Business analytics and specifically, machine learning, are turning the proverbial “dating” game between businesses and consumers on its head. So what steps can your brand take to stay ahead?
Cloud Contact Center provides all of the technology you need in a new or upgraded contact center solution. More importantly, West provides all of the experience and expertise you need in a provider. See how you can put our experience and expertise to work for your contact center.
When severe weather comes rolling in and outages occur, panicked customers expect communication that’s as reliable, immediate and effective as their utilities. These three quick tips can help any utility company exceed customer demand before, during and after the storm.
Every time a customer interacts with your brand, it adds or subtracts from their overall experience. Your contact center is at the heart of this ongoing customer journey. Leverage these quick tips to engage evolving customers however, whenever and wherever they demand.
Every time a customer interacts with your brand, it adds or subtracts from their overall experience. Your contact center is at the heart of this ongoing customer journey. During this webcast, Dan Gordon helps identify ways to measure contact center success and offers insights into taking customer experiences to the next level.
CallGuard Mid-Call operates on the same proven platform as CallGuard Hosted and ensures that the agent does not hear spoken card data or see the data on their screen. At the point of payment, the contact center agent simply brings CallGuard Mid-Call into a 3-way conference with the caller and opens their CallGuard web panel.
The United Kingdom’s largest supplier of trade tools, plumbing, electrical, bathrooms and kitchen fixtures needed to ensure the utmost security for tens of thousands of orders shipped each week. CallGuard offered the ideal hosted solution to support completely secure phone payments and excellent customer service through on-site and remote-working agents alike.
True Customer Experience Lifecycle Management requires technical infrastructure for self-service, proactive engagement and contact center coordination – plus enterprise-wide orchestration, business intelligence and advanced analytics to make data-driven decisions that inspire, align and guarantee business performance.
This easily digestible flipbook breaks down West’s point of view on Customer Experience Lifecycle Management maturity and roadmaps to help brands achieve it.
Are you curious where your company lands on the Customer Experience Lifecycle Management maturity scale? Take approximately 10 minutes for this 50-question self-assessment.
Then, download this PDF to discover what your score suggests!
Connect with West at any point to learn more and start building your roadmap to maturity.
In today’s on-demand world, your contact center agents need access to the right information at the right moment. That means you need a solution that can create visibility and connect all parts of a conversation while supporting convenient opportunities for self-service. That’s where West’s Cloud Contact Center comes in.