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      • West Services
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          • Digital Media

            Our suite of solutions enables PR, IR, corporate communications and marketing professionals to deliver product announcements, investor days, marketing webinars, employee town halls―the events and announcements that build brand, drive sales and engage key audiences for your business.
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            Through our Unified Communications line of business, West is simplifying technology applications, improving their performance and creating suites of services and solutions that meet our clients’ varying objectives. By focusing a large portion of our time, energy and investment in the Unified Communications space, we’re building connections with employees, partners, devices, supply chain links and beyond. Learn More
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            With a clear understanding of the challenges brands in all industries face, West Interactive Services applies nearly 30 years of experience designing and integrating leading technology for enterprises worldwide to create communication solutions that strengthen customer engagement. West’s cloud-based solutions are designed to increase productivity by enabling secure, seamless interaction across voice, mobile and other channels.
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            Our Specialized Agent Services line of business combines highly skilled subject matter experts with proven analytics and technology to provide solutions for the fast-growing healthcare market. In addition to being the leading provider of healthcare advocacy products and services, West also offers business-to-business sales across multiple verticals.
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            West Telecom Services connects people and unites networks by delivering interconnection services for all types of providers, including wireless, wireline, cable and voice over Internet protocol (VoIP). We operate a next-generation national network, providing carrier-grade interconnections, reducing costs and merging traditional telecom, mobile and IP technologies onto a common, efficient backbone.
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            Through our Safety Services line of business, we connect people to sources of protection and security by enabling organizations to locate, route, transport and deliver emergency communications. Our seamless, reliable solutions place us at the core of our nation’s emergency response infrastructure, facilitating more than 440 million 9-1-1 transactions each year. And, with each new advance in technology, we continue to evolve our portfolio of emergency communications services.
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THE NEXT CHAPTER IN
YOUR SUCCESS STORY.

This is your place to search for employment opportunities at West, learn more about our benefits and company culture, explore upcoming events and submit an application for the next (big) step in a successful career.

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Careers at West
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Before we can help our clients foster connections with their employees and customers, or grow their businesses through advanced communication technologies, we need to have the right team in place.  That’s where you come in! West is built on the drive, intellect and accomplishments of our employees. Our people power the more than 7 million connections we make each day. They’re responsible for the ongoing success of each of our lines of business.  When we combine our collective talents with the right technology, we’re able to effectively deliver the solutions and services that are game changers for our clients.  The possibilities are endless. With people as our priority, we are always looking for new candidates to add to our team. If technology inspires you and problem-solving motivates you, West could be the perfect place to build your career.

Learn More About Equal Opportunity for Individuals with Disabilities, Veterans and Other Protected Categories.

If you would like more information, or need assistance or accommodation with our hiring process, please contact us at 800.232.0900 or email us at jobs@west.com.

West Careers

CAREERS AREAS
  • IT
  • Sales & Marketing
  • Corporate Services
  • Client Services
  • Associate
Information technology opportunities at West span the breadth of careers in telecommunication. Not only do we provide award-winning, multi-channel communication solutions to well-known companies in the tech, retail, healthcare, utilities and education industries – we also own and operate the advanced global infrastructure that operates our products. As we continue to expand and evolve our technological capabilities, each step forward requires the dedicated teamwork of talented, passionate and inventive thinkers. You can expect to be part of a team that encourages experimentation and strives to be the definitive leader in next-generation communications technology. btn_searchwestjobs
We are constantly evolving and adapting our products and services to meet changing client needs and exceed their expectations. As a result, West’s sales and marketing teams are called upon to be creative, organized, focused and deeply in touch with the technological world. We look for people who have a finger on the pulse of social media, online culture and international tech and business trends, and who have the skills needed to tell our story that effectively sell our services and solutions. At West, you’ll have the opportunity to engage and build relationships with influential FORTUNE 1000 clients while working to increase revenue and account growth through client engagement and satisfaction. Our first-class training programs and support systems will provide you with a solid foundation on which to build your career. btn_searchwestjobs
Our company is driven by smart, personalized business strategies and our Corporate Services team is vital to making those strategies a success. The team is responsible for supporting all major business initiatives through a variety of internal departments. Our corporate environment is fast-paced and comprised of a diverse group of energetic, organized, goal-oriented people. As a member of the Corporate Services team, you’ll be advising some of the most talented people in the communications industry, helping them plan intelligently, think strategically and break down barriers to success. btn_searchwestjobs
Connecting with our clients means being present and helpful long after the initial sale has been made. Our Client Services department draws upon extensive industry experience to provide expert post-sales customer service. The members of our team utilize their product and platform expertise to build and manage key relationships, discover and negotiate complex business opportunities and optimize revenue growth. Successful candidates should have an interest in relationship management, a strong client focus and a deep analytical skill set. Armed with these strengths, our Client Services team plays a vital role in helping us more closely align our industry expertise and resources with our clients’ business needs. btn_searchwestjobs
West Associates have the opportunity to get involved in multiple aspects of our business, with positions that typically revolve around revenue generation, customer support and client satisfaction. As an associate at West, you are the face of our company, interacting directly with customers and clients to handle service changes, problem solving and general customer inquiries. We look for personable, flexible, quick-thinking candidates who are comfortable interacting with different types of people and conditions in order to further the mission of our company. btn_searchwestjobs

BENEFITS

Choosing a place to build your career isn’t just about the work you do every day. Perks are important, and great benefits are vital. Knowing you have the support of your company on a holistic level is better for you, your family and your future. By offering a comprehensive benefits package, we are committed to helping our employees and their families address their healthcare needs, maintain a healthy work/life balance, and build a financially secure future.

West Perks and Benefits Packages

Our benefits package is designed to protect our employees’ health, financial security, personal welfare and peace of mind. These benefits include:

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Comprehensive Coverage
Comprehensive Coverage

West provides access to comprehensive medical, dental, vision, life, and disability coverage, as well as voluntary benefits and unlimited, confidential access to a personal health advocate.

Tuition Reimbursement
Tuition Reimbursement

West employees can receive 100% reimbursement for eligible expenses upon the successful completion of career-related college courses with a grade of B or better.

Employee Discounts
Employee Discounts

From travel and leisure opportunities to discounts on everyday expenses, our team members have access to exclusive deals simply for being a West employee.

401k
401(k) with Matching

West offers a generous 401(k) plan to help you prepare for your future. You can contribute up to 75% of your compensation to the IRS maximum. After one year of service, West will match your contributions at a rate of 50% up to 6% of pay.

CAP Program
Caring About People (CAP) Program

Caring About People (CAP) provides financial assistance to West Corporation employees in crisis situations, from providing shelter after a disaster to helping with the costs associated with an unexpected illness. CAP also sponsors volunteer work in the local community.

Spending Accounts
Spending Accounts

Spending accounts allow you to contribute money from your paycheck, on a before-tax basis, to an account you use to pay qualified healthcare and dependent care expenses. We offer two accounts: the Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).

West Culture

At West, we place a lot of value in giving our clients the solutions and support they need to operate efficiently and successfully. But that same desire to set our customers up for success applies to our employees as well. Our company culture is focused on inclusivity, innovation and empowerment. And our philosophy is simple: positive, successful employees will result in a positive, successful company. To make this vision a reality, we help our employees maximize their potential by providing them with training and career opportunities designed to challenge them and cultivate their professional potential.

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Intrado

Intrado Corporation is a global provider of communication and network infrastructure services. Intrado helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services.
For 30 years, Intrado has provided reliable, high-quality, voice and data services. Intrado has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information, please call 1-800-841-9000.

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Notice

Our team is aware of a phishing attempt where individuals claiming to represent our organization are emailing employment offer letters and contracts to prospective job seekers. The documents appear legitimate and may include a job description, salary, and benefits details. It may also include a request for money to continue or complete the offer process. After extending the fictitious offer, these individuals ask for sensitive information such as social security number, banking account numbers, dates of birth, and other personal information.

Please be aware that the collection of private information is always completed through our systems, and no representative of our organization will ever contact you directly asking for this information.  Additionally, we will never require payment as part of an offer of employment.

If you have been contacted or have sent money or sensitive information in relation to an employment offer from our organization, please contact us here: jobs@west.com and report the incident.

We are always interested in considering talented people for career opportunities with our organization. If you would like to pursue a career here, please view our open job opportunities!