By: Mary Jo Lakhal, Sr. Program Manager
As I mentioned in a previous post, to optimize alarm monitoring center performance, you need AHJ contact data that is highly accurate and available in real time. Of these two attributes, I believe data accuracy is the more difficult to achieve.
I know from experience that even with a dedicated, full-time staff, creating and maintaining an agency contact database is challenging. Frequently, the consolidation of jurisdictions or adjustments to jurisdictional boundaries result in hours of work tracking which subscribers must be assigned to a new agency.