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West Corporation

Posted on April 23, 2012 by West Corporation 


Targeting E911 Needs of Educational Organizations

911 Enable will present a session entitle, “E9-1-1 Needs of Educational Organizations” at the ACUTA 41st Annual Conference and Exhibition.ACUTA 41st Annual Conference and Exhibition

The session focuses on the safety of students, faculty, and staff, which is a top priority for educational organizations. Unfortunately, it can be difficult to ensure that in an emergency situation, the right people – like campus security personnel – are provided with the right information at the right time. Read More >

West Corporation

Posted on April 20, 2012 by West Corporation 


Upcoming Tradeshows!

Planning on attending any industry events this year? There’s a good chance we’ll be there to promote our E911 solutions! Make sure you stop by to see us this spring at the following events:

ACUTA 41st Annual Conference and Exhibition
April 29 -May 2
JW Marriot
Indianapolis, IN
Booth 411

IAUG Global Education Conference
May 20 – 24
John B. Hynes Veterans Memorial Convention Center
Boston, MA
Booth 734

Telematics Detroit
June 6-7
Suburban Collection Showplace
Novi, MI
Booth 53

NENA 2012
June 9-12
Long Beach Convention Center
Long Beach, CA
Booth 943

Cisco Live 2012
June 10-14
San Diego Convention Center
San Diego, CA
Booth 533

Stay tuned as we announce additional events into the summer!

West Corporation

Posted on March 13, 2012 by West Corporation 


911 Enable Launches PSAP Link Service

911 Enable Launches PSAP LinkIn the event of an emergency, health/insurance call centers and telematics providers need the ability to relay member calls and location information to the correct Public Safety Answering Point (PSAP). However, this can be challenging given that members may be mobile and/or geographically dispersed, and the call center/telematics agents are located in a centralized, static location.

911 Enable has launched the PSAP Link service to address the E911 challenges facing health/insurance call centers and telematics providers in a simple and cost-effective manner. It seamlessly integrates with the contact management console to allow agents to quickly and accurately transfer 911 calls to the correct PSAP. PSAP Link ensures that members in distress are immediately connected to the PSAP dispatcher on the priority emergency line, reducing response time delays so members have the greatest possible chance of a positive outcome. Ultimately, the improved emergency response times facilitated by PSAP Link can help to save lives and reduce claim costs by getting critical assistance to members, faster.

To help health/insurance call centers and telematics providers learn more about PSAP Link, 911 Enable has released several resources:

West Corporation

Posted on February 28, 2012 by West Corporation 


911 Enable’s Emergency Gateway Now Lync Certified!

EGW911 Enable’s Emergency Gateway (EGW) appliance has successfully completed interoperability testing with Microsoft Lync. It works with Lync’s inherent E911 capabilities to meet the needs of organizations with certain specific E911 requirements. First, the EGW provides interoperability with the local exchange carrier (LEC) legacy E911 call routing solution. Second, for organizations with Lync deployed alongside other IP phone systems (e.g. Cisco, Avaya), the EGW acts as a Secondary Location Information Server to centralize E911 management in a multi-vendor environment.

To learn more about the certification of the EGW with Lync, you can view the press release here. For more information on how 911 Enable’s solutions provide support for Lync, a solution brief is available for download here. And of course, you can always reach us by phone at 1-877-862-2863 or via email at info@911enable.com.

West Corporation

Posted on February 21, 2012 by West Corporation 


New Resource: Partner Case Study – IPC Technologies and The College of William and Mary

IPC Technologies Partner Case StudyEnsuring the safety of students, faculty, and staff is a primary concern for higher education organizations, especially on large campuses where it can be difficult to pinpoint the location of an emergency caller when 911 is dialed. This can become even more challenging when campuses move to IP telephony to take advantage of advanced calling features and cost savings. Fortunately, reliable and cost-effective solutions are available to help higher education organizations address these challenges head-on, in a simple and elegant manner.

911 Enable has just released a Partner Case Study which details how we collaborated with IPC Technologies to deliver an E911 solution for the legacy and ShoreTel IP phone systems at The College of William and Mary. This Partner Case Study explains why IPC Technologies picked 911 Enable for this deployment, and how 911 Enable’s advanced solutions met or exceeded the requirements of The College of William and Mary. To learn more, you can download the Partner Case Study here.

West Corporation

Posted on February 8, 2012 by West Corporation 


New Website and International Support!

911 Enable is pleased to announce the launch of an updated website! One of the new features of this refreshed website is a complete section dedicated to emergency calling support for International organisations.

The need to keep VoIP phone users safe affects organizations around the globe, so 911 Enable has responded by offering its Emergency Gateway (EGW) appliance worldwide. The EGW automatically discovers the precise locations of IP phones on the enterprise network, and includes a robust suite of security desk notification tools. When a user places an emergency call, the EGW can route the call to on-premises security personnel and send an alert that includes the caller’s exact location and callback number. Security personnel can then dispatch assistance to distressed callers in a timely manner. The caller-location information may also be used to select a routing trunk to deliver the call to public emergency services.

Organisations in the UK deploying the EGW can also use 911 Enable’s Emergency Routing Service (ERS) to deliver emergency calls and detailed caller-location information to the public emergency network’s Emergency Control Centre. This helps organisations ensure that their private telephone networks comply with regulatory guidelines, and that they fulfill their legal obligation to minimise health and safety risks.

To learn more about International emergency calling support, visit 911 Enable online here: http://www1.911enable.com/international

911 Enable will also host a webinar dedicated to this topic on March 15, 2012. You can register here.

West Corporation

Posted on October 18, 2011 by West Corporation 


The Great E911 Debate – Taking Place at IAUG Eastern Connect November 7

IAUG Eastern Connect, November 6 - 9, 2011 Newport, RI

IAUG Eastern Connect, November 6 – 9, 2011 Newport, RI

Wondering what the different vendors have to say about E911 functionality and services required by enterprises today? The Great E911 Debate at the International Avaya Users Group (IAUG) Eastern Connect conference can help you find answers to your questions!

As part of Mark Fletcher of Avaya’s keynote address on November 7, 911 Enable Director Lev Deich will be answering  some of the most pressing questions facing enterprise IP telephony deployments today. The debate will feature participants from the E911 industry, including Lev, and will be moderated by Mr. Fletcher. In addition to the moderated questions, attendees can pre-submit their own concerns to be addressed by the panel, via email to Mr. Fletcher at fletcherm@avaya.com.

If E911 is on your radar, this is an event you won’t want to miss! For more information on IAUG Eastern Connect and to register, visit the IAUG website. For more information on 911 Enable’s innovative E911 solutions for Avaya, visit www.911enable.com/avaya.

West Corporation

Posted on October 11, 2011 by West Corporation 


2011 E911 Webinar Series Announced!

The schedule for 911 Enable’s 2011 E911 webinar series, E911 Solutions for VoIP and UC Deployments, has been announced. The webinars will address the key challenges faced by IP telephony deployments today, including managing IP phone locations and ensuring proper routing of emergency calls to Public Safety Answering Points (PSAPs). Each webinar will also include an E911 case study, where current customers/partners will present their E911 deployments and explain how 911 Enable’s solutions helped them meet E911 regulations, reduce costs, and simplify E911 management. The schedule is as follows:

E911 for ShoreTel
Wednesday, November 9, 2011
2:00pm – 3:00pm EST / 11:00am – 12:00pm PST
Learn more and register

E911 for Microsoft Lync
Thursday, November 10, 2011
2:00pm – 3:00pm EST / 11:00am – 12:00pm PST
Learn more and register

E911 for Avaya IP Telephony
Tuesday, November 15, 2011
2:00pm – 3:00pm EST / 11:00am – 12:00pm PST
Learn more and register

E911 for Cisco IP Communications
Thursday, November 17, 2011
2:00pm – 3:00pm EST / 11:00am – 12:00pm PST
Learn more and register

E911 for Genesys
Tuesday, November 22, 2011
2:00pm – 3:00pm EST / 11:00am – 12:00pm PST
Learn more and register

West Corporation

Posted on October 3, 2011 by West Corporation 


911 Enable Launches Revolutionary New Product for Hosted IP-PBX Providers Using Broadsoft BroadWorks!

Service Provider Emergency Gateway

Service Provider Emergency Gateway

911 Enable is pleased to release the first E911 management platform for hosted IP-PBX providers. Designed to work with BroadSoft BroadWorks, the Service Provider Emergency Gateway (SP-EGW) addresses some of the key issues facing today’s hosted IP-PBX providers: the need for a solution to help meet state E911 regulations, minimize liability, and save money on initial setup and ongoing management of E911.

As part of the launch of the SP-EGW, 911 Enable has also released a number of new resources to explain what the SP-EGW is, what it does, and the benefits it offers. These resources include a Product Brief, Data Sheet, and Brochure.

Additionally, 911 Enable will be hosting an educational webinar on the SP-EGW on October 25. You can learn more and register here.

West Corporation

Posted on September 28, 2011 by West Corporation 


Latest News – 911 Enable and Acme Packet Complete Interoperability Testing

911 Enable’s ERS has completed interoperability testing with Acme Packet Net-Net SBCs. This testing ensures that critical 911 calls and caller information can reach the ERS for routing to the appropriate Public Safety Answering  Point (PSAP) via Acme Packet SBCs, without compromising the integrity and security of the communications network. You can find more information in the press release here.


West Corporation

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