911 Enable will be presenting an all-new webinar series on E9-1-1 solutions for VoIP and Unified Communications (UC) deployments. The format features a preliminary webinar that covers the fundamentals of E9-1-1 and IP telephony. Read More >
The Microsoft Communications Server “14” solution brief is now available. Download it here to learn more!
Organizations looking to implement Session Manager in their Avaya Aura deployments can now ensure their users have access to accurate and reliable E911.
911 Enable’s Emergency Gateway (EGW) is the industry’s first and only E911 management appliance to provide support for Aura deployments with Session Manager. It provides automatic IP phone tracking for both SIP and H.323 hard phones, softphones, and wireless phones. The EGW also includes a complete suite of security desk notification tools to ensure personnel are aware of emergency situations as they occur. To learn more, download the solution brief here.
911 Enable’s Emergency Gateway (EGW) has been certified compliant with Avaya Aura Communication Manager v5.2, the IP telephony platform for Avaya’s core communications platform. The EGW is the market’s only E911 managment solution certified with Aura Communication Manager, and offers the most resilient E911 management support for Avaya IP telephony deployments, including the following key features:
- Support for both SIP and H.323 endpoints
- Automatic discovery of IP phones, softphones, and wireless phones
- On-site security desk routing and notification via screen pop, email, pager, and SMS
- Support for bridged call appearance and personal station access
- 911 misdial protection
- Call recording
VoIP service providers such as hosted IP-PBX providers, SIP trunking services, relay centers, and residential providers, face their own unique sets of E911 issues.
One of the key challenges service providers must address is the expectation of subscribers that E911 will work, and they (or their users) will be able to access emergency services in the same manner as if they were using the PSTN network. The second issue arises as a result of the first: because subscribers assume E911 service is functional and available, providers are subject to FCC and CRTC regulations that require them to provide E911 service as a standard component of their offering.
It can be difficult to understand the complexities of E911, as well as the solutions available. To help explain the issues faced by service providers, as well as how to implement a solution, 911 Enable has released a series of solution briefs specifically tailored for different service providers. The documents address in detail how service providers can meet their FCC/CRTC E911 obligations and their customers’ E911 requirements in a simple, cost-effective manner. You can learn more by downloading the appropriate solutions briefs below:
An updated E911 solution brief for Microsoft Office Communications Server 2007 is now available here. It includes a newly expanded section on the unparalleled security desk routing and notification options available to organizations that deploy 911 Enable’s solution. A new section on failover routes has also been added, which illustrates the solution’s built-in redundancy to ensure E911 capabilities are always available to users.
When looking for an E911 solution, most organizations need a solution that notifies their security desk personnel as soon as 911 is dialed. Security personnel are an integral part of the emergency response team, because they are often trained in emergency response procedures, and are familiar with the organization’s own emergency response policies. But if security personnel only learn of the emergency when the external response team shows up, their potential benefit is diminished.
Security notification features form a critical part of 911 Enable’s solutions. We understand that security desk personnel can help improve emergency response times and outcomes, so we’ve built a number of different notification features into the Emergency Gateway (EGW) to meet the requirements of any organization.
Security Desk Call Monitoring
911 Enable’s EGW allows security personnel to monitor 911 calls sent to the local PSAP. The call is routed to both the PSAP and security desk using three-way call conference, with security personnel on one-way mute. Unique security desk routing rules may be configured per location.
Security Desk Call Delivery
The EGW is able to send 911 calls directly to on-site security personnel. This allows security personnel to properly assess the situation prior to connecting the caller to the local PSAP. Unique security desk routing rules may be configured per location, and location-based routing can be enabled for non-emergency calls to local security.
Email Crisis Alerts
The EGW delivers email alerts to designated distribution lists based on the caller’s location. Email alerts include the caller’s name, callback number, and location information, and can be directed to alpha-numeric pagers, smartphones, or SMS gateways.
Automatic Screen Pop
Desk Alert is an application installed on Windows-based security desk workstations. In the event of a 911 call, a screen pop instantaneously appears on the security desk monitor, notifying personnel of an emergency call in progress.
Information provided by the pop-up screen includes the caller’s name, callback number, date and time of call, and location information. Desk Alert also includes a configurable URL link, which can point to a campus map, contact list for medical emergencies, etc. Click here for the Desk Alert data sheet.
We’ve just released a new solution brief that outlines how 911 Enable provides E911 capabilities for Aastra Clearspan. The Emergency Gateway was certified with Clearspan in March of this year, and is engineered for simple integration. This means that Aastra users can now easily automate their E911 management tasks, and also benefit from a complete suite of security alerting and notification tools. You can read the solution brief here.
911 Enable will be presenting a webinar on E911 for Cisco Unified Communications Manager in conjunction with CIPTUG. Click here to learn more!
On May 12, 2010 at 2pm EST/11am PST, 911 Enable will be presenting a webinar on our E911 solutions for Avaya IP telephony. The webinar will feature Guy Clinch, a Senior Manager at Avaya, and 911 Enable’s Director, Lev Deich. This is a great opportunity to learn more about the E911 issues facing many Avaya deployments, and how you can ensure your users are safe. Click here to learn more about the webinar, or here to register.