One of your employees in a regional office dials 9-1-1. Is she connected to the nearest local public safety answering point (PSAP) or is the call routed to the local agency where your IP-PBX is located? Do you know precisely where she is, including which building, floor, and room number? Does your security team know that there’s an employee in distress who needs assistance?

At West, our enterprise solutions help you protect your most important resources: your employees, your students and your customers. We help you meet E9-1-1 regulations while keeping costs in check. We automate and simplify E9-1-1 management so your users can reliably connect to 9-1-1 emergency assistance–from the office, from remote offices, from the road and from any device.

Our robust, industry-leading solutions are available for a wide range of voice platforms, including Cisco, Avaya, Microsoft, ShoreTel, Aastra and more.

We’re trusted by more than 1,000 organizations to safeguard their users (to us, that’s roughly 2.3 million lives). With access to over 6,000 public safety answering points (PSAPs), your users have unrestricted access to emergency services, regardless of their location.

Your users take 9-1-1 for granted. By partnering with West Safety Services in the enterprise, you can, too.

By 2021, the total hosted IP telephony and UCC services market is expected to reach $21 billion.

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Emergency Gateway

Emergency Gateway (EGW) is an on-site appliance that automates and simplifies E9-1-1 management for IP telephony systems. It provides secure and reliable support for the industry’s widest range of IP-PBX platforms, from leading vendors such as Cisco, Avaya, Microsoft, Aastra, ShoreTel, and more.

Emergency Routing Service

Emergency Routing Service (ERS) provides organizations with E9-1-1 call routing so that when your users dial 9-1-1, they’re connected quickly and accurately to the nearest emergency assistance.