Category: Interactive Services


Category: Interactive Services
West Corporation

Posted on juin 12, 2020 by West Corporation 


7 Benefits of Using AI in Conversational Experience Design | Inside CX

Many customers today still try to bypass self-service options, like an IVR, as quickly as possible. They immediately press “0” or ask for a representative, but using AI and conversational experience design (also known as conversation design) makes the self-service experience more enjoyable and successful. Read More >

West Corporation

Posted on mai 29, 2020 by West Corporation 


How Customer Experience Management Gives You a Competitive Advantage | Inside CX

Everyone is looking for an edge over their competitors, and customer experience management may be the best way to gain a competitive advantage. Studies have shown that customer experience is surpassing price and product as the most important factor for customers, so providing an exceptional experience is a smart way to stand out from the crowd. Read More >

West Corporation

Posted on mai 1, 2020 by West Corporation 


IVR Trends to Watch in 2020 and Beyond | Inside CX

IVR, or interactive voice response, has been around for a long time, but these popular solutions have changed a lot in recent years. In fact, current IVR trends lead these solutions to be more like intelligent digital assistants today, rather than simple phone trees of years past. Read More >

West Corporation

Posted on mars 6, 2020 by West Corporation 


Medication Adherence: The Role of Pharmacy, Insurance and Healthcare | Inside CX

On a list of ways to keep people healthy, medication adherence must be near the top. Studies have found that 40 – 50 percent of patients with chronic conditions don’t take their prescriptions. This has led some to call medication non-adherence “America’s other drug problem.”

Medications don’t work if patients don’t take them. Medication non-adherence is believed to cause 100,000 deaths and $100 billion in medical costs every year. Some patients forget to refill. Others stop after noticeable symptoms recede. And for many, medications are perceived to be too expensive. Read More >

West Corporation

Posted on février 21, 2020 by West Corporation 


10 Reasons to Put Your Contact Center in the Cloud Today | Inside CX

If customer service plays an important role in your business, you’ve probably heard the term “cloud contact center.” But if you’ve had a premise-based contact center for years that’s operated well enough, the idea of having a contact center in the cloud might raise a few questions. Read More >


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