Category: Business


Category: Business
West Corporation

Posted on juin 19, 2020 by West Corporation 


3 Reasons Enterprises Need a 911 Solution Provider

When Americans call 911, they expect to receive help quickly. Businesses have an obligation to make sure their employees, customers and visitors have swift access to assistance in the event of an emergency. Here are three reasons businesses may want to rely on a 911 solution provider for support with fulfilling their safety responsibilities. Read More >

West Corporation

Posted on avril 7, 2020 by West Corporation 


911’s Most Urgent Question: Where Is Your Emergency?

There’s a reason why the first question 911 call takers typically ask callers is, “Where is your emergency?” Quickly identifying a caller’s location is critical. It allows for rescue personnel to be dispatched rapidly to the scene of an emergency. Most 911 callers don’t realize how challenging it can be for dispatchers to determine their location. If calling from home, callers may assume 911 call takers already have the location information. Read More >

West Corporation

Posted on mars 16, 2020 by West Corporation 


Working from Home? Make Sure Your Enterprise has you Connected to 911

The enterprise working environment is changing rapidly due to the global health situation surrounding Coronavirus. Companies are asking employees to ban non-essential travel, meet customers and internal stakeholders via video collaboration platforms and, in some drastic cases, to work from home. Read More >

West Corporation

Posted on août 28, 2018 by West Corporation 


Design Tactics for Your IR Website

Years ago, it used to be that the design of an IR website was pretty far down on the priorities list. Providers and clients alike focused almost entirely on meeting regulatory requirements, populating the right content, and ensuring that shareholders and potential investors could grab what they needed quickly and move on. There was a standard formula for the IR Homepage in particular which nearly always included left hand side bar navigation, share price front and center, and a long (read: uninspiring) paragraph of text about the company. Job done, right?
Read More >

West Corporation

Posted on novembre 20, 2017 by West Corporation 


West Earns Top Marks in 2018 Corporate Equality Index

West is proud to announce that it received a perfect score of 100 percent on the 2018 Corporate Equality Index (CEI), a national benchmarking survey and report on corporate policies and practices related to lesbian, gay, bisexual, transgender and queer (LGBTQ) workplace equality, administered by the Human Rights Campaign Foundation. West joins the ranks of many other major U.S. businesses which also earned top marks this year.
Read More >

West Corporation

Posted on novembre 10, 2017 by West Corporation 


West Salutes Our Veterans

This Veterans Day, we would like to pause to honor our United States Military veterans. Many among us here at West have answered the call to serve in the armed forces and have committed themselves to the values of duty, honor and country. We thank you for your patriotism and willingness to defend the freedoms we enjoy.
Read More >

West Corporation

Posted on février 21, 2017 by West Corporation 


How Thoughtful Communication Helped Tackle a Hurricane

Utility customers not only crave solutions for more reliable communication, but desperately need them. So when Hurricane Matthew tracked across Florida, a major utility partnered with West to provide the instant peace-of-mind their customers sought. Determined to keep customers in-the-know throughout Matthew’s entire lifecycle, they employed a number of communication strategies to ensure every customer’s voice was heard. When all was said and done, they successfully automated around 34,000 inbound calls, placed 2.3 million proactive outbound calls and saved $1 million along the way.

Download this case study to learn more about this Florida utility company’s success during Hurricane Matthew. Read More >

West Corporation

Posted on juin 29, 2016 by West Corporation 


Cooking up Customer Loyalty

Picture this: you’re just getting home from a tasty meal at the pizza joint your friend has been pestering you to check out. The food was of high quality, the customer service was friendly and the entire experience came at a good value. Overall, you are a satisfied customer.

Unfortunately for the pizza shop, your satisfaction never materializes into loyalty. It was kind of a far drive, and honestly, you already have your go-to spot. Your split decision to likely never return is a prime example of the fact that customer satisfaction does not equal customer loyalty. Read More >


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