services

Category: Safety Services
West Corporation

Posted on December 31, 2013 by West Corporation 

When less is not more. How three-way call monitoring saves lives.

Three-Way Call MonitoringWhen 911 is dialed, most organizations know that they need to deliver both the call and the caller’s location information to the appropriate Public Safety Answering Point (PSAP). In an IP-based communications network, this is achieved with E9-1-1 management appliances and call routing solutions.

As an added feature with many of these solutions, you can also notify internal security of a 911 call in progress, using screen pops, emails, and pre-recorded messages.  Although these notifications provide enough basic information (extension #, location, and name) to alert security of a 911 call, they do not provide enough situational awareness for security to act on. Read More >

West Corporation

Posted on December 5, 2013 by West Corporation 

Texting to 9-1-1…is it really that different?

This is an exciting and dynamic time for Public Safety!The ability for citizens to send text-based requests for assistance to 9-1-1 and related conversations with the PSAP has moved from an idea to reality. PSAPs across the country are building standard operating procedures and requesting wireless carriers to deliver any texts with the short code 9-1-1 to their text control center provider so they may be routed to their PSAP.

This change raises concerns for many – the perception is that texting-to-9-1-1 and related conversations between a citizen and a PSAP will be VERY different! Will it? Location is still provided; the information can be integrated with voice calls; call notes are still valuable; and the request for assistance still arrives at a PSAP.

Maybe it seems to be so different because we know that texting to 9-1-1 is just the first piece of Next Gen 9-1-1 and what follows seems like an even bigger undertaking. Is it really? It is actually very simple – Next Gen 9-1-1 is the move from narrowband to broadband IP – not that much of a change.

Maybe the volume of messages/calls seems different. Think about how we often – within the same hour – talk on the phone; send, receive & read emails; send, receive & read texts; post to social media sites; and watch media on the Internet. We don’t even stop to think about how quickly we added these functions with very little pain!

And so I wonder – is text-to-9-1-1 so different? Maybe not.

You know what really makes a difference? The new capabilities available to help save lives in many different ways … perhaps we could substitute the word “better” for “different”!

West Corporation

Posted on July 15, 2013 by West Corporation 

The Elements of a Great E9-1-1 RFP

Download Now!
A well-researched and comprehensive E9-1-1 Request For Proposal (RFP) is an invaluable tool when selecting an E9-1-1 solution for your organization. It allows you to easily evaluate competing solutions and clearly decide, which one is most appropriate for your unique deployment. Getting the information you need to make an informed decision does not have to be a challenging or complicated matter, if you make sure to include a few key elements in your E9-1-1 RFP.

Elements of a Great E9-1-1 Request For Proposal
Read More >

West Corporation

Posted on June 13, 2013 by West Corporation 

Join 911 Enable at Cisco Live 2013!

Cisco Live911 Enable is excited to be exhibiting at Cisco Live, the premier annual event for Cisco partners and users, for the fourth year in a row! This year’s event is being held June 23-27 at the Orange County Convention Center in Orlando, FL, where attendees can expect the same high caliber education and networking opportunities as in years past.

Our solutions will be on display in Booth 530 in the World of Solutions Expo, where we will be demonstrating our Desk Alert security notification screen pop to show attendees how our advanced E911 solutions can improve user safety and add value to their deployment.

Make sure to stop by our booth to meet our team and learn what sets our E911 solutions for Cisco apart.

West Corporation

Posted on May 30, 2013 by West Corporation 

Upcoming Events: IAUG Converge 2013 and Telematics Detroit

The first week of June is shaping up to be a busy one, with both IAUG Converge 2013 and Telematics Detroit taking place.

IAUG Converge 2013IAUG Converge is the premier forum for Avaya users to connect, communicate and collaborate. Taking place June 3 – 7 at the Gaylord Palms Resort and Convention Center in Orlando, FL, 911 Enable will be participating in the exhibition in booth 631. Make sure to stop by to learn more about the industry’s leading E911 solutions for Avaya, and how they seamlessly integrate with Avaya Aura Communication Manager, Session Manager, and IP Office. Also, don’t miss 911 Enable Director Lev Deich’s presentation, Notifying On-Site Security When Someone Dials 911 on Thursday, June 6 at 2pm in room Naples 3. Click here to learn more about IAUG Converge 2013 and Lev’s presentation.

Telematics Detroit 2013The second event taking place this week is Telematics Detroit, June 5-6 at the Suburban Collection Showcase in Novi, MI. Telematics Detroit is the world’s largest and most influential business-focused conference and exhibition for the entire telematics ecosystem. We will be exhibiting our E911 solution for telematics providers, PSAP Link, in booth 81. If you’re attending, make sure to stop by our booth to learn how we can help you reduce emergency response times and improve subscriber safety with a single click!

West Corporation

Posted on May 22, 2013 by West Corporation 

Missed the Spring Webinar Series? It’s not too late…

911 Enable’s E911 Feature Spotlight Webinar Series is now available on-demand! Even if you were unable to attend this Spring’s premier E911 webinar event, it’s not too late to learn:

  • What Automatic IP Phone Tracking, On-Site Security Notification, and E911 Call Routing are, and the E911 challenges they address
  • How these features work in different voice environments, including Cisco, Avaya, Microsoft Lync, and ShoreTel deployments
  • Who can benefit most from these features, and how they can be implemented in any organization

Don’t wait, download the webinars now!

West Corporation

Posted on May 3, 2013 by West Corporation 

911 Enable at ATA 2013 in Austin, TX!

ATA 2013911 Enable is pleased to be exhibiting for the first time at the American Telemedicine Association Annual International Meeting and Trade Show, May 5 – 7 in Austin, TX.

As telemedicine and telehealth initiatives become more and more prevalent, the need for an E911 solution for these types of services becomes critical. 911 Enable’s pioneering PSAP Link technology helps telemedicine providers connect callers to the appropriate Public Safety Answering Point (PSAP) in emergency situations, ensuring callers get timely, accurate assistance when they need it most.

To learn more about why E911 capabilities are critical for telemedicine service providers, stop by booth 748 at the ATA show. If you can’t make it to Austin, check out our website, read the PSAP Link Data Sheet, or download our Solution Brief for Health/Insurance Call Centers. You can also reach out to our sales team via email at or call 1-877-862-2835.

West Corporation

Posted on April 30, 2013 by West Corporation 

Why 911 Enable? Check out our video to find out!

Are you wondering what 911 Enable does and how we can help your organization meet E911 regulations and keep users safe? Check out this two minute video to learn how 911 Enable helps organizations of all types and sizes do just that!


West Corporation

Posted on April 29, 2013 by West Corporation 

The Spirit of 9-1-1, an unbreakable bond

It has been one heck of a month in public safety!  In the midst of National Telecommunicators Week, we witnessed hard-working professionals, put to the test. From the bombings in Boston to the fertilizer plant explosion and huge loss within a small town in Texas, mass devastation and loss of lives have been weighing heavily on our minds.  Sadly, we lost some of our own. Our hearts go out to those in the affected areas and to the departments who lost responders.

We are truly thankful for those FIRST first responders – call-takers and dispatchers who dealt with and continue to manage the incidents.

While major crises captured the attention of our nation, Telecommunicators across the country continued to work 24/7 to help save lives and property.  It takes a special team to work in this industry! Comm centers are marked by a sense of determined solidarity that extends far beyond words.  A special tie binds these people together. They are a network of caring individuals who have our backs! When Joe Public calls – they draw on a unique skill set that provides for the distraught while multitasking toward a response.

Advanced technologies and subsequent public expectations mean that Telecommunicators must remain flexible enough to accommodate new processes while maintaining a multitude of responsibilities. As an instructor, I shared insights from the Deaf community and explained TTY equipment for the Deaf. What most impressed me was how eager the students – teams of call-takers, dispatchers, public safety telecommunicators – were to learn new skills and acquire new tools that would help them save lives!

Their dedication to each other and that genuine desire to provide high quality service to ALL populations to help ALL citizens is what won my heart!

My journey through a 9-1-1 career began 23 years ago. Throughout that time, I’ve been privileged to work side by side with the people of 9-1-1!  I like to talk about it! Wherever I go, whenever I have the opportunity, I proudly say that I work with 9-1-1 professionals.  I tell them how amazing the people who sit-in-the-seats really are!  I tell them about their hard work; I tell them about their technical acumen; I tell them about a unique skill set that keeps them on the line while managing details behind the line!

My highest regard and respect belongs to you – the people of 9-1-1!

Thank you for what you do! Thank you for how you care! It is your spirit that binds us together – the spirit of 9-1-1!

West Corporation