The nature of business dictates that your products and services must be available to your customers 24 hours a day, seven days a week. Your customers demand that your services work, regardless of the day or time. Therefore, it only makes sense for you to expect that, as your partner, West Interactive will support you and your services whenever the need arises.
Did you know that West Interactive has a monitored, 24-hour live help desk dedicated to answering your questions and resolving impact to your services?
The West Interactive Help Desk is an always-open support team dedicated to helping our customers, with the care and support of West Interactive’s products and services. There are many questions, tasks or issues that our help desk can immediately resolve. If your concern needs escalation, then the West Interactive Help Desk will coordinate to ensure that the right team members are working quickly to resolve your concern with as little impact to your business as possible.
- Want to know why your reports are showing an unexpected change in the numbers? Call the help desk, and we will ensure that your report and its corresponding systems are working correctly.
- Having problems getting an agent logged in to the system? Call the help desk and we can assist with getting your staff productive right away.
- Are your customers not being contained in your IVR? Call the help desk and we can ensure that the right people are working on your issue to provide the best possible customer experience and shortest turnaround time.
- Do you have questions at midnight on the eve of a major holiday? Call the help desk to talk to a live person and get the answers you need.
The West Interactive Help Desk has the training, knowledge and experience to quickly help resolve any problem. Whether your support issue is large or small, the help desk will provide the assistance you need. Please don’t hesitate to reach out. West Interactive is always here to help. Call the help desk at 800.388.9713 or email us at WICHD@west.com.