West Corporation

Posted on May 27, 2010 by West Corporation 

Focus on Security Desk Notification

When looking for an E911 solution, most organizations need a solution that notifies their security desk personnel as soon as 911 is dialed. Security personnel are an integral part of the emergency response team, because they are often trained in emergency response procedures, and are familiar with the organization’s own emergency response policies. But if security personnel only learn of the emergency when the external response team shows up, their potential benefit is diminished.

Security notification features form a critical part of 911 Enable’s solutions. We understand that security desk personnel can help improve emergency response times and outcomes, so we’ve built a number of different notification features into the Emergency Gateway (EGW) to meet the requirements of any organization.

Security Desk Call Monitoring
911 Enable’s EGW allows security personnel to monitor 911 calls sent to the local PSAP. The call is routed to both the PSAP and security desk using three-way call conference, with security personnel on one-way mute. Unique security desk routing rules may be configured per location.

Security Desk Call Delivery
The EGW is able to send 911 calls directly to on-site security personnel. This allows security personnel to properly assess the situation prior to connecting the caller to the local PSAP. Unique security desk routing rules may be configured per location, and location-based routing can be enabled for non-emergency calls to local security.

Email Crisis Alerts
The EGW delivers email alerts to designated distribution lists based on the caller’s location. Email alerts include the caller’s name, callback number, and location information, and can be directed to alpha-numeric pagers, smartphones, or SMS gateways.

Automatic Screen Pop
Desk Alert is an application installed on Windows-based security desk workstations. In the event of a 911 call, a screen pop instantaneously appears on the security desk monitor, notifying personnel of an emergency call in progress.

Desk Alert Pop Up Screen

Information provided by the pop-up screen includes the caller’s name, callback number, date and time of call, and location information. Desk Alert also includes a configurable URL link, which can point to a campus map, contact list for medical emergencies, etc. Click here for the Desk Alert data sheet.

West Corporation

Posted on May 5, 2010 by West Corporation 

New Solution Brief – E911 for Aastra Clearspan

We’ve just released a new solution brief that outlines how 911 Enable provides E911 capabilities for Aastra Clearspan. The Emergency Gateway was certified with Clearspan in March of this year, and is engineered for simple integration.  This means that Aastra users can now easily automate their E911 management tasks, and also benefit from a complete suite of security alerting and notification tools. You can read the solution brief here.

West Corporation

Posted on by West Corporation 

Upcoming Webinar – E911 for Avaya IP Telephony

On May 12, 2010 at 2pm EST/11am PST, 911 Enable will be presenting a webinar on our E911 solutions for Avaya IP telephony. The webinar will feature Guy Clinch, a Senior Manager at Avaya, and 911 Enable’s Director, Lev Deich. This is a great opportunity to learn more about the E911 issues facing many Avaya deployments, and how you can ensure your users are safe. Click here to learn more about the webinar, or here to register.

West Corporation

Posted on by West Corporation 

Resource Center Update

Late last week, we added two new documents to the Resource Center on our website: the Lynn University Success Story and the E911 RFP Template. Also, the Cisco and Avaya Solution Briefs have been updated with new content – be sure to check them out!

Lynn University Success Story
Lynn University is an independent non-profit university located in Boca Raton, FL. With a large campus (>120 acres) and a hybrid communications network, they were in need of an E911 solution that would ensure users could be quickly located in times of crisis, regardless of whether they were using the Siemens or Cisco PBX. This success story details the E911 issues Lynn University was facing, and how 911 Enable collaborated with their team to deliver a solution that meets their needs. Download the Success Story here.

E911 RFP Template
When you’ve been tasked with finding an E911 solution for your organization’s communication’s network, it can be difficult to know where to start. Even after doing your homework, it may be difficult to know what questions to ask prospective vendors in an RFP. To simplify this task, 911 Enable has created an E911 RFP template that you can download and modify (if required) to create an RFP that will help you determine the best E911 solution for your deployment. Download the document here.

West Corporation

Posted on March 29, 2010 by West Corporation 

VoiceCon Orlando 2010 in Retrospect

It’s hard to believe VoiceCon Orlando started a week ago, and now we’ve all returned back to our routines, albeit with some new food for thought.

911 Enable had a very busy VoiceCon, where we debuted our  next generation E911 solution for Microsoft Communications Server “14” (aka Wave 14). Microsoft’s much-anticipated follow-up to Office Communications Server 2007 was one of the big stories at VoiceCon, and we were excited to both unveil our solution (an industry first) and take part in Microsoft’s submission for the mock RFP contest.

What makes our solution for Communications Server “14” so significant? Basically, it entirely eliminates the need for organizations to provision emergency response locations into ALI databases of any kind. When 911 is dialed, 911 Enable’s Emergency Routing Service (ERS) extracts the caller’s location directly from the SIP signaling originating from Microsoft’s location-aware endpoints. This makes E911 service incredibly simple and transparent from a management point of view, and also helps organizations to meet their state and local E911 legislation.

In addition to the excitement around our announcement, we had a busy booth in the exhibit hall, where we were demo’ing our solutions and helping attendees better understand the E911 issues they’re facing in their own deployments. And about 50 attendees stopped by to hear 911 Enable Director Lev Deich give an overview of the unique impacts of IP telephony on E911 on Tuesday morning.

Between the traffic to our booth, the attendance at the presentation, and the questions we fielded both at the booth and the presentation, it’s clear that many people are starting to consider how their own communications network handles E911, and what they need to do to keep the entire workforce safe.

West Corporation

Posted on by West Corporation 

E911 Rundown…

It’s been a busy couple of months since our last post, and since then we’ve made some exciting announcements, notably:

  • Emergency Gateway (EGW) Certification with Aastra Clearspan
    The EGW now provides essential E911 management capabilities – such as  automatic IP phone tracking, on-site security desk notification, and support for remote workers – for organizations using Aastra Clearspan. The EGW and 911 Enable’s Emergency Routing Service (ERS) provide the industry’s only end-to-end E911 solution for Aastra IP deployments.
  • Launch of the 911 Services channel on
    Check out for information on the most advanced E911 solutions for IP phone systems and in-depth reporting on the latest E911 news and trends affecting a broad spectrum of vertical markets.

And if you missed our booth at VoiceCon Orlando, we’ll be exhibiting at several other trade shows this spring, including:

  • InAAU/INNUA The Art of Evolution: Global Connect
    April 18 – 22, 2010
    Denver, CO
    Colorado Convention Center
    Booth #324
  • ACUTA 39th Annual Conference and Exhibition
    April 18 – 21, 2010
    San Antonio, TX
    JW Marriott San Antonio Hill Country
    Booth #300
  • UC Summit 2010
    April 25 – 28, 2010
    La Jolla, CA
    Estancia Resort
  • Aastra User Conference
    May 2 – 5, 2010
    Philadelphia, PA
    Booth #3
  • Cisco Live 2010
    June 27 – July 1, 2010
    Las Vegas, NV
    Mandalay Bay Convention Center
    Booth #840

Make sure you stop by to say hi and see how our solution can work with your deployment!

West Corporation

Posted on February 5, 2010 by West Corporation 

Exciting News in the Avaya Space!

In the span of less than a week, 911 Enable has made two exciting announcements regarding our E911 solutions for Avaya:

  • E911 solution certification with IP Office, to provide critical E911 support for small and medium businesses; and
  • Introduction of the E911 Softphone Locator (ESL) for Avaya IP Softphones

E911 Solution Certified with Avaya IP Office
E911 support for small and medium businesses (SMBs) is critically important, as they employ just over half of all private sector employees in the US (source: US Small and Medium Business Administration). Unfortunately, many IP-enabled SMBs don’t have adequate E911 support for their deployments, so their employees may not have access to 911 services in an emergency.

Avaya IP Office provides SMBs with access to advanced IP telephony features, and Avaya has certified 911 Enable’s Emergency Routing Service (ERS) with IP Office so SMBs can quickly and easily implement E911 services. The ERS provides SMBs with enterprise-class features like support for remote branches and teleworkers, and granular location provisioning. This certification means 911 Enable provides E911 solutions for all Avaya IP telephony platforms. Learn more here and here.

Introduction of the E911 Softphone Locator (ESL) for Avaya IP Softphones
More and more organizations are transitioning from traditional desk phones to softphones, to save money and provide their employees with greater mobility. For organizations using Avaya IP Softphones, determining the locations of these endpoints for 911 purposes was a challenge, and possibly even a barrier to implementation for those organizations in states with E911 legislation.

However, 911 Enable has now introduced the ESL for Avaya softphones to allow organizations to reap the benefits of softphones and still meet their E911 obligations. The ESL is software installed on PCs and laptops running Avaya IP Softphones, and is used to help 911 Enable’s Emergency Gateway (EGW) automatically discover and track softphone locations within an enterprise’s communications network. The great thing about the ESL is that it is completely transparent to the user, and does not require the user to manually enter and validate their location every time their softphone is activated. Click here to learn more about the ESL for Avaya IP Softphones.

West Corporation

Posted on November 30, 2009 by West Corporation 

911 Enable Booth Now Live in the Cisco Partner Space

911 Enable is pleased to announce that its virtual booth is now live in the Cisco Partner Space! This virtual booth was created as part of 911 Enable’s participation in the Cisco Developer Network, at the Solution Partner level.

The Cisco Partner Space ( is an interactive platform that allows Cisco customers and Partners to connect and collaborate in a virtual 3D environment. If you haven’t visited the site yet, you should log in and take a look around – it’s an interesting way to learn more about Cisco’s different Partners.

At the 911 Enable booth, you can chat live with an E911 specialist, download our latest Cisco-related documentation, and more. To find us, simply click here and log in to the Cisco Partner Space.

Screen Shot of 911 Enable’s Virtual Booth in the Cisco Partner Space