Category: Safety Services

Category: Safety Services
West Corporation

Posted on May 3, 2013 by West Corporation 

911 Enable at ATA 2013 in Austin, TX!

ATA 2013911 Enable is pleased to be exhibiting for the first time at the American Telemedicine Association Annual International Meeting and Trade Show, May 5 – 7 in Austin, TX.

As telemedicine and telehealth initiatives become more and more prevalent, the need for an E911 solution for these types of services becomes critical. 911 Enable’s pioneering PSAP Link technology helps telemedicine providers connect callers to the appropriate Public Safety Answering Point (PSAP) in emergency situations, ensuring callers get timely, accurate assistance when they need it most.

To learn more about why E911 capabilities are critical for telemedicine service providers, stop by booth 748 at the ATA show. If you can’t make it to Austin, check out our website, read the PSAP Link Data Sheet, or download our Solution Brief for Health/Insurance Call Centers. You can also reach out to our sales team via email at or call 1-877-862-2835.

West Corporation

Posted on April 30, 2013 by West Corporation 

Why 911 Enable? Check out our video to find out!

Are you wondering what 911 Enable does and how we can help your organization meet E911 regulations and keep users safe? Check out this two minute video to learn how 911 Enable helps organizations of all types and sizes do just that!


West Corporation

Posted on April 29, 2013 by West Corporation 

The Spirit of 9-1-1, an unbreakable bond

It has been one heck of a month in public safety!  In the midst of National Telecommunicators Week, we witnessed hard-working professionals, put to the test. From the bombings in Boston to the fertilizer plant explosion and huge loss within a small town in Texas, mass devastation and loss of lives have been weighing heavily on our minds.  Sadly, we lost some of our own. Our hearts go out to those in the affected areas and to the departments who lost responders.

We are truly thankful for those FIRST first responders – call-takers and dispatchers who dealt with and continue to manage the incidents.

While major crises captured the attention of our nation, Telecommunicators across the country continued to work 24/7 to help save lives and property.  It takes a special team to work in this industry! Comm centers are marked by a sense of determined solidarity that extends far beyond words.  A special tie binds these people together. They are a network of caring individuals who have our backs! When Joe Public calls – they draw on a unique skill set that provides for the distraught while multitasking toward a response.

Advanced technologies and subsequent public expectations mean that Telecommunicators must remain flexible enough to accommodate new processes while maintaining a multitude of responsibilities. As an instructor, I shared insights from the Deaf community and explained TTY equipment for the Deaf. What most impressed me was how eager the students – teams of call-takers, dispatchers, public safety telecommunicators – were to learn new skills and acquire new tools that would help them save lives!

Their dedication to each other and that genuine desire to provide high quality service to ALL populations to help ALL citizens is what won my heart!

My journey through a 9-1-1 career began 23 years ago. Throughout that time, I’ve been privileged to work side by side with the people of 9-1-1!  I like to talk about it! Wherever I go, whenever I have the opportunity, I proudly say that I work with 9-1-1 professionals.  I tell them how amazing the people who sit-in-the-seats really are!  I tell them about their hard work; I tell them about their technical acumen; I tell them about a unique skill set that keeps them on the line while managing details behind the line!

My highest regard and respect belongs to you – the people of 9-1-1!

Thank you for what you do! Thank you for how you care! It is your spirit that binds us together – the spirit of 9-1-1!

West Corporation

Posted on April 15, 2013 by West Corporation 

Telecommunicators – the Heart and Soul of 9-1-1

Happy National Telecommunicators Week to all! My hat is off to each and every one of our Country’s emergency call takers. Thank You! Thank you for what you do!!

FIRST of the first responders. Unsung hero. Unseen voice. Calm in the chaos. All terms to describe our many professional public safety telecommunicators across America who staff over 6,000 of our 9-1-1 Public Safety Answering Points (PSAPs) across the United States.

Individuals who sit under the headset of our call centers ready to act when that phone rings from the citizen who may only reach out to us once in their lifetime; when an officer safety issue presents itself; when the hurricane or tornado wipes out parts of, or an entire community; or when that senior citizen calls for assistance for a “non-emergency”, or just needs to know what day of the week it is. YOU are the calm and comforting voice; they may never see or get to meet.

Each of you comes from a different walk of life, background, education and community involvement; big families to small families; and all with your own challenges. When you walk into that PSAP and approach the console and place that headset on; you leave all those “outside” challenges “at the door” and stand ready to be the calm and comfort for the citizen, the guiding voice for the police officer, firefighter or paramedic in critical times.

I look back on my tenure as a 9-1-1 Director and recall the team of dedicated professionals that I had the privilege to call co-workers and friends –  they were a “family”. They were newlyweds, moms and dads, brothers or sisters, even grandparents from all walks of life. Several were volunteer firefighters in their own community; a few were EMT/Paramedics as well. Two were officials or referees for organized youth sports programs within their community.

The common theme that emerges in our profession is a common bond with our community – communities that we serve, communities we support, and those that we participate in because you care!

You care because you work swing shifts, night shifts, holidays and forego many family activities to be there with your colleagues 24/7/365. Your family expands to include your co-workers, partners and fellow public safety professions within your agency and across this great profession. You attend training and provide education to your communities about 9-1-1 and what we do.

Many of you go beyond your agency and provide precious and valuable volunteer time to our industry’s professional associations:  NENA, APCO, NASNA and others. When I have asked why, the answer most resoundingly is “to pay back a great profession and industry”.

I can say without hesitation that the Intrado family appreciates what all of you do, day in and day out to provide such a vital service to your community. In many cases, I realize that you don’t very often get the true recognition so richly deserved.

Thank you for taking time to read my thoughts about a group of true professionals. And a personal thank you to each of you for what you do, and to your families for sharing YOU with your community and the 9-1-1 profession.

Be safe!  Keep others safe!  And be well. Thank you!

West Corporation

Posted on April 2, 2013 by West Corporation 

911 Enable Announces Spring Webinar Series: E911 Feature Spotlight

Get the lowdown on the critical E911 features that can help your organization meet its E911 obligations and keep users safe

Spring Webinar Series911 Enable is pleased to announce its 2013 Spring Webinar Series will take place May 1 to 15, 2013.

The theme of this new series is E911 Feature Spotlight, focusing on Automatic IP Phone Tracking, On-Site Security Notification, and E911 Call Routing features.

Attendees will learn:

  • The E911 challenges these features help address
  • How these features work in different voice environments, including Cisco, Avaya, Microsoft Lync, and ShoreTel deployments
  • Who they’re for, and how they can be implemented in any organization

To learn more and register, visit

West Corporation

Posted on March 26, 2013 by West Corporation 

New White Paper: Improving Emergency Outcomes with Three-Way Call Monitoring

When someone calls 911 from your organization, do you know where they are — and just as critically, do you know why they need emergency assistance?

Three Way Call Monitoring911 Enable is pleased to announce the release of its newest white paper, Improving Emergency Outcomes with Three-way Call Monitoring.

Many E911 solutions today can notify internal security that a 911 call is in progress, providing the caller’s extension, location, and name, which can be useful information for security personnel to have. However, without knowing what the emergency is, security personnel do not know how to respond appropriately. This white paper outlines how Three-way Call Monitoring addresses this problem, bridging the information gap between knowing that someone in your organization has called 911 and where they are located, and knowing why they need help.

Don’t miss out, download the white paper now!

West Corporation

Posted on March 5, 2013 by West Corporation 

The Top 3 Reasons Why You NEED to visit 911 Enable at Enterprise Connect

Enterprise ConnectEnterprise Connect is the year’s biggest enterprise UC event, with sessions covering every aspect of UC, numerous receptions and networking events, and an exhibit hall packed with over 140 different solution vendors. Even with all that going on, you can’t afford to miss 911 Enable in the Exhibit Hall. Here are the top three reasons why you should make a point to visit booth 1513:

  1. You may be violating your state’s laws, and not know it.
    17 states have already implemented E911 regulations, and more are in the works. Add on to that OSHA requirements for a safe, hazard-free workplace, and E911 isn’t just a nice-to-have, it’s a need-to-have. In addition to tough, legislated penalties, failing to provide E911 service to your employees opens you up to increased liability risk in the event of a tragedy. Why take the risk? 911 Enable has cost-effective solutions that can get you in compliance with any legislation you’re required to meet, and can help you establish E911 best practices for your deployment.
  2. Implementing E911 isn’t a complex as you might think it is.
    911 Enable’s experienced team makes setting up E911 easy, and our solutions make ongoing management a breeze. Features like automatic IP phone tracking keep phone location information up-to-date for 911 purposes, eliminating the need to manually administer moves, adds, and changes. Record provisioning and updates are automatically processed in real-time, so administrators don’t have to upload records themselves, and then wait for them to be processed in 48 hours. When E911 can be this simple, there’s no reason not to have it.
  3. More solutions for more platforms, period.
    Though competing E911 solutions are available, no one offers solutions for more of today’s leading platforms than 911 Enable. We’re constantly developing and enhancing our solutions, which regularly undergo interoperability and certification testing with leading UC platforms from Cisco, Microsoft, Avaya, ShoreTel, Aastra, Alcatel-Lucent, Genesys, Interactive Intelligence, and more. This means that no matter what your deployment is today or in the future, we can provide you with robust, seamless E911 support that is proven to work.

See for yourself why 911 Enable leads the pack when it comes to E911 solutions for UC. Stop by booth 1513 to ask questions, find out what makes us different, and see our solutions in action.

To learn more before you go, check out our solution briefs for Cisco, Microsoft, Avaya, ShoreTel, Aastra, Alcatel-Lucent, and Genesys.

West Corporation

Posted on March 1, 2013 by West Corporation 

Making a Difference

My whole life has been spent solving problems. If I perceive that a problem exists, I feel the need to solve it. It doesn’t always matter what it is – problems just need to go away. I know I’m not the only one out there either. There are lots of you just like me that I’ve met along the way. You are the ones that clean out the coffee pot at work so the coffee doesn’t taste bad. You are the ones that refill the paper in the copy machine when you see the light blinking. You are the ones that stay at work an extra 15 or 20 minutes on a ridiculously busy shift just to make sure you thoroughly briefed your relief.

When I became a dispatcher, I quickly learned that I couldn’t solve all the problems I faced. There were always more calls that needed to be dispatched than I had officers to handle them. Dispatchers all know that the calls holding actually translate to people who need assistance. But even when the call is dispatched, it doesn’t mean the problem was solved. That bothered me for a long time. Dispatching felt like painting a fence in the rain; the paint never actually dries. What was I actually accomplishing?

Then I realized something that changed how I thought about the work I did and shaped the work that I do now. First, I did realize that the problems were not specifically MINE to solve. But I felt that my job was to send someone who COULD solve the problem. Sometimes it actually worked out that way. I will always remember the call I broadcast on the radio “in the blind” (because there were no available officers) of a child not breathing. Luckily an officer on a call not far away, spoke up and said “I’ll take it”. He got to the scene and got the button dislodged from the child’s throat. On the officer’s next radio transmission I could hear the little guy crying in the background. Problem solved with a happy ending.

I hadn’t personally solved that problem, but my actions had made a difference. So when I thought about that call and others, I figured out what my purpose really was – to make a difference. Over the past years (okay, decades), I’ve worked in just about all parts of the 9-1-1 business both on the public and private sides. But one thing has always stayed with me and kept me going at the end of an awful day – the thought that my actions made a difference!

In my life on the commercial side, I was able to be a part of a team which helped a Sheriff to achieve the goal he had set of bringing 9-1-1 service to his community. When the project was complete, the community had gone from 7 digit phone numbers for each individual agency to 9-1-1 for all public safety. An entire team of people had worked diligently for years to make this happen and I was only one small piece of the effort. My one small piece made a difference. I’ll never forget the smile on his face when the first call was answered. I remember thinking to myself, “I have the coolest job in the world”.

So to all of you in this business, regardless whether you are on the public or commercial side of 9-1-1, the next time you have a particularly trying day, please remember:  YOU do make a difference!

And if no one has said it to you recently, thank you for making a difference.

West Corporation

Posted on February 22, 2013 by West Corporation 

Cloud Computing for 9-1-1

The term “cloud computing” seems to be encroaching on every aspect of the technical scene these days,   but do you really understand what that means and    how it applies to 9-1-1? 

In the past, to have a real-time software experience, we had to load software onto a personal computer at the desk. Your experience depended upon how fast your processor was, how fast your drive was, and how much memory your computer stored. We all envied the person with the latest X86 processor because their experience was better than ours on the same software.

We evolved past this stage to server-based software. The software could reside in a back room on a bigger, faster server and deliver us a real-time user experience via the CAT-5 cable running to our desk from the back room. We all became dependent upon IT gurus that kept that server alive and functioning back in that closet. Remember that love/hate relationship from the ‘90s?

With the advances in network speeds and reliability nationwide, and actually worldwide with the major carriers, we have entered the age of “cloud computing”. Now we can have a real-time experience just like we had with the server in the back room, except the back room can be thousands of miles away!

There are several advantages to having your 9-1-1 solution in cloud-based architecture. First is geographic diversity. If your PSAP is affected by an event (flood, fire, tornado, gas leak, electrical failure, etc.), your equipment is safe and functioning. If you are in a cloud-based solution shared with other agencies, your staff can log in at those agencies and keep receiving calls. You also don’t have to worry about security, air conditioning, electrical, software upgrades, security upgrades, or not having a trained technician to work on your call handling equipment.

Cloud computing solutions for 9-1-1 have really been tested recently. We never thought we would see another Hurricane Katrina type situation, but Tropical Storm Irene was just that for Vermont. We saw twelve communities cut off by flood waters, one PSAP underwater and a host of other state facilities compromised. All of Vermont’s capabilities are cloud based. Throughout the storm, the network stayed up and they did not lose a single 9-1-1 call. Their 9-1-1 network was the only statewide network that stayed up during Irene.

Super Storm Sandy hit next generation sites in Florida, North Carolina, Virginia, Pennsylvania and Vermont. Despite the massive 9-1-1 problems reported on the East Coast, these next generation systems were still able to handle the incoming calls. In fact, to illustrate the power of cloud computing, the Government Services Administration (GSA) had moved its employees in New York and New Jersey to a cloud-based solution; despite the massive power outages and loss of a major part of the telecommunications network in New York City, their 4,000 employees stayed online throughout the storm and even helped in the relief efforts.

West Corporation

Posted on February 18, 2013 by West Corporation 

911 Enable Participating at Inaugural Lync Conference

Lync Conference 2013The inaugural Lync Conference kicks off tomorrow, and 911 Enable is pleased to announce it will be participating as a Silver Sponsor. Lync Conference brings together the best and brightest Lync professionals – from Microsoft Partners and MVPs to Lync Developers, Consultants, Support Engineers and customers – to learn, share and interact.

This year’s sold-out conference takes place February 19-21 at the Hotel del Coronado in San Diego, CA. If you’re planning to attend, make sure to visit us in Booth K3 to learn more about our unique solutions for Lync. To learn more, read the press release.