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Posted on November 16, 2016 by West Corporation  


E9-1-1 RFP Prep Guide

A well-researched and comprehensive RFP can be invaluable when selecting an E9-1-1 solution for your organization.
Make sure your RFP asks all the right questions.

Download this white paper and learn about:

  • Information you need to provide vendors for a complete RFP response.
  • Key questions to help you differentiate between E9-1-1 solution offerings.
  • Pitfalls to avoid when evaluating E9-1-1 RFPs.

Posted on March 14, 2016 by West Corporation  


Wireless UC E9-1-1 Guide

The enterprise is going wireless, and your on-site security desk staff need the tools to be able to quickly locate employees in the event of an emergency call. UC clients deployed on mobile devices are proliferating across the enterprise, and more and more voice departments are deploying desk phones that connect to the network via Wi-Fi. Your unified communications tools and E9-1-1 solution must work together seamlessly to ensure that security desk personnel can quickly locate employees during emergencies.

This At-a-Glance reviews the challenges that on-site security desk personnel face when trying to locate wireless emergency callers within enterprise campus environments. It covers the main location determination methodologies employed by technology solutions on the market today, to help you to determine which option is most effective for your network and wireless devices.

Posted on March 14, 2016 by West Corporation  


Selecting the Right Solution for Microsoft Lync

There’s no better time to think about E9-1-1 than when your organization is going through a voice network transition… And the E9-1-1 issues encountered during a transition often fall into five common use cases.

This webinar addresses:

  • The five common uses cases that challenge conventional assumptions about 9-1-1
  • How different E9-1-1 solutions work in each use case, and their advantages and drawbacks
  • Key factors to evaluate which solution is best for you

This webinar is specifically tailored to address E9-1-1 for Microsoft Lync deployments.

Posted on March 14, 2016 by West Corporation  


Comparing Emergency Gateway with Cisco Emergency Responder

E9-1-1 management systems help organizations ensure that their users have access to accurate and reliable E9-1-1 support in times of crisis. However, the various E9-1-1 systems on the market today offer different E9-1-1 functionality, and organizations must ensure they implement the correct capabilities to meet their needs. This White Paper provides a high-level comparison of the features and capabilities of West Safety Services’ Emergency Gateway and Cisco Emergency Responder.

Posted on March 14, 2016 by West Corporation  


E9-1-1 for ShoreTel IP Telephony

This solution brief provides in-depth information about West’s E9-1-1 solution for ShoreTel IP telephony. Key features of the solution include:

  • Automatic IP phone tracking
  • On-site security desk routing and notification
  • Connectivity to the industry’s largest E9-1-1 call routing network

Posted on March 14, 2016 by West Corporation  


E9-1-1 for Microsoft’s Skype for Business

This solution brief provides in-depth information about West’s E9-1-1 solution for Microsoft’s Skype for Business. Key features of the solution include:

  • Connectivity to the industry’s largest E9-1-1 call routing network
  • Compliance with all state and local E9-1-1 regulations
  • Support for the entire workforce

Posted on March 14, 2016 by West Corporation  


E9-1-1 for Genesys SIP Server

Organizations using Genesys SIP Server require an E9-1-1 solution to meet their unique E9-1-1 requirements. West provides an enterprise-wide solution that is certified with Genesys and can help organizations simplify management, reduce infrastructure costs, and meet state and local E9-1-1 legislation.

Posted on March 14, 2016 by West Corporation  


E9-1-1 for Cisco Unified Communications Manager

This solution brief provides in-depth information about West’s E9-1-1 solution for Cisco Unified Communications Manager. Key features of the solution include:


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