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West Corporation

Posted on April 13, 2020 by West Corporation 


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It’s a Tool, not an Invasion! 911 Location Identification for Alarm/Security Monitors

Data is important. Reliable data is key!

A prevalent concern throughout the public safety industry concerns subscriber data accuracy, including alarm and security monitoring. There seems to be some confusion about why there are data problems, but it may simply be a matter of misunderstanding.

Unfortunately, many people have had negative experiences with telemarketers, compromised identity issues or other privacy concerns. When alarm companies’ customer service or sales agents ask for required contact information, subscribers may not understand that the data is necessary and stored in their monitoring account to actually help their alarm company keep them SAFE.

Actionable Data for AHJ’s

The lack of actionable contact data may compromise public safety (Authority Having Jurisdiction or AHJ) response to a subscriber’s alarm activation. Here are some things to think about when processing data:

  • The subscriber may have recently moved into a new property and may not provide an accurate address to the alarm company.
  • Subscribers, or their legal representatives, may neglect to inform the alarm company when the phone number for their monitored location is changed.
  • Company acquisitions pose an additional problem with location and contact data; subscribers may not understand HOW to update their information with the new alarm company.
  •  In certain circumstances, the subscriber’s address may change due to municipal realignment or renaming, annexation, incorporation, etc.

Technology for Alarm and Security Monitoring

New technology that can help alarm companies understand the address or location of subscribers is now available. Addresses are identified while an account is still new – before an alarm is activated. Additionally, the systems identify jurisdictions of police, fire, medical and PERS AHJs, supplying alarm companies with accurate data in spite of information they may have received otherwise.

Reliable technology identifies the customer’s location for the AHJ, enables the alarm / security monitoring company to contact them and improves the probability that the AHJ will respond to their alarm activation.

The Intrado Solution

Interested in learning about the Intrado solution–Emergency Response Link (ERL)—that connects alarm security monitoring agencies to reliable, actionable data? Please visit us here.


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