West Corporation

Posted on May 6, 2014 by West Corporation 



How a Robust E911 Solution was Deployed Across 90 US Locations [Partner Case Study]

Cincinnati Bell Technology Solutions Inc. (CBTS)

When a large, multinational organization issued a Request for Proposal (RFP) for a centralized IP phone system for their 90 US locations, technology provider CBTS knew they had the experience, expertise, and strong partnerships necessary to deliver. They also knew that, given the size of the proposed deployment, the Customer would need a cutting-edge E911 solution that could meet their requirements:

  • Automatically keep track of the location of 25,000 IP phones.
  • Ensure on-site personnel are notified of an emergency.
  • Seamlessly integrate with Avaya’s advanced Aura architecture.

“CBTS is very happy with the reliability and functionality of West’s solution. It is simple and easy to administer, which is critically important as our customer’s network continues to grow. West’s team is always available when we need guidance, providing on-target advice for whatever issue we may be facing. We couldn’t be more pleased – it’s a fantastic solution with great support.”

Jim Vorwald
Managing Director


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