West Corporation

Posted on September 9, 2009 by West Corporation 



Misdialed 911 Calls – How to Prevent this Costly Mistake

Many IP-PBX phone systems require users to dial 9 for an outside line, and 1 to place a long distance call, so it’s easy to see how a sensitive keypad or slip of the hand can result in an accidental 911 call being placed by an unsuspecting user.

For many organizations, preventing these accidental 911 calls from going to the Public Safety Answering Point (PSAP) is a priority. Misdialed 911 calls can delay the answering of real emergency calls, cause fines to be levied against an organization, and foster complacency in security staff when the majority of 911 calls are accidents instead of emergencies.

To eliminate the frequency of misdialed 911 calls, 911 Enable’s Emergency Gateway (EGW) has a misdial protection feature which helps organizations reduce the number of accidental 911 calls that reach emergency services. This feature redirects all 911 calls to a brief recording that notifies callers they have dialed 911 and are in the process of being connected to emergency services. Callers can hang up if the call is an accidental misdial, or connect to the PSAP for immediate assistance if it is an emergency call, with minimal delay. Additionally, accidental misdials are tracked in the EGW’s call detail records, to allow organizations to track and manage their misdialed calls.

Click here to learn more about 911 Enable’s EGW.

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