Category: E9-1-1 Services


Category: E9-1-1 Services
West Corporation

Posted on août 24, 2020 by West Corporation 


E911 Compliance for UCaaS Environments

The great migration from on-premises phone systems to cloud-based Unified-Communications-as-a-Service (UCaaS) increased in popularity this year. UCaaS capabilities seem to solve many UC-related administration and operational burdens although challenges remain, especially when it comes to Enhanced 911 (E911). With E911 compliance being of critical importance and one of the main E911 challenges for many enterprises, here is a high-level overview of the E911 rules and regulations that apply to a UCaaS environment, and how to plan an E911 strategy with E911 compliance in mind. Read More >

West Corporation

Posted on juin 7, 2018 by West Corporation 


Inside the Journey of a 911 Call

When an emergency strikes, you pick up the phone and call 911. A helpful call taker confirms your address, gets the details of the emergency, and help arrives within minutes. Sounds simple, right?

If you’re dialing 911 from your office, a hotel or a remotely connected softphone, that simple interaction may actually be a pretty complex transaction. It requires multiple systems to integrate and communicate to get you the help you need. Intrado supports the journey of a 911 call from start to finish. Read on to find out what happens behind the scenes and learn about the technologies that enable enterprise 911.
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West Corporation

Posted on avril 26, 2018 by West Corporation 


Q&A: The Revolution of Wireless 911 Location Technologies

By John Snapp, VP of Technology

Earlier this month, I presented to carriers and PSAPs about new solutions that promise a better location earlier in the 9-1-1 call flow. I also spoke about the methodology and results from West’s location testing and trials with Google’s Android-based ELS (handset-initiated location).

The following addresses the questions I wasn’t able to respond to during the live event.

Q: We received many similar questions around the timing and availability of the wireless 9-1-1 location technologies discussed. Many asked, when will these solutions be made available? How soon will PSAPs start to benefit from the improved location? What are the potential implementation impacts to carriers and PSAPs?

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West Corporation

Posted on avril 17, 2018 by West Corporation 


The Top Three E911 Obstacles Facing Enterprises

When we talk to enterprises about 911, we often hear about the E911 obstacles they face to making sure they can provide appropriate support to their users in a crisis. From roadblocks around awareness, to cost concerns, to management burden, the top three obstacles to enterprise 911 arise again and again in our conversations. Fortunately, enterprises can overcome these obstacles.

E911 Obstacle 1: Not Knowing that E911 is Broken

Perhaps the first obstacle enterprises face when it comes to 911, is knowing that they have a problem to begin with. When embarking on a transition to Unified Communications (UC), or implementing softphones, or adding another UC system to the mix, there are literally thousands of factors your IT team is considering. It’s easy to lose 911 in the shuffle.

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West Corporation

Posted on mars 1, 2018 by West Corporation 


What is E911 and Why Should My Enterprise Care?

Enhanced 911, or E911, is a technology that allows for the automatic delivery of a 911 caller’s location in addition to their phone number with their 911 call. When a call taker at a Public Safety Answering Point (PSAP) receives a 911 call, they know where the caller is and where to send help because that caller’s location is displayed right on their screen. This is particularly critical in those emergencies where a caller can’t speak: medical emergencies, emergencies in progress, etc. The question is, do businesses need to pay special attention to how E911 functions in the enterprise?

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West Corporation

Posted on janvier 7, 2018 by West Corporation 


VoWiFi 911 and Application of Proximity Check

By: Marcus Andronici, Principal Sales Engineer

In recent blogs, we talked about the key components of a VoWiFi 911 solution, as well as VoWiFi user set-up and provisioning. Now I’m going to explore a specific VoWiFi 911 call feature: proximity check.

Wireless location has historically been derived from the cell tower and VoIP location from the subscriber’s pre-provisioned address. However, because of advancements in location-based technology with today’s mobile handsets, it’s now possible to acquire and utilize latitude/longitude (X/Y) directly from a 911 caller’s device.

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West Corporation

Posted on novembre 20, 2017 by West Corporation 


The Importance of Identifiable E911 Locations for First Responders

Someone in distress, unable to speak, dials 911 from their VoIP system at the office. The Public Safety Answering Point (PSAP) receives the call with the following E911 location information: 123 Main Street, Marketing department, port 16. The PSAP then transmits the location data to first responders. However, once on-site, the emergency team finds a campus that consists of numerous multi-story buildings. Where is the Marketing department, and where is the location of port 16? First responders spend seconds, if not minutes, trying to pinpoint the precise location of the caller.

PSAPs need to transmit location information in a format that first responders can easily identify and understand. When seconds count and emergency teams need to find a person requiring immediate assistance, they simply don’t have time to figure out the location of a port or department within an enterprise’s facility.
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West Corporation

Posted on octobre 19, 2017 by West Corporation 


6 Questions for VoWiFi 911 User Set-Up and Provisioning

By: Marcus Andronici, Principal Sales Engineer

If you’re a telecommunications service provider (TSP) planning to offer WiFi calling, it’s never too early to start thinking about your support for 911. I always encourage our customers to prepare well in advance to help mitigate delays and frustration down the road.

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