At West, we are always looking for ways to enhance our customer contact solutions. Recently, we were honored by Frost & Sullivan for our best practices around customer value enhancement. I wanted to take a moment to toot our own horn a bit in this blog.
The Frost & Sullivan 2013 Customer Value Enhancement Award is a prestigious recognition of our accomplishments in outsourced customer contact solutions. This award is presented each year to the provider in North America that has demonstrated excellence in implementing strategies that proactively create value for its customers, with a focus on improving the return on the investment customers make in its services or products.
The award recognizes our focus on enhancing the value that our customers receive, beyond simply good customer service, leading to improved customer retention. At West, we pride ourselves in our ability to bring a comprehensive mix of services across key customer contact areas for our clients — voice self-service, speech solutions, automated notifications, conferencing and collaboration, agent-assisted voice support, and advanced hosted contact center technology.
This award is recognition of our ability to deliver on our promise of customer contact transformation and to help our clients through their customer communication journey. At West Interactive, we are especially proud to be part of this prestigious award. Click here to learn more about the award.
So, how did we win a really cool customer service award? By focusing on the following:
- Developing and delivering comprehensive and innovative solutions that transform the customer experience.
- Offering the ability for our clients to expand customer communication channels to offer new and integrated channels of choice to their customers.
- Capitalizing on customer mobility.
- Delivering an industry-leading, high-capacity, reliable and secure hosted customer care platform.
It’s as simple as that. Thank you to the employees of West Interactive and all of West for the innovation, leadership, and hard work that went into achieving this award. OK, now I am done tooting our horn!