West is a proud recipient of Frost & Sullivan’s 2015 North American Product Leadership Award in the Contact Center Outsourcing Industry. In the wake of customers’ ever-increasing demand for self-service, mobility and an overall-outstanding customer experience, we are privileged to help brands deliver leading communication technology and winning engagement strategies.
Frost & Sullivan recognized West for innovative multi-channel notifications/alert solutions, clear commitment to building lasting partnerships, and accelerated client growth over the past two years. View the press release here.
They graded West’s overall performance based on a wide variety of criteria such as reliability, performance, design and positioning. West scored an overall rating of 9.00, with the closest competitor trailing at 7.75.
Frost & Sullivan emphasized West’s efforts in helping clients:
- Expand and reach out to new and existing customers
- Enhance customer relationships and customer experience with discrete, concise messages
- Connect with a large audience quickly and easily
- Offer customers an easy-to use preferred form of communication
Click here to read Frost & Sullivan’s full write-up about this accolade. West’s Unified Communications Services were also recognized with the 2015 North American Competitive Strategy Innovation and Leadership Award.
A globally renowned market analyst firm with nearly 50 years of experience partnering with Global 1000 companies, Frost & Sullivan provides research-backed strategies to promote powerful growth.
Customer satisfaction is crucial to any business’s success. Recognizing that most Americans are glued to their smartphones, proactive communication strategies and mobile solutions have become critical initiatives for many organizations.
Congratulations to our client partners who are creating connected customer experiences by making innovation a priority. We thank you and Frost & Sullivan for this recognition.
Learn more about West Interactive Services’s Proactive Notifications & Mobility solutions here.