9-1-1 is the most essential service your end users will ever require. As enterprises move towards adopting new technology platforms like Avaya Aura 7.0, there are obvious and important benefits behind those business decisions: increased communication and collaboration, better security, ease-of-administration and decreased total cost of ownership. At West, our job is to make sure our customers who are making IP-PBX purchases or upgrades don’t overlook 9-1-1.
Last month, West’s Emergency Gateway (EGW) received a Letter of Compliance for Avaya Aura Session Manager 7.0 and Avaya Aura Communication Manager 7.0. West has been a Technology Partner in the Avaya DevConnect program since 2007. Our ongoing collaboration with Avaya helps us to deliver products and services that are designed and rigorously tested to seamlessly integrate with Avaya platforms, providing our customers with an enhanced level of confidence in our products’ interoperability and ease of deployment.
West is the link between the public and public safety, so it’s critical that our enterprise solutions are tightly synchronized with our customers’ current deployments while, at the same time, anticipating where the next technology shifts are occurring.
We’re extremely pleased to receive the Letter of Compliance from Avaya. West’s enterprise solutions are compatible with every major IP-PBX platform, which translates to millions of employees, student and end users who will be quickly routed to the nearest public safety agency when they need help—and thousands of PSAPs and first responders will know exactly where to find them. We can’t imagine a time when we won’t need emergency assistance but, fortunately, we live in a world with technologies that can improve the outcomes of the first response.