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Posted on November 17, 2016 by West Corporation  


Why West? A Better Contact Center

Cloud Contact Center provides all of the technology you need in a new or upgraded contact center solution. More importantly, West provides all of the experience and expertise you need in a provider. See how you can put our experience and expertise to work for your contact center.

Posted on November 2, 2016 by West Corporation  


3 Quick Tips to Help Customers Weather the Storm

When severe weather comes rolling in and outages occur, panicked customers expect communication that’s as reliable, immediate and effective as their utilities. These three quick tips can help any utility company exceed customer demand before, during and after the storm.

Posted on November 1, 2016 by West Corporation  


Delivering a Better Contact Center CX

Every time a customer interacts with your brand, it adds or subtracts from their overall experience. Your contact center is at the heart of this ongoing customer journey. Leverage these quick tips to engage evolving customers however, whenever and wherever they demand.

Posted on October 31, 2016 by West Corporation  


Does Your Contact Center Make or Break the Customer Experience?

Every time a customer interacts with your brand, it adds or subtracts from their overall experience. Your contact center is at the heart of this ongoing customer journey. During this webcast, Dan Gordon helps identify ways to measure contact center success and offers insights into taking customer experiences to the next level.

Posted on October 27, 2016 by West Corporation  


What is CallGuard Mid-Call?

CallGuard Mid-Call operates on the same proven platform as CallGuard Hosted and ensures that the agent does not hear spoken card data or see the data on their screen. At the point of payment, the contact center agent simply brings CallGuard Mid-Call into a 3-way conference with the caller and opens their CallGuard web panel.

Posted on October 27, 2016 by West Corporation  


Data Security Tools for the Trade: CallGuard

The United Kingdom’s largest supplier of trade tools, plumbing, electrical, bathrooms and kitchen fixtures needed to ensure the utmost security for tens of thousands of orders shipped each week. CallGuard offered the ideal hosted solution to support completely secure phone payments and excellent customer service through on-site and remote-working agents alike.

Posted on October 14, 2016 by West Corporation  


West’s Customer Experience Lifecycle Management Maturity Model Flipbook

True Customer Experience Lifecycle Management requires technical infrastructure for self-service, proactive engagement and contact center coordination – plus enterprise-wide orchestration, business intelligence and advanced analytics to make data-driven decisions that inspire, align and guarantee business performance.

This easily digestible flipbook breaks down West’s point of view on Customer Experience Lifecycle Management maturity and roadmaps to help brands achieve it.

Posted on September 9, 2016 by West Corporation  


Streamline Your Contact Center

In today’s on-demand world, your contact center agents need access to the right information at the right moment. That means you need a solution that can create visibility and connect all parts of a conversation while supporting convenient opportunities for self-service. That’s where West’s Cloud Contact Center comes in.

Posted on August 17, 2016 by West Corporation  


West’s Customer Experience Lifecycle Management Maturity Model

True Customer Experience Lifecycle Management requires technical infrastructure for self-service, proactive engagement and contact center coordination – plus enterprise-wide orchestration, business intelligence and advanced analytics to make data-driven decisions that inspire, align and guarantee business performance.

This whitepaper details West’s point of view on Customer Experience Lifecycle Management maturity and roadmaps to help brands achieve it.


West Corporation

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