West Corporation

Posted on May 11, 2017 by West Corporation 



West Introduces Safety Services Enterprise Channel Partner Program

West is pleased to announce that it has launched a new channel partner program for its enterprise solutions. We’ve been dedicated to supplying innovative 9-1-1 solutions for carriers, public safety and enterprises for more than 35 years. By introducing this new program, resellers can work with West and position themselves as full-service Unified Communications (UC) advisors by including 9-1-1 solutions with their voice offerings.

Certified in the labs and proven in the field, our solutions are compatible with today’s leading UC vendors. This broad base of support allows resellers to implement a single 9-1-1 solution in even the most complex environments, rather than supporting a patchwork of different solutions with varying capabilities. As more states sign 9-1-1 legislation into law, if 9-1-1 isn’t already top-of-mind for resellers and their customers, it will be.

When you design UC solutions for your customers, including 9-1-1 as a standard solution component isn’t just smart business sense – it’s the right thing to do.

9-1-1 is critical for enterprise safety, and is as essential to a UC deployment as the handsets and soft clients being deployed. By including 9-1-1 as part of your offering, you are:

  • Providing your client with a complete solution.
  • Helping your customers meet the 9-1-1 regulatory requirements to which they may be subject.
  • Being proactive about their safety needs.
  • Helping your customers avoid liability risks.
  • Demonstrating to clients that you are a telecom expert and their trusted advisor.

Why choose West’s Safety Services Enterprise Channel Partner Program?

“Whether partners are interested in simply referring a customer to our channel team or reselling our world-class enterprise solutions, the program is structured to reward partners at all levels,” explains Mike Chevraux, Director of Sales, Enterprise at West. Various categories of engagement are available in order to meet the requirements of different resellers:

  1. Referral
  2. Engaged
  3. Strategic

As a partner’s level of engagement increases, so do the benefits:

All partners benefit from:

  • Exclusive discounts on one-time charges
  • Access to our world-class sales team

Engaged partners also enjoy:

  • Market Development Funds (MDF)
  • Vertical-specific training
  • Joint lead program
  • Dedicated channel manager support
  • SPIFF opportunities

Strategic partners reap all the benefits afforded to referral and engaged partners, plus:

  • Revenue on monthly recurring charges

In addition to the launch of our Enterprise Channel Partner Program, we’ve reorganized our sales territories to develop a greater synergy within our partner community. Our sales teams are committed to recruit and designate strategic partners within their respective regions. “With several key partners already on board, West’s Safety Services channel team is focused on providing continued support and training for our existing partners while continuing to recruit new strategic relationships,” says Chevraux.

For more details on the program and how to get involved, please contact Brandi Mauricio at

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