Menu

About Us
Services & Solutions
- - West Services
  - Digital Media Solutions
    - - Solutions
        Digital Media Services
        
        Public Relations Solutions
        
        Webcasting & Webhosting
      - Digital Media Solutions
        West announces its recent acquisition of Nasdaq's Public Relations Solutions and Digital Media Services. This acquisition will complement and broaden our portfolio of products and services, so clients can access the latest innovations in communications technology.
  - Unified Communications Services
    - - Solutions
        Cloud Contact Center
        
        Conferencing & Collaboration
        
        Hosted Voice & Networks
        
        Webinars & Enterprise Streaming
      - Unified Communications Services
        
        Through our Unified Communications line of business, West is simplifying technology applications, improving their performance and creating suites of services and solutions that meet our clients’ varying objectives. By focusing a large portion of our time, energy and investment in the Unified Communications space, we’re building connections with employees, partners, devices, supply chain links and beyond. Learn More
  - Interactive Services
    - - Solutions
        IVR & Self-Service
        
        Proactive Notifications & Mobility
        
        Cloud Contact Center
        
        CX Design & Methodology
      - Interactive Services
        
        With a clear understanding of the challenges brands in all industries face, West Interactive Services applies nearly 30 years of experience designing and integrating leading technology for enterprises worldwide to create communication solutions that strengthen customer engagement. West’s cloud-based solutions are designed to increase productivity by enabling secure, seamless interaction across voice, mobile and other channels.
        Learn More
  - Specialized Agent Services
    - - Solutions
        Revenue Generation
        
        Health Advocate
        
        Cost Management
      - Specialized Agent Services
        
        Our Specialized Agent Services line of business combines highly skilled subject matter experts with proven analytics and technology to provide solutions for the fast-growing healthcare market. In addition to being the leading provider of healthcare advocacy products and services, West also offers business-to-business sales across multiple verticals.
        Learn More
  - Telecom Services
    - - Solutions
        Cloud Voice & Messaging
        
        Tandem Voice Services for Carriers
      - Telecom Services
        
        West Telecom Services connects people and unites networks by delivering interconnection services for all types of providers, including wireless, wireline, cable and voice over Internet protocol (VoIP). We operate a next-generation national network, providing carrier-grade interconnections, reducing costs and merging traditional telecom, mobile and IP technologies onto a common, efficient backbone.
        Learn More
  - Safety Services
    - - Solutions
        Public Safety
        
        Carrier Services
        
        Enterprise E911 Solutions
        
        Alarm & Security
        
        Next Generation + i3 Solutions
        
        IoT/M2M
      - Safety Services
        
        Through our Safety Services line of business, we connect people to sources of protection and security by enabling organizations to locate, route, transport and deliver emergency communications. Our seamless, reliable solutions place us at the core of our nation’s emergency response infrastructure, facilitating more than 440 million 9-1-1 transactions each year. And, with each new advance in technology, we continue to evolve our portfolio of emergency communications services.
        Learn More
Industries
Investors
Careers
- - Careers
  - Work At West
    
    By bringing advanced communications solutions to businesses across a wide variety of industries, West is everywhere. But we wouldn’t be anywhere without our employees. Our team members are responsible for supporting our clients, building our business, seeking out new technology and powering the more than 7 million connections our company makes each day. Whether you’re interested in IT, marketing, operations or one of our other career areas, there’s a place for you at West—and a culture that will keep you motivated, inspired and connected to the world around you.
    Learn More
Resources

Category: TXT29-1-1

West CorporationBlogSafety ServicesTXT29-1-1

Category: TXT29-1-1

Posted on June 3, 2016 by West Corporation

Go for the Gold: Integrated Text-to-911 for PSAPs

By John Snapp VP of Technology for West, Safety Services

A significant goal was achieved in 2009 when a public safety answering point (PSAP) located in the basement of a county jail in Waterloo, Iowa, accepted the first ever text message to 9-1-1. The Blackhawk County center made history when they successfully received a simple message to send help.

Today, thanks to the voluntary commitment of the carriers to enable the support and routing of text-to-911 calls, PSAPs can prepare their centers to accept and respond to 9-1-1 text messages. Industry leaders have developed standards and hundreds of PSAPs have registered with the FCC to certify their readiness to accept text messages.

Posted on June 10, 2015 by West Corporation

“Help Man With Gun In House.” 6 Years of Text-to-911

Today I was reminded that six years ago on June 9, 2009, Black Hawk County, Iowa received the first successful test of a 911 text message in the country, supported by our TXT29-1-1® service. At the time, the simple text of “help man with gun in house” was considered a breakthrough for the speech and hearing-impaired community. Today, a text-to-911 message is the best alternative to a voice 9-1-1 call in emergency situations.

Over 500 PSAPS enabled with Text Capabilities

West has helped enable over 500 PSAPs with text capabilities, and wireless carriers provide 911 text support where available.

There are still challenges ahead, including improving funding to upgrade current 911 systems and increasing the public’s awareness about this capability in their jurisdictions.

Still, milestones like these remind me what a privilege it is to be part of a community that works collaboratively to leverage every available technology in the interest of public safety.

Calling 911 is always best, but if you can’t, send a text.

West Corporation