Category: TXT29-1-1

Category: TXT29-1-1

West Corporation

Posted on June 3, 2016 by West Corporation 

Go for the Gold: Integrated Text-to-911 for PSAPs

By John Snapp VP of Technology for West, Safety Services

A significant goal was achieved in 2009 when a public safety answering point (PSAP) located in the basement of a county jail in Waterloo, Iowa, accepted the first ever text message to 9-1-1. The Blackhawk County center made history when they successfully received a simple message to send help.

Today, thanks to the voluntary commitment of the carriers to enable the support and routing of text-to-911 calls, PSAPs can prepare their centers to accept and respond to 9-1-1 text messages. Industry leaders have developed standards and hundreds of PSAPs have registered with the FCC to certify their readiness to accept text messages.

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West Corporation

Posted on June 10, 2015 by West Corporation 

“Help man with gun in house” – 6 Years of Text-to-9-1-1

Last night, as I reflected on the day, I was reminded that six years ago – June 9, 2009, Black Hawk County, Iowa received the first successful test of a text-to-9-1-1 message in the country, supported by Intrado’s initial TXT29-1-1® service. I wanted to stop for a moment to recognize this important anniversary.At the time, the simple text of “help man with gun in house” was considered a breakthrough for the speech and hearing-impaired community. Today, a text-to-9-1-1 message is the best alternative to a voice 9-1-1 call in emergency situations.

Over 500 PSAPS enabled with Text Capabilities

Intrado has helped enable over 500 PSAPs with text capabilities, and wireless carriers provide text-to-9-1-1 support where available.

There are still challenges ahead, including improving funding to upgrade current 9-1-1 systems and increasing the public’s awareness about this capability in their jurisdictions.

Still, milestones like these remind me what a privilege it is to be part of a community that works collaboratively to leverage every available technology in the interest of public safety.

Remember, calling 9-1-1 is always best. Call if you can, text if you can’t.


West Corporation